I have this c:\windows\system32\z14.exe HELP!!!!!!

[pinkbee]

I had a friend borow my computer the other day and know I have this stupid spyware and have no idea how to ge rid of it I have McAfee :( AntiSpyware, but it's not helping someone with better knowledge of this PLEASE HELP ME!

[pinkbee]

Ok I ran HJ and this is what is shows:

Logfile of HijackThis v1.99.1
Scan saved at 12:36:30 PM, on 12/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\inet20099\winlogon.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\USB Storage RW\udsi.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\WildTangent\Apps\GameChannel.exe
C:\WINDOWS\System32\hphmon04.exe
C:\WINDOWS\System32\cmd32.exe
C:\WINDOWS\System32\z11.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\winstall.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\WINDOWS\System32\sywsvcs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\MMDiag.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
C:\WINDOWS\System32\dllcache\IExplore.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = C:\WINDOWS\System32\search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = C:\WINDOWS\System32\search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\System32\search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\System32\search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = C:\WINDOWS\System32\search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = C:\WINDOWS\System32\search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\System32\search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System32\search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System32\search.html
F3 - REG:win.ini: run=C:\WINDOWS\inet20099\winlogon.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: HBO Class - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - C:\WINDOWS\inet20099\3.00.11.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [KYE_UDSI] "C:\Program Files\USB Storage RW\udsi.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WT GameChannel] C:\Program Files\WildTangent\Apps\GameChannel.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [BCNT] C:\PROGRA~1\AWS\WEATHE~1\BCNT.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\System32\cmd32.exe internat.dll,LoadKeyboardProfile
O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\inet20099\winlogon.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~1\masalert.exe
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKLM\..\RunOnce: [mctskshd.exe] c:\PROGRA~1\mcafee.com\agent\mctskshd.exe -regserver
O4 - HKLM\..\RunOnce: [mcdetect.exe] c:\PROGRA~1\mcafee.com\agent\mcdetect.exe -regserver
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\inet20099\winlogon.exe
O4 - HKCU\..\Run: [aupd] C:\WINDOWS\System32\sywsvcs.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.15.44/ttinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: OPXPGina - C:\Program Files\Softex\OmniPass\opxpgina.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: McAfee AntiSpyware Service - McAfee, Inc. - c:\progra~1\mcafee\mcafee antispyware\massrv.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe

PLEASE PLEASE PLEASE PLEASE SOMEONE HELP ME

[DMR]

Hi pinkbee, welcome to DaniWeb :)

You have quite a few "unwanted guests" listed in your hijackThis log. Please perform the following general cleaning procedures; they should clean up most, if not, of the infections:

You will need to close/quit all web browser programs and disconnect from the Internet for the following, so you should print out these instructions or save them into a text file with Notepad.

(It is suggested that you uninstall the Wild Tangent and WeatherBug programs using your Add/Remove Programs control panel)

1. Download and install these utilities (but do not run scans with them yet):

ewido Security Suite (trial version) - http://www.ewido.net/en/download/
Microsoft Anti-Spyware beta - http://www.microsoft.com/downloads/...&displaylang=en
Ad Aware SE Personal - http://www.lavasoftusa.com/
SpyBot Search & Destroy - http://www.safer-networking.org/

- Open ewido. In the main screen, click "Update" and click "Start Update". After the update process completes, exit from Ewido.

- Open MS Antispyware beta. Make sure the "AntiSpyware Autoupdater" feature is enabled, and that it has downloaded the most current antispyware updates. Close the program after you've verified this.

- Open SpyBot and use its update feature to download and install the most current spyware definitions file. Close the program once the update is complete.

- Open AdAware, click the "Check for updates now" button, and follow the prompts to install the most current spyware definition database. Close the program once the update is complete.

- Open McAfee and use its Update feature to make sure that you have the most current virus definitions installed. As with the above programs, don't run a scan with it yet; just close it once it is updated.

3. Download and install the CCleaner utility, but don't run it yet.

4. Run HijackTHis again, put a check mark next to the following entries, and then click the "Fix checked" button. Close HJT once it has finished performing its fixes:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = C:\WINDOWS\System32\search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = C:\WINDOWS\System32\search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\System32\search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\System32\search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = C:\WINDOWS\System32\search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = C:\WINDOWS\System32\search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\System32\search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System32\search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System32\search.html
F3 - REG:win.ini: run=C:\WINDOWS\inet20099\winlogon.exe
O2 - BHO: HBO Class - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - C:\WINDOWS\inet20099\3.00.11.dll
O4 - HKLM\..\Run: [WT GameChannel] C:\Program Files\WildTangent\Apps\GameChannel.exe
O4 - HKLM\..\Run: [BCNT] C:\PROGRA~1\AWS\WEATHE~1\BCNT.EXE
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\System32\cmd32.exe internat.dll,LoadKeyboardProfile
O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\inet20099\winlogon.exe
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\inet20099\winlogon.exe
O4 - HKCU\..\Run: [aupd] C:\WINDOWS\System32\sywsvcs.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.15.44/ttinst.cab

5. Reboot into Safe Mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up).

6. Run CleanUP! It may take a while for the program to perform its cleaning, so be patient. Close the program when it has finished.

7. Run McAfee, SpyBot, ewido, AdAware, and MS Antispyware beta consecutively; have the programs fix all malicious items they find.

When ewido finds the first malicious object on your system, it will ask you if it should clean it. When it asks this, put a checkmark in the lower left corner of the box that says "Perform action on all infections", then choose clean and click OK.
Save the log file that ewido will create after it finishes scanning; you'll be including that log in your next post here.

8. Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".

- Locate and delete the following files (some of these should already have been deleted by the removal utilities):

C:\WINDOWS\System32\search.html
C:\WINDOWS\System32\cmd32.exe
C:\WINDOWS\System32\sywsvcs.exe
C:\Program Files\WildTangent
C:\WINDOWS\WT

- Delete the following folder entirely:

C:\WINDOWS\inet20099

9. Empty your Recycle Bin, reboot normally, run HijackThis again, and post the new log. Also post the log that ewido generated.