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Can you help me with this please ?
I am a new user and have looked at this Thread to try to help me with the same problem.
Below is my HijackThis log file - what should i do now ?

Logfile of HijackThis v1.99.1
Scan saved at 10:31:14, on 14/06/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\mfcjh.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\rpcclient.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\WINDOWS\system32\mfcyy32.exe
C:\WINDOWS\System32\pmapxkhme.exe
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\BT Broadband Basic Help\bin\mpbtn.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/su/*http://www.yahoo.com
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=userinit.exe,setup32.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0 CE\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {987B8229-55C1-631B-7094-093741C88E5A} - C:\WINDOWS\system32\atlmy.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {EFC5AD1B-41C1-C144-2F9C-46EFEFF6C35C} - C:\WINDOWS\winfq32.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [websx] C:\Program Files\websx\int113780.exe -auto
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [iexplore.exe] C:\Program Files\Internet Explorer\iexplore.exe
O4 - HKLM\..\Run: [mfcyy32.exe] C:\WINDOWS\system32\mfcyy32.exe
O4 - HKLM\..\Run: [Win32 Tasks DLL Library] pmapxkhme.exe
O4 - HKLM\..\Run: [syshj.exe] C:\WINDOWS\syshj.exe
O4 - HKLM\..\RunServices: [Win32 Tasks DLL Library] pmapxkhme.exe
O4 - Global Startup: BT Broadband Basic Help.lnk = C:\Program Files\BT Broadband Basic Help\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1A737F80-7B5D-464B-9A1B-16FB13669785}: NameServer = 194.74.65.87 194.72.9.39
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: style2 - C:\WINDOWS\system32\winstyle2.dll
O23 - Service: Network Security Service (NSS) ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\mfcjh.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: Remote Procedure Call (RPC) Client (RpcClient) - Unknown owner - C:\WINDOWS\System32\rpcclient.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

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Contributors
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Reply
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12 Years
Discussion Span
Last Post by crunchie
0

Steve Halliday,

Hi and welcome to the Daniweb forums :).
Please do not tag onto other members threads, or double post to the wrong forum. It only causes confusion for those who wish to help you :).

===============

Go to www.trendmicro.com, and then:

1. Click "Free Online Scan".
2. Click "Scan now, it's free".

It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's down:

1. Select all available drives.
2. Check(tick) "Auto Clean".
3. Click "Scan".

When it completes, post back the full filename of any files that cannot be cleaned or deleted.

===============

Download CWShredder 2.14 from here. Run it and press the *fix,* not scan and allow it to clean the infection. Close all browser and explorer windows before hitting the fix button.

-

Download, unzip to your desktop About:Buster and run it, then:

1. Click "Update".
2. Click "Check For Update"

(If no new version is available, skip to step #4.)

3. Click "Download Update", and wait for it to be installed.

Reboot into safe mode following the instructions here

4. Run "About:Buster" again and hit the 'Begin Removal' button.

(Wait for the initial ADS scan to complete.)

5. Click "Yes", to shutdown any IE session currently open.

(Wait for the about:blank scan to complete.)

6. Click "Ok", to scan once more.
7. Click "Yes", to shutdown any IE sessions currently open.
8. Click "Yes", to begin the second pass.

9. Click "Save log", and post this log back along with your new log.
10. Click "Exit".
11. Click "Exit".
12. "Reboot"..


===============

Run HiJackThis then:

1. Click "Open the Misc Tools Section"
2. Click "Open Process manager"

-

Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:

C:\WINDOWS\mfcjh.exe
C:\WINDOWS\system32\mfcyy32.exe
C:\WINDOWS\System32\pmapxkhme.exe

Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.

===============

Still in HiJackThis, click "Scan", then check(tick) the following, if present:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\uhsts.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {987B8229-55C1-631B-7094-093741C88E5A} - C:\WINDOWS\system32\atlmy.dll
O2 - BHO: Class - {EFC5AD1B-41C1-C144-2F9C-46EFEFF6C35C} - C:\WINDOWS\winfq32.dll

O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll (file missing)

O4 - HKLM\..\Run: [websx] C:\Program Files\websx\int113780.exe -auto
O4 - HKLM\..\Run: [mfcyy32.exe] C:\WINDOWS\system32\mfcyy32.exe
O4 - HKLM\..\Run: [Win32 Tasks DLL Library] pmapxkhme.exe
O4 - HKLM\..\Run: [syshj.exe] C:\WINDOWS\syshj.exe
O4 - HKLM\..\RunServices: [Win32 Tasks DLL Library] pmapxkhme.exe

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O20 - Winlogon Notify: style2 - C:\WINDOWS\system32\winstyle2.dll

O23 - Service: Network Security Service (NSS) ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\mfcjh.exe


Now, with all windows closed (including Internet Explorer) except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to view system and hidden files/ folders:

folders...

C:\Program Files\websx

files...

C:\WINDOWS\mfcjh.exe
C:\WINDOWS\system32\mfcyy32.exe
C:\WINDOWS\System32\pmapxkhme.exe
C:\WINDOWS\uhsts.dll
C:\WINDOWS\system32\atlmy.dll
C:\WINDOWS\winfq32.dll
C:\WINDOWS\syshj.exe
C:\WINDOWS\system32\winstyle2.dll

-

Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in "Safe Mode".

-

Reboot.

===============

After rebooting, rescan with hijackthis and post back a new log. Let me know how everything goes.

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