Posts by Shirl

This may help, it says free online support:
http://www.symantec.com/techsupp/support_options.html

I went to this link but it is automated help. It only scans programs already loaded and offers suggestions. I'm having trouble loading the "GoBack" program. Nothing is covered in the FAQ's or posted bulletins. I'm looking to somehow e-mail their tech support with this specific question and not be charged for it since I'm not sure if the problem is in their software or a conflict issue on my computer. I hate to pay for help on a program that I can't even load.

Any other suggestions?

Thanks for the tip on Service Pack 2 but no, I'm still on Service Pack 1. Any suggestions on how to e-mail Symantec in order to pose this question? I can't find a way to e-mail them through their website and I don't feel like paying for tech service when it is only a loading problem.

I recently loaded Norton SystemWorks 2004 on to my XP Home platform. Norton GoBack is a separate installation on the same CD. I'm having trouble loading this program and receive the following error message during the process.

Error copying the file "help\SymHelp.chm to C:\Program Files\Common FIles\Symantec Shared\Help\Sym Help"

I disabled the auto anti virus as suggested by the Norton manual. Otherwise the Norton website was of no help.

Any suggestions?