Member Avatar for ejames82

dad left his computer to my sister, and it has fsecure AV installed. i cannot get it to scan in safe mode. the interface won't pop up. there are 3 icons to choose from on the "start" list, and the same 3 in the "all programs" list (with the addition of help). the most obvious icon that should get the desired result is titled "fsecure AV2006". left click gets no response. right-click>open gets an hourglass that lasts about 5 seconds. right-click>run gets a red X with a message that says C:\program files\fsecure\internet security\FSGUI\fsavgui.exe service cannot be started in safe mode.
a great company like fsecure wouldn't have an AV programme that couldn't be used in safe mode, would they?
any ideas would be most appreciated.

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: The behavior you see is normal for many antivirus packages. Safe Mode only loads a minimal set of Windows services and drivers; third-party AV services and their kernel components are usually not started there. When those background components are missing the GUI cannot start or the scanner cannot initialise.

Practical options:

  • Boot normally and run a full F-Secure scan. If something on the system is blocking the AV from running in normal mode, perform a clean boot (msconfig) to disable non-Microsoft services and nonessential startup items, then try the scan again.
  • If the machine will not boot cleanly or you suspect the resident malware is interfering, use an offline rescue environment. On a second, clean computer download a trusted rescue ISO from an AV vendor, write it to CD/USB, boot the infected PC from that media, update signatures and run a full offline scan. This is the safest way to remove persistent rootkits and service-level infections.
  • As suggested, check the F-Secure installation folder on the system for any standalone on-demand scanner executable that can be launched from an elevated command prompt. Some vendors ship a command-line scanner that may run without the GUI service.

If none of the above works, follow F-Secure's official removal or rescue instructions or contact their support for a guided removal.

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Member Avatar for joshSCH

I've never heard of fsecure.. but try searchingin the C:\program files\fsecure folder for the .exe application

Member Avatar for ejames82

i'll check it out, josh.
thanks for the reply.

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