Hotmail.com is not displaying in IE6 and 7

[htsid5]

When i type ur www.hotmail.com it load something and i can see Sign In in title bar but not page displayed and there is blank white screen....kindly help me in this regard, i tried HijackThis and the result is below

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:15:38 AM, on 9/21/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
E:\Avira\AntiVir PersonalEdition Classic\sched.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Google\Update\1.2.183.7\GoogleCrashHandler.exe
E:\Avira\AntiVir PersonalEdition Classic\avguard.exe
D:\WINDOWS\system32\svchost.exe
E:\Avira\AntiVir PersonalEdition Classic\avgnt.exe
D:\Program Files\Messenger\msmsgs.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Documents and Settings\hasan\Local Settings\Application Data\Google\Update\1.2.183.7\GoogleCrashHandler.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Windows Live\Messenger\msnmsgr.exe
D:\Program Files\Windows Live\Contacts\wlcomm.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe
D:\Documents and Settings\hasan\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\Documents and Settings\hasan\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ShoppingReport - {100EB1FD-D03E-47FD-81F3-EE91287F9465} - D:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - D:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll
O4 - HKLM\..\Run: [avgnt] "E:\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Google Update] "D:\Documents and Settings\hasan\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - D:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll
O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - D:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll
O9 - Extra button: ShopperReports - Compare product prices - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - D:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll
O9 - Extra button: ShopperReports - Compare travel rates - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - D:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - E:\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - E:\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - D:\Program Files\Google\Update\GoogleUpdate.exe
O24 - Desktop Component 0: (no name) - http://www.mygulliver.com/images/resume-icon.gif

--
End of file - 4775 bytes

kindly help me in removing the problematic thing from above. i will be thankful to u all

[jholland1964]

You definitely have some malware showing in the log.
You need to look in Add/Remove for a program called shopperreports and if you find it Uninstall it.
You also need to do the following:
Download ATF-Cleaner.exe by Atribune
Save it to your desktop for easy access.
RUN ATF-Cleaner.exe.

-- Click on ATF-Cleaner to run it
-- Where it says Select Files To Delete, Check the Select All Option
-- Click Empty Selected > OK

Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.

Reboot the computer.

Run a NEW HiJackThis scan and post the log here along with the MBA-M log.

[htsid5]

Hellow, below are the log files which u required........

MBA-M Log File

Malwarebytes' Anti-Malware 1.41
Database version: 2834
Windows 5.1.2600 Service Pack 2

9/21/2009 10:58:45 AM
mbam-log-2009-09-21 (10-58-45).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|)
Objects scanned: 167279
Time elapsed: 53 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 6
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.ShopperReports) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
D:\Documents and Settings\hasan\Application Data\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\db (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\dwld (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\report (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\res1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

Files Infected:
C:\System Volume Information\_restore{0EE017C7-B4C2-435D-8C00-07A8FDDC8730}\RP5\A0006673.exe (Adware.EShoper) -> Quarantined and deleted successfully.
C:\HASAN'S\Necessaries\sdm-1_2-windows-i586\sdm-1_2-windows-i586.exe (Adware.EShoper) -> Quarantined and deleted successfully.
D:\System Volume Information\_restore{696F0C43-0F4D-4AC0-9A2B-555846A8521F}\RP143\A0197564.dll (Adware.Shopper) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\Config.xml (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\db\Aliases.dbs (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\db\Sites.dbs (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\dwld\WhiteList.xip (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\report\aggr_storage.xml (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\report\send_storage.xml (Adware.ShopperReports) -> Quarantined and deleted successfully.
D:\Documents and Settings\hasan\Application Data\ShoppingReport\cs\res1\WhiteList.dbs (Adware.ShopperReports) -> Quarantined and deleted successfully.

--------------------------------------------------------------------------------

HIJACKTHIS Log File

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:05:46 AM, on 9/21/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
E:\Avira\AntiVir PersonalEdition Classic\sched.exe
E:\Avira\AntiVir PersonalEdition Classic\avguard.exe
D:\Program Files\Google\Update\1.2.183.7\GoogleCrashHandler.exe
E:\Program Files\Java\jre6\bin\jqs.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\svchost.exe
E:\Avira\AntiVir PersonalEdition Classic\avgnt.exe
E:\Program Files\Java\jre6\bin\jusched.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
D:\WINDOWS\system32\wscntfy.exe
D:\WINDOWS\system32\wuauclt.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.2.1:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - D:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [avgnt] "E:\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [SunJavaUpdateSched] "E:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "e:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Download with &DAP - E:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download Link Using Mega Manager... - e:\Program Files\Megaupload\Mega Manager\mm_file.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - D:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll
O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - D:\Program Files\Google\Google Gears\Internet Explorer\0.5.32.0\gears.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - E:\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - E:\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - D:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 4259 bytes

[jholland1964]

You said in your title that hotmail is not displaying in IE6 and 7. Did you HAVE IE7 on the computer and roll back to IE6?

Have you tried this page for sign in?
http://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1253510713&rver=5.5.4177.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt=en-US

[htsid5]

I was using IE6 when i came across this problem, then i update IE to check if it start working but IE7 also doesn't work, then i switch back to IE6................and yes i tried ur link it is also not working