i just ran hijackthis on my computer... my IE keeps resetting itself and i did some research on found that hijackthis can help me figure out whats wrong. please help me... i have not a clue on what to delete... here is the result of the scan. any help is appreciated. thanks!

Logfile of HijackThis v1.97.7
Scan saved at 6:25:47 PM, on 2/9/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\AIM\aim.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\svchost.exe
C:\Program Files\Internet Optimizer\optimize.exe
C:\Program Files\Internet Optimizer\actalert.exe
C:\WINDOWS\System32\mshta.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Jennette\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie/button/search.html
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem214.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Online Service] C:\WINDOWS\svchost.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Dani AI

Generated

A compact, practical cleanup checklist and a few clarifications tied to the useful advice already posted by , , and others.

First: stop fighting symptoms with random tools. Work in a fixed order, one change at a time, and reboot between major steps so you can tell what helped. Recommended order: disconnect from the Internet; make a full backup of personal files; create an image or full backup if you can; boot to Safe Mode; run a full antivirus (preferably an on-demand/bootable scanner to catch rootkits); run one dedicated removal tool for the specific infection (for CoolWebSearch-type problems run the specialist tool mentioned earlier); reboot and check the HijackThis log; then run a second anti-spyware scan if necessary. Only use HijackThis to remove entries you understand or that experienced helpers have identified — always make HJT backups before fixing anything.

About the "backup" or "quarantine" files these programs create: use each program's own UI to permanently delete items from Quarantine/Chest/History. If you cannot find an entry in the UI, exit the program, then remove its quarantine folder (usually inside the program folder). Finally, clear System Restore snapshots so the malware cannot return from a restore point: on Windows XP use System Restore to turn off restore for the system drive (this deletes all points), reboot, then re-enable and create a fresh clean restore point.

If the homepage or search keeps reverting after you remove items, look for leftover persistence: scheduled tasks, services, browser helper objects or a helper DLL/driver that reinstalls settings. Tools like Autoruns (Sysinternals) make finding hidden autostart locations much easier than guessing. If the machine still behaves oddly after removing everything and cleaning restore points, backup your data and reinstall Windows — that is the safest final fix.

Prevention: use a non-administrative account for daily work, keep the OS and browser patched, avoid installing unknown ActiveX/toolbar packages, and keep a reliable AV + one antispyware product up to date.

Recommended Answers

All 30 Replies

you should run a anti virus scan ,there is a online one in my signature .Also recomended that you run ad-aware and spybot ,also in my sig ,update before running .

This [O4 - HKLM\..\Run: [Online Service] C:\WINDOWS\svchost.exe]could be part of the cause of you problem as it is added by a trojan check the norton site below .It is not the windows svchost.exe .check this link .

http://securityresponse.symantec.com/avcenter/venc/data/w32.hostidel.trojan.b.html

Also hijackthis creates backup when u use it to fix problems so it is not recomended to run it from a temp folder ,so create a new folder on you c:\ drive called it hijack and copt the hijackthis.exe to it and run it from there .


Do all of the above then run hijack again and post a new log .

i think i did everything... ran ad-aware, spybot, and the virus scanner. here are the results of the hijack log after this... is everything ok now?

Logfile of HijackThis v1.97.7
Scan saved at 8:36:11 PM, on 2/10/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\RunDll32.exe
C:\WINDOWS\svchost.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Hijack\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie/button/search.html
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [Online Service] C:\WINDOWS\svchost.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

make sure all browser windows are closed and run hijack and fix this .

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)


O4 - HKLM\..\Run: [Online Service] C:\WINDOWS\svchost.exe.

this one is optional it is not spyware but is not needed and is a known resource hog
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

then reboot into safe mode ,hitting f8 on bootup to enter safe mode .to delete this file .

C:\WINDOWS\svchost.exe ---this file


you may need to set computer to show hidden files to find it .
how to show hidden files

After deleting file run hijack again and post new log

ok... i think i did it right... i was ok until the whole safe mode deletion. i hope i got it... thanks for your help!


Logfile of HijackThis v1.97.7
Scan saved at 6:53:32 PM, on 2/11/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\RunDll32.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\EarthLink TotalAccess\MailClnt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Hijack\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie/button/search.html
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

sorry for the delay ,lost you link !
unless these are you search choices you can run hijack again and fix these 2 .

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/mo...ton/search.html

im not really sure what you mean by "my search choices"... please explain! :)

im not really sure what you mean by "my search choices"... please explain! :)

when i search the net i use google ,yours is set to use this site ,

if it not the site you use ,then have hijack fix the 2 of them

is confirmed as a redirector site, this is whats setting your homepage back to that rubbish everytime. Get rid. Rest is clean.

Harden IE and run on a limited account, for secure future pleasure.

ok, i deleted both, i like to use google also.
here is the resulting log...
thanks again for all of your help :)

Logfile of HijackThis v1.97.7
Scan saved at 7:23:05 PM, on 2/17/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\RunDll32.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\wt\updater\wcmdmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Hijack\HijackThis.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} (WTDMMPVersion Class) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

This wasn't in the last log ,it is Wild Tangent Releated for checking for updated web drivers ,so if you want to use wild tangent and update the web drives leave it if not ,run hijack and fix this ,make sure all browser windows are closed .

O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch

O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} (WTDMMPVersion Class) -


reboot int osafe mode and delete this folder
C:\WINDOWS\ wt

Ignore all of the Above if you want to use Wild Tangent .


Also this needs attention for safer surfing

Logfile of HijackThis v1.97.7
Scan saved at 7:23:05 PM, on 2/17/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

a trip to the windows update site would be order to update to XP SP1
and IE SP1

hello, its me again... i have no clue what "wild tangent" is, so i dont know if i need it...

i did go to the updates page and download all of the critical updates, but i couldnt find anything about IE SP1...

also, the part of your message that says "this needs attention for safer surfing"... im not sure what you mean by this or what you want me to do... please explain.

i restarted my computer and now its back to using "" as the home page... how do i get rid of this. i also downloaded spyware blaster and ran that program... after all of this, here is the latest hijack log.

please look over and advise... thank you!

Logfile of HijackThis v1.97.7
Scan saved at 8:46:54 PM, on 3/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\RunDll32.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Hijack\HijackThis.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} (WTDMMPVersion Class) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

i restarted my computer and now its back to using "" as the home page... how do i get rid of this.

Don't see anything bad in you new log ,have you tried changing it back in IE Tools/internet options .
Make sure all windows programs and browser windows are closed and run hijackthis and post a new log again ,thanks

also, the part of your message that says "this needs attention for safer surfing"... im not sure what you mean by this or what you want me to do... please explain

that was in reference to the windows updates .

Scan saved at 8:46:54 PM, on 3/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

you now have IE SP1

i have changed the homepage in the IE tools, but when i restart the computer it goes back to that other page...

here is the new log... thanks again

Logfile of HijackThis v1.97.7
Scan saved at 12:30:58 PM, on 3/14/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\RunDll32.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\WINDOWS\System32\msiexec.exe
C:\Hijack\HijackThis.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} (WTDMMPVersion Class) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

have u run cwshredder lately .in my signature .

nope, i havent run that, dont know what it is... your signature is not showing up for some reason...

Download CWShredder from & run it. Select the fix button & it will get rid of everything related to CoolWebSearch. Reboot after doing this & post another log please.

OH MY GOD I HATE MY COMPUTER!!!! so i ran CWShredder and spyware and adaware and spyware blaster and hijack and my computer has been crazier than ever... things popping up all over the place... i tried to delete the microsoft java vm, i read thats where all this crap is coming from, and i dont know how to delete all the files... i am so fed up with this machine and windows xp... PLEASE HELP ME BEFORE I THROW THIS MACHINE OUT OF THE WINDOW!!! here is the latest hijack log... Thanks!:confused:

Logfile of HijackThis v1.97.7
Scan saved at 7:53:40 PM, on 4/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\RunDll32.exe
C:\WINDOWS\system32\pcs\pcsvc.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\WINDOWS\System32\Tzbtd.exe
C:\WINDOWS\System32\MipL9X4.exe
C:\Hijack\HijackThis.exe
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-k13w13.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [43AQKQ#33P9J6M] C:\WINDOWS\System32\Qdxc4jKR.exe
O4 - HKLM\..\Run: [Pcsv] C:\WINDOWS\system32\pcs\pcsvc.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

ps... how do i delete the backup files that all of these spyware programs create?

OH MY GOD I HATE MY COMPUTER!!!! so i ran CWShredder and spyware and adaware and spyware blaster and hijack and my computer has been crazier than ever... things popping up all over the place... i tried to delete the microsoft java vm, i read thats where all this crap is coming from, and i dont know how to delete all the files.

how do i delete the backup files that all of these spyware programs create?

Dont' blame the Microsoft JVM. It's broken, crappy, and all that, but it's not the source of your problems--ActiveX is. Actually, that's what SpywareBlaster does--it blocks the ActiveX downloading of known adware/spyware, and it seems to work well. I'd keep it.

The anti-spyware log-files are usually in the same directory as the program itself.

Start by removing the following keys:

R3 - Default URLSearchHook is missing

O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-k13w13.exe

O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"

O4 - HKLM\..\Run: [43AQKQ#33P9J6M] C:\WINDOWS\System32\Qdxc4jKR.exe

O4 - HKLM\..\Run: [Pcsv] C:\WINDOWS\system32\pcs\pcsvc.exe

Go to safe mode and find and delete these folders:

C:\Program Files\Common Files\Dpi

C:\Program Files\AutoUpdate

then delete these files:

C:\WINDOWS\System32\dp-k13w13.exe

C:\WINDOWS\System32\Qdxc4jKR.exe

C:\WINDOWS\system32\pcs\pcsvc.exe

then post another log when you're done.

You might also want to install the Sun Java Runtime Engine, as well.

ok... so i deleted the stuff from hijack, and i deleted all the files you said except the dp-k12w13.exe, because i couldnt find it, i only found that file with the extension

i also downloaded and ran "webroot spy sweeper". i was looking at some files and found some folder called FLEOK, and another website said to run that program to get rid of spyware stuff... but the folder was still there so i deleted it.
here is my newest hijack report... thanks for your help!

Logfile of HijackThis v1.97.7
Scan saved at 10:02:20 AM, on 4/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\RunDll32.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\WINDOWS\System32\Tzbtd.exe
C:\WINDOWS\System32\UiqTL220.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Hijack\HijackThis.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [43AQKQ#33P9J6M] C:\WINDOWS\System32\UbgrXPno.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Did you delete this one:
O4 - HKLM\..\Run: [43AQKQ#33P9J6M] C:\WINDOWS\System32\UbgrXPno.exe
If you did, it's still there which means you have the peper trojan. Download the removal tool from & let it do it's thing. There will be no dialogue. Note that you must be online when you run the tool for it to be effective.

Then Close all (browser) windows & have HJT fix these entries=
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) -
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - http://install.wildtangent.com/bgn/...tto/install.cab

When you are done go to the M$ site & get all your critical updates too.

so i did everything you said to do... here is the latest log. thanks for the help!

Logfile of HijackThis v1.97.7
Scan saved at 6:20:59 PM, on 4/22/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijack\HijackThis.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - HKLM\..\RunOnce: [KB826939] rundll32.exe apphelp.dll,ShimFlushCache
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

oops I did it twice

That's clean now.

thanks for your help, im problem free!

...for now anyways :)

small question for ya... every time i open a new IE window all of the previous websites i went to are not in the address dropdown bar. any idea why?

Logfile of HijackThis v1.99.1
Scan saved at 6:32:20 AM, on 11/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\Common Files\AOL\1154979195\ee\AOLSoftware.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
c:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\HPZipm12.exe
c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\WINDOWS\ALCWZRD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AIM6\aim6.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\ALCFDRTM.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\HP_Administrator\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Road Runner High Speed Online
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: localhost 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.7.0\ViewBarBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Microsoft DirectMusic Sdkhelp - {F6E9C1C1-7905-4308-A8A5-93E0806E5062} - C:\WINDOWS\system32\sdkhelp.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.7.0\IEViewBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1154979195\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSOLESTARTUP5.0] C:\WINDOWS\system32\socrin.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKLM\..\RunOnce: [MSOLESTARTUP5.0] C:\WINDOWS\system32\socrin.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [jviewer] c:\documents and settings\hp_administrator\local settings\temp\08fe4e42.exe
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates From HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O16 - DPF: {2042B57E-6336-459E-B7CE-2A0F6C9E6AF8} (IEPlayInterface Class) - file://E:\win\setup\iaieplay.dll
O16 - DPF: {36A4B20A-2B75-4101-86CE-F9B03CA4B91C} (DownStarter Control) - http://bgweb.clubbox.co.kr/bin/DownStarter.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {8B67B37E-1AE2-4B99-B8CF-55AF4D58DF0D} (IAMCE Class) - file://E:\win\setup\iamce.dll
O16 - DPF: {978F4966-1FFD-4652-BCF6-33F54459D8BB} (WeaverOcx Control) -
O16 - DPF: {A1830188-679E-4A67-B121-570F37F18ACC} (Naver Music Player ActiveX) - http://blog.naver.com/common/item/nbgm.cab
O16 - DPF: {A977FF0C-8757-4E76-8533-482F91946233} (Neowiz Login Control) -
O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) -
O16 - DPF: {B976AEC6-BEB2-4B98-B21C-7AB1C2B4E8E9} (CAXAlibabaA Control) - http://goalibaba.com/setup/CAXAlibabaA.cab
O16 - DPF: {CEE326E8-7571-4086-B347-3C0ACA9A9DE8} (PcubeSet Class) - http://config.hyosungcdn.com/download/hsloadset.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe


THANKS TO THE PERSON WHO HELPED ANALYZING THIS FOR ME

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