I'm using WebIM for chat support on a website. I would like to be able to setup a timer for when a client initiates a chat session, if an operator/tech does not respond within 'x' seconds I would like the page to redirect to another page where the client can leave a message.
Sortof a 'please hold while we try to connect you' thing. That way if all the techs are too busy or helping other clients the client waiting can simply try back later or leave a message (as such when chat is offline).
I looked extensively over mibew.org the creators of the chat script, there is nothing regarding this feature, also it looks as though their website has just about been abandoned.
Problem is, I don't have much of any experience with JS.
Is this a possibility? Is there another more effective/efficient was to accomplish this?
Perhaps this should go in the PHP section?