Dawnb

[Dawnb]

I understand that JAVA has upgraded or changed their modus of operation and one of my applications - HP C3500 Scanjet can no longer be accessed. It gives the following message:- Unable to start the application. The Java Virtual Machine cannot be loaded - Class not registered. I have deleleted the soft ware and reloaded and although it says it was successful - still nothing. I would be very grateful for some assistance.

[Bench]

I'm no expert with scanners/printers/etc, but do you mean you reinstalled the HP software? or the java platform? (Is this even a software development problem?)

It may be worthwhile making sure you have the latest versions of both.

Official java website - http://java.sun.com
Hewlett Packard = http://www.hp.com

Failing that, I would contact HP's technical support.

[minmovmtn]

I'm no expert with scanners/printers/etc, but do you mean you reinstalled the HP software? or the java platform? (Is this even a software development problem?)

It may be worthwhile making sure you have the latest versions of both.

Official java website - http://java.sun.com
Hewlett Packard = http://www.hp.com

Failing that, I would contact HP's technical support.

I have the same exact problem- with scanjet 3500 and the same inability to access the application- nothing happens- how did you resolve this?

[Dawnb]

I have the same exact problem- with scanjet 3500 and the same inability to access the application- nothing happens- how did you resolve this?

I still haven't managed to fix it. I have, in the past tried to contact the HP support but have not managed to make any sense of their website support. On one occasion, after filling out loads of questions - it gave me the answer that they were no longer supporting the scanjet 3500!

[Bench]

Did you try this? - HP Support FAQ

The problem listed sounds somewhat similar to the one you described