Lots of problems (HJT log)

[susieg]

I have several problems, not sure if they are related or not.

I have WIndows XP Service Pack 1. I am using a Dell 8300 desktop. Here are the problems that I am having:

Everytime I open IE - different homepage. Have used CW Shredder.
The last couple of days when I attempt to open a file on my computer i receive a SHELL.DLL error. It then comes up with a 16 bit error.

The following is my log from Hijackthis. Thanks for any help:
Logfile of HijackThis v1.97.7
Scan saved at 9:47:36 AM, on 6/21/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\WINDOWS\DOWNLO~1\WebEx\319\atnthost.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\DOWNLO~1\WebEx\319\RAAGTAPP.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\netyw32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
E:\Musicmatch\mm_server.exe
E:\Musicmatch\mm_tray.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb06.exe
C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
C:\WINDOWS\system32\d3xn.exe
E:\Musicmatch\MMDiag.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\RFA\rfagent.exe
C:\PROGRA~1\COMMON~1\ADAPTE~1\CreateCD\CREATE~1.EXE
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\WINDOWS\System32\ddrquoui.exe
C:\WINDOWS\DOWNLO~1\WebEx\319\raagtx.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet 7100 series\Bin\hpogrp07.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\WINDOWS\System32\hpoipm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\eyswk.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://eyswk.dll/index.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://eyswk.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\eyswk.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://eyswk.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\eyswk.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {01397EFB-DB13-FC80-D515-37FE199B36B4} - C:\WINDOWS\crnl.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [mm_server] E:\Musicmatch\mm_server.exe
O4 - HKLM\..\Run: [MMTray] E:\Musicmatch\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb06.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
O4 - HKLM\..\Run: [d3xn.exe] C:\WINDOWS\system32\d3xn.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [23sQ3qi] broctray.exe
O4 - HKLM\..\Run: [RFAgent] C:\Program Files\RFA\rfagent.exe
O4 - HKLM\..\Run: [CreateCD50] C:\PROGRA~1\COMMON~1\ADAPTE~1\CreateCD\CREATE~1.EXE -r
O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
O4 - HKCU\..\Run: [J034RkGnU] ddrquoui.exe
O4 - HKLM\..\RunOnce: [netyw32.exe] C:\WINDOWS\netyw32.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\3.bin\MWSOEMON.EXE
O4 - Global Startup: Access Anywhere Agent.LNK = ?
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Billminder.lnk = F:\Program Files\billmind.exe
O4 - Global Startup: HPAiODevice(hp officejet 7100 series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet 7100 series\Bin\hpogrp07.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\3.bin\MWSOEMON.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\QUICKEN04\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = F:\Program Files\QWDLLS.EXE
O4 - Global Startup: Register.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\Register.exe
O4 - Global Startup: Wallpaper Changer.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\WPChanger.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: RemindU - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm
O9 - Extra button: Research (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: RemindU (HKCU)
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralInitialSetup1.0.0.8.cab
O16 - DPF: {1E89F686-B78D-4C85-9EFC-3474516E3FE2} - http://ultimateplugin.com/plugin/109664.exe
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {72D59B9C-1E59-4958-803A-ABDEE2D4CFA6} - http://download.divx.com/player/DivXPlayerInstaller.exe
O16 - DPF: {76D90D08-EAB7-46D8-BF99-87445BF59E72} (SystemInfo Class) - http://directv.direcway.com/dwayready/dpcsysinfo.cab
O16 - DPF: {7EB15626-CB8E-4174-8A72-C055B12B4310} (CQD2Loader Object) - http://smartdownloader.com/installer.dll
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/SassCln.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://qbp.webex.com/client/v_intuit/ra/ieatgpc.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DCEBD164-74CC-4708-9795-42A1D348C137}: NameServer = 198.77.116.8

[susieg]

Forgot to mention another problem. Everytime I reboot it get the blue screen with an IRQL error.

[crunchie]

Uninstall Mywebsearch from add/remove programs.
--------------------------------------------------------------------------

1. Make sure your settings allow you to view "Hidden files". Open up any explorer windows and click on "Tools" => "Folder Options" => "View" and be sure to check off "Show Hidden Files and Folders".
2. Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for "netyw32.exe" & "ddrquoui.exe" & "d3xn.exe". If you find the files, click on them, and then click End Process => Exit the Task Manager.
3. Next, go to Start->Run and type "Services.msc" (without quotes) then hit OK.
4. Scroll down and find the service called "Network Security Service".
5. When you find it, double-click on it. In the next window that opens, click the Stop button, then change the Startup Type to Disabled. Now hit Apply and then OK and close any open windows.
6. Run HijackThis, click on "Scan" and then place a check mark in the following boxes, And click on "Fix Checked":

   R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
   R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\eyswk.dll/sp.html#37049
   R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://eyswk.dll/index.html#37049
   R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://eyswk.dll/index.html#37049
   R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\eyswk.dll/sp.html#37049
   R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://eyswk.dll/index.html#37049
   R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\eyswk.dll/sp.html#37049

   O2 - BHO: (no name) - {01397EFB-DB13-FC80-D515-37FE199B36B4} - C:\WINDOWS\crnl.dll

   O4 - HKLM\..\Run: [d3xn.exe] C:\WINDOWS\system32\d3xn.exe
   O4 - HKCU\..\Run: [J034RkGnU] ddrquoui.exe
   O4 - HKLM\..\RunOnce: [netyw32.exe] C:\WINDOWS\netyw32.exe
   

7. Reboot into Safe Mode - How do I boot into "Safe" mode?, and delete the following files:

   C:\WINDOWS\system32\eyswk.dll< file

   C:\WINDOWS\crnl.dll< file

   C:\WINDOWS\system32\d3xn.exe< file
   C:\WINDOWS\System32\ddrquoui.exe< file
   C:\WINDOWS\netyw32.exe< file
   

8. Go to Start => Run and type in "regedit" (without quotes) and press "Enter".
9. One the registry opens, Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\__NS_Service_3
   If __NS_Service_3 exists , right click on it and choose delete from the menu.
10. Still in the registry, navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY___NS_Service_3
    If LEGACY___NS_Service_3 exists then right click on it and choose delete from the menu.
11. Exit regedit and reboot in Normal Mode.
12. Two files (Possibly three) were also deleted from your computer and need to be replaced.
    • control.exe - Go to Merijn Files (control) and download the version of control.exe for your operating system. If you are running Windows 2000, copy it to c:\winnt\system32\. For Windows XP, copy it to c:\windows\system32\.
    • Download the Hoster from here. Press "Restore Original Hosts" and press "OK". Exit Program.
    • If you have Spybot S&D installed you will also need to replace one file. Go here: Merijn's Files (sdhelper) and download SDHelper.dll. Copy the file to the folder containing you Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)
13. Run HiJackThis again and post a new log in this thread.