Hello! This is my first time on daniweb. I have no idea what I am doing so please, bear with me. I am having a big problem with my computer. I have worked on it for the past 3 days.

I cannot get the virus trojan.cachecachekit off my computer. I have followed symantec instructions step by step many times,

http://securityresonse.symantec.com...spybot.nlx.html http://securityresponse.symantec.co...hecachekit.html

but still cannot budge it. Norton Antivirus dosen't show my computer being infected with w32.spybot.nlx, but it does for trojan.cachecachekit. I delete it in safe mode and it is gone, but I reboot in normal mode, and it is back again! UGGGGHH!

Please help! Where the heck did this thing come from! I have tried everything! I downloaded hijackthis, and have no idea what this means, but here is the log file:

Logfile of HijackThis v1.99.1
Scan saved at 7:12:36 PM, on 12/8/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\Program Files\HP\HP Software Update\HPWuSchd.exe
D:\Program Files\HP\hpcoretech\hpcmpmgr.exe
D:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\HP\HP Share-to-Web\hpgs2wnf.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
D:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\ewido\security suite\ewidoguard.exe
D:\Program Files\ewido\security suite\ewidoctrl.exe
D:\Documents and Settings\Carrie\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [HP Software Update] "D:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "D:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] D:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHUPD04] "D:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] D:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "D:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [Ulead AutoDetector] D:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe
O4 - HKLM\..\Run: [MSConfig] D:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpySweeper] "D:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - D:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPH11 - HP - D:\WINDOWS\System32\HPHipm11.exe
O23 - Service: Pml Driver HPZ12 - HP - D:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WindowsNod (WinNod) - Unknown owner - D:\WINDOWS\winnod.exe

11 Years
Discussion Span
Last Post by DMR

Does Norton give you any specific information such as the names and/or locations of infected files? Having that information can help us more quickly what still needs to be done to remove the infection.

This topic has been dead for over six months. Start a new discussion instead.
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