Please Help Me Get Rid Of Shopping Wizard!!

[dazed+confused5]

hi ive just gotten this new hijack called home search assistant. I heard that its the son of the cool web search hijack. anyway its destroying my computer. i cant do aim or most of my other programes. any help would be VERY helpful . here is my hijack this info.

Logfile of HijackThis v1.99.1
Scan saved at 9:02:48 PM, on 6/17/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\logonui.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINNT\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINNT\System32\ctfmon.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\wuauclt.exe
C:\WINNT\System32\wbem\wmiapsrv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINNT\system32\atlza32.exe
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 3 for hijackthis_199.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\evpet.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\evpet.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\evpet.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\evpet.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\evpet.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\evpet.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\evpet.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {FFB01F76-070A-2AD3-8F84-AA3B478C5BC2} - C:\WINNT\system32\winkl32.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKLM\..\Run: [atlza32.exe] C:\WINNT\system32\atlza32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\System32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/...all/xscan53.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O20 - AppInit_DLLs: mad.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[dlh6213]

Hi dazed+confused, welcome to DaniWeb :D

Start with this --

Go to Windows Update and get SP1a for both XP and IE.

For every User listed under C:\Documents and Settings, delete the entire contents of these folders (not the folders themselves):

Local Settings\Temp
Cookies
History
Local Settings\Temporary Internet Files\Content.IE5

Delete the entire contents of your C:\Windows\Temp folder.

Delete the entire contents of your C:\Temp folder (if you have one).

Do a search for *.tmp and delete all entries found.

Go to Start, Run, and type in cleanmgr, and then click OK. Select the drive XP is on, and check the boxes for Downloaded Program Files (move any files you wish to keep out of this folder first), Temporary Internet Files, Recycle Bin, Temporary Files, Temporary Offline Files, Offline Files, (and Compress old files & Catalog files for the Content Indexer if you wish), and then click OK. Click Yes to confirm you want these files deleted. It may take awhile for this to run, please be patient.

Note: if any of these temporary files cannot be deleted while in normal mode, try Safe Mode.

Update your anitvirus program and run a full system scan.

Run a at least two of these free online anti-virus/anti-spyware scans and have them clean what they can:

http://www.kaspersky.com/scanforvirus.html
http://housecall.trendmicro.com/
http://us.mcafee.com/root/mfs/default.asp?cid=9914
http://www.ravantivirus.com/scan/
http://www.bitdefender.com/scan/licence.php

Download, install, update, and run these tools:

CWShredder -- http://www.intermute.com/spysubtract/cwshredder_download.html
about:Buster -- http://www.majorgeeks.com/download4289.html
HSRemove -- http://www.majorgeeks.com/download4286.html
PurityScan uninstaller -- http://www.purityscan.com/uninstall.html

Download Ewido Security Suite -- http://fileforum.betanews.com/detail/ewido_security_suite/1098736486/1
Install it, and while installing, under Additional Options, uncheck Install background guard and Install scan via context menu.
From the main Ewido screen, click on Update in the left menu, and then click the Start update button. After the update finishes (the status bar at the bottom will display Update successful), close the program (don't scan yet). If you have problems updating see here:
http://www.ewido.net/en/download/updates/
Note -- When you run Ewido for the first time, you will get the warning Database could not be found!, click OK when you do.

Reboot into Safe Mode (reboot your computer and tap the F8 key while it's starting back up).

Run a full system scan with Ewido (note: you will be posting the log from this scan when back in normal mode).

Empty your Recycle Bin and reboot normally.

Move hijackthis from the Temporary folder it is in now into it's own permanent folder (like c:\HJT\hijackthis.exe).

After you've moved it, close any open browser windows, scan with hijackthis, and post a new log along with the Ewido log.

[dazed+confused5]

hey thanks for the help. i followed your directions as best i could. i downloaded that ewido and ran it but couldnt figure out how to make a logfile. here is my new hijackthis file tho.

Logfile of HijackThis v1.99.1
Scan saved at 3:47:19 PM, on 6/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\sder\dees.exe
C:\WINNT\System32\NMSSvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\wscntfy.exe
C:\Program Files\ewido\security suite\SecuritySuite.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for hijackthis_199.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\skscs.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\skscs.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\skscs.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\skscs.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\skscs.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\skscs.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\skscs.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {FFB01F76-070A-2AD3-8F84-AA3B478C5BC2} - C:\WINNT\system32\winkl32.dll (file missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [Ltho] C:\Program Files\sder\dees.exe
O4 - HKCU\..\Run: [Jdrw] C:\WINNT\system32\??stem\scanregw.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O20 - AppInit_DLLs: mad.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[dazed+confused5]

p.s i just ran the ps. uninstall. i just figured out that u wanted me to uninstall it and not install it.

[dlh6213]

Move hijackthis from the Temporary folder it is in now into it's own permanent folder (like c:\HJT\hijackthis.exe).

After you've moved it, close any open browser windows, scan with hijackthis, and post a new log.

You should have copied the report from Ewido to your clipboard; please scan with it again and do so. Then post the report here.

[dazed+confused5]

i put the hjt in a new folder and created new logs. thanks again

ewido security suite - Scan report
---------------------------------------------------------

 + Created on:          12:27:28 AM, 6/19/2005
 + Report-Checksum:     41BE05F5

 + Date of database:        6/18/2005
 + Version of scan engine:  v3.0

 + Duration:                50 min
 + Scanned Files:           120038
 + Speed:               39.56 Files/Second
 + Infected files:          129
 + Removed files:           129
 + Files put in quarantine:     129
 + Files that could not be opened:  0
 + Files that could not be cleaned: 0

 + Binder:      Yes
 + Crypter:     Yes
 + Archives:        Yes

 + Scanned items:
    C:\

 + Scan result:
    C:\WINNT\system32\appvs.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\atlnh.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\atlnk.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\atlog32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\atlrn.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\atlun32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\atlxo.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\atlzf.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\config\systemprofile\Cookies\system@tryaolfree[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
    C:\WINNT\system32\craf.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\crbz32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\crgy.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\crln.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\cryf32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\crzv.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\d3ag32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\d3bk32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\d3cq32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\d3fd.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\d3mv.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\d3nx.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\d3op.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\d3oq.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\d3vx32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\d3xg32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\d3xi32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\iear.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ieau32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\iebv32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\iecu.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\ieft.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\iejf.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\iejn32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\iekm.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\iekw32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\ienc32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ietv32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ievd.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ieyz32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\iezc.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\iezd32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ipej.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ipgo32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\iplk32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ipmz.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ipvb.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ipxp.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ipxu32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ipya32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ipzn32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\javagp32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\javahy.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\javaig32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\javamt.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\javann32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mfcdq32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\mfchy.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mfcic32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mfcks32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mfcpl32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mfcqe32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\mfcrf32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mfcrp.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\mfctu32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mfcvv.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\mfcwo.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\mfcwq32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mfczi.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mseo32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\msfb32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\mshg.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\msku.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\msno32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\msqr32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\msvn.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\msww32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\msxo32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\netan.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\netbu.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\netcm.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\netcm32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\neteg.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\netfr.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\nethv32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\netmr32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\netqq.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\netxh32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\ntbm32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ntlj.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\ntlv32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\ntmd32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ntnu32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\ntrt32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\ntyp32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sdkgj32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sdkjo32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sdkla32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sdkmn.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\sdkoe32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sdkqj32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sdkqq.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sdksm32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sdkvf32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\skscs.dll -> Spyware.SearchPage -> Cleaned with backup
    C:\WINNT\system32\syscb32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sysdr.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\sysix32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sysjt32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sysln32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\sysoq32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\syssa32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\systw32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\syswo.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\winaa32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\winbb32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\winhl32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\winki32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\winno.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\winnp.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\winrb.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\system32\winru32.dll -> TrojanDownloader.Agent.bc -> Cleaned with backup
    C:\WINNT\system32\__delete_on_reboot__winkl32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\sysvj32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\syswg32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\windf32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\winhg32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\winmn.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\winrq32.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup
    C:\WINNT\winve.dll -> TrojanDownloader.Agent.bq -> Cleaned with backup

hijack this log

Logfile of HijackThis v1.99.1
Scan saved at 12:29:26 AM, on 6/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINNT\system32\ctfmon.exe
C:\WINNT\System32\NMSSvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\wscntfy.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\ewido\security suite\SecuritySuite.exe
C:\WINNT\system32\NOTEPAD.EXE
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 2 for hijackthis_199.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {FFB01F76-070A-2AD3-8F84-AA3B478C5BC2} - C:\WINNT\system32\winkl32.dll (file missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe"  -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - [url]http://housecall60.trendmicro.com/housecall/xscan60.cab[/url]
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - [url]http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab[/url]
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O20 - AppInit_DLLs: mad.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[dlh6213]

Go to C:\WINNT\system32\config\systemprofile and delete the contents of the Cookies folder (but not the folder itself).

According to your log, HijackThis is still in a Temp folder (C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 2 for hijackthis_199.zip\HijackThis.exe); it needs to be in it's own permanent folder so that it, and the backups it will create, do not get deleted during the cleanup process.

After you've moved it, close any open browser windows, scan with hijackthis, and post a new log.

[dazed+confused5]

ok i hope i put the hijack this folder in the right spot finally :o . Heres the new log.

Logfile of HijackThis v1.99.1
Scan saved at 9:04:40 AM, on 6/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINNT\system32\ctfmon.exe
C:\WINNT\System32\NMSSvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\wscntfy.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINNT\system32\wuauclt.exe
C:\WINNT\system32\wuauclt.exe
C:\Documents and Settings\Owner\My Documents\hijackthis.exe\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {FFB01F76-070A-2AD3-8F84-AA3B478C5BC2} - C:\WINNT\system32\winkl32.dll (file missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O20 - AppInit_DLLs: mad.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[dlh6213]

:D That's more like it, except you should take the .exe out of the folder name (so it looks like this: C:\Documents and Settings\Owner\My Documents\hijackthis\HijackThis.exe, instead of this: C:\Documents and Settings\Owner\My Documents\hijackthis.exe\HijackThis.exe)

Go to Add/Remove Programs in your Control Panel and remove (if present):

EmpirePoker
WeatherBug

Scan with hijackthis and have it fix the following entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\tgihc.dll/sp.html#37049
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {FFB01F76-070A-2AD3-8F84-AA3B478C5BC2} - C:\WINNT\system32\winkl32.dll (file missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/...all/xscan53.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O20 - AppInit_DLLs: mad.dll

Close any open windows, other then hijackthis, before hitting Fix checked.

Reboot into Safe Mode.

Go to the following locations and delete the highlighted files and folders:

C:\WINNT\system32\tgihc.dll
C:\WINNT\system32\winkl32.dll

C:\Program Files\EmpirePoker
C:\Program Files\AWS

Do a search for mad.dll and and delete any entries found.

Empty your Recycle Bin and reboot normally.

Close any open browser windows, scan with HijackThis, and post a new log please.

[dazed+confused5]

once again i followed your directions as best i could and deleted everything i could find. however it wouldnt let me delete the mad.dll in safe mode because it said it was in use. heres my new log file. thanks again!

Logfile of HijackThis v1.99.1
Scan saved at 1:21:25 PM, on 6/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\NMSSvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\wscntfy.exe
C:\WINNT\system32\wuauclt.exe
C:\WINNT\system32\drwtsn32.exe
C:\Documents and Settings\Owner\My Documents\hijackthis\hijackthis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O20 - AppInit_DLLs: mad.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[dlh6213]

Open HijackThis

Click on the Config button

Click on the Misc Tools button

Click on the button labeled Delete a file on reboot...

A new window will open asking you to select the file that you would like to delete on reboot. Navigate to mad.dll, click on it once, and then click on the Open button.

You will now be asked if you would like to reboot your computer to delete the file. Click on the Yes button to reboot now.

After you've rebooted, search for mad.dll again to make sure it's gone; let us know in your next post.

Post a new hijackthis log and let us know if you're still having problems. If so, please describe it/them.

[dazed+confused5]

thanks for the quick responses. the mad.dll problem still persists and i cant figure out how to get rid of it. my aim works again but the programs are still on the computer. heres my new log. and by the way, should i delete the backups hjt makes?

Logfile of HijackThis v1.99.1
Scan saved at 3:03:00 PM, on 6/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\wscntfy.exe
C:\Documents and Settings\Owner\My Documents\hijackthis\hijackthis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O20 - AppInit_DLLs: mad.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[dlh6213]

Don't delete the HijackThis backups, at least not until your system is clean and has been running properly for awhile.

Get the Pocket Killbox from here:
http://bleepingcomputer.com/files/spyware/KillBox.zip

Unzip the file to your desktop.

Boot into Safe Mode and do a search for mad.dll

Run Pocket Killbox and paste the full file path of mad.dll in the box and click on Delete on Reboot. Click on the button with the red circle and an X in the middle; you will get a message saying File will be deleted on next reboot, Process and Reboot now?, Click Yes to reboot. (Note: the 'file path' will be something like C:\WINDOWS\System32\mad.dll)

Reboot normally and do a search for mad.dll again and let us know if it's gone in your next post.

Scan with HJT and post a new log please.

[dazed+confused5]

Still no luck on getting rid of the mad.dll file (these guys are good). When I tried to tell the pocket box killer to reboot the computer, an error message came up. When i tried to tell the program to delete the file right there it said the file does not exist. Anyway, heres my new log file.

[dazed+confused5]

Logfile of HijackThis v1.99.1
Scan saved at 9:52:22 AM, on 6/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\NMSSvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\wscntfy.exe
C:\Documents and Settings\Owner\My Documents\hijackthis\hijackthis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=C:\WINNT\System32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .fpx: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O20 - AppInit_DLLs: mad.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe (file missing)
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[dlh6213]

Still no luck on getting rid of the mad.dll file (these guys are good). When I tried to tell the pocket box killer to reboot the computer, an error message came up. When i tried to tell the program to delete the file right there it said the file does not exist. Anyway, heres my new log file.

Yes they are good (if you can call this 'good'). This file is both self-protecting and self-replicating.

You can find instructions for removing it here:
ftp://www.wizardnco.com/pub/Docs/RemoveTVM/
(click on the How to Properly Remove TVM.doc link)

When you get to the part where you open the Registry (regedit), I suggest you make a backup before proceeding. At the top of the Registry Editor window, click on File, and then Export. In the Export range panel (at the bottom), click All, give the file a name, and then Save your registry as a backup to a location where you will be able to locate it easily if necessary.

Let us know how it goes...

[dazed+confused5]

hey sorry i havent posted in a few days. got something strange to report. when i click on the link, mozilla tells me that the operation has timed out and i cant manually find the site. any thoughts?

[dlh6213]

hey sorry i havent posted in a few days. got something strange to report. when i click on the link, mozilla tells me that the operation has timed out and i cant manually find the site. any thoughts?

Only that it may have been down at the time; I just tried it with IE and it works fine. I'll try it with Firefox later and see what happens. In the meantime, try it again.

[dazed+confused5]

okay i tried it with mozilla again and it didnt work and then i tried it with internet explorer and my computer froze. could this have anything with the file. these spyware jerks really tick me off. :evil:

[dazed+confused5]

ok sorry i havent replied in a while (iv been on vacation!> anyway the mad.dll program remains but the good news is that my aim works again which is all i really care about. thanks a lot for all the help u have given me!

[dlh6213]

Glad your system is working better for you, but you should still try to get rid of that mad.dll.

Get the Pocket Killbox from here:
http://bleepingcomputer.com/files/spyware/KillBox.zip

Unzip the file to your desktop.

Reboot into Safe Mode.

Do a search for mad.dll and (attempt) to delete any instances found.

If mad.dll could not be deleted, run Pocket Killbox and paste the full file path in the box and click on Delete on Reboot. Click on the button with the red circle and an X in the middle; you will get a message saying File will be deleted on next reboot, Process and Reboot now?, Click Yes to reboot (reboot into normal mode). (Note: the 'file path' will be something like C:\WINDOWS\System32\mad.dll)

Let us know if you were successful.

[chuck4]

Glad your system is working better for you, but you should still try to get rid of that mad.dll.

Get the Pocket Killbox from here:
http://bleepingcomputer.com/files/spyware/KillBox.zip

Unzip the file to your desktop.

Reboot into Safe Mode.

Do a search for mad.dll and (attempt) to delete any instances found.

If mad.dll could not be deleted, run Pocket Killbox and paste the full file path in the box and click on Delete on Reboot. Click on the button with the red circle and an X in the middle; you will get a message saying File will be deleted on next reboot, Process and Reboot now?, Click Yes to reboot (reboot into normal mode). (Note: the 'file path' will be something like C:\WINDOWS\System32\mad.dll)

Let us know if you were successful.

hi...im new to this site, and i have the same problems with mad.dll. Ive tried everything that u guys have up till this point, the last post on this thread. I need the help too, so if u can help me i would appreciate it. thanks.

[dlh6213]

Did you try this fix yet?

ftp://www.wizardnco.com/pub/Docs/RemoveTVM/

If it doesn't work, start a new thread, describe your problem there, and post a HijackThis log.