Member Avatar for mvingab

Hi guys;
I have a little situation concerning a new site that I am trying to run. I recently purchassed through ebay a "one time payment lifetime hosting plan". The name of the hosting site is . After paying them with paypal, I received an email from them as follow :

Dear Mavinga,

+===================================+
| New Account Info |
+===================================+
| Domain: congotube.com
| Your cPanel URL:
| Ip: (n)
| HasCgi: y
| UserName: George
| PassWord: Bush
| CpanelMod: x3
| HomeRoot: /home
| Quota: UNLIIMITED LIFETIME
| NameServer1:
| NameServer2:
| NameServer3:
| NameServer4:
| Contact Email:
| Package: Ultimate Plan
| Feature List: Unlimited Lifetime Plan
| Language: english


Please note that I changed here the username and password to George and Bush. So I went to goddady.com to ponit my domaine name to the buddyservers nameservers, which I did. But when I tried to log into cpanel using the above infos so I can operate settings on my new site. the attempt login fails, again and again. I contacted the owners off buddyservers about the problem, and here is what they answerd me:

"FTP accounts are setup internally within your cPanel. Its all a third party system so all accounts you open within cPanels are opened and downloaded separately, just like you open an email account within cPanels... you must create your own password and userid.

I hope this addressed all your questions.

Cordially,

Hannah
eBiz Cafe manager "

Since then I tried to contact them tens of time with no answer. Can anybody at Daniweb help me with this issue ( either technically or regarding my new host) ? Something like a step-by-step process to have my site set with the available infos from the host . Thanks a lot for any help.
mavingab

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  • Latest Post Latest Post by TPHTA

Dani AI

Generated

This situation matches a common pattern: purchased hosting from a third party, received a short “welcome” email, and then cannot authenticate. supplied the payment/context and correctly noted that the setup and the offer itself look risky. The likely causes are (a) the host never finished provisioning the account, (b) the credentials in the email are placeholders or have copy/paste problems, or (c) DNS has not yet resolved to the new server. Below is a short, practical checklist to follow before asking for more help.

  • Check the seller/billing area first: log into the place you paid (use your transaction ID) and look for a service status or a proper “welcome” message. If there is no client area, request a support ticket and reference the payment.
  • Confirm provisioning: ask the host to confirm the account exists and to reset the cPanel password for you. Request the exact control-panel URL or a temporary URL if the domain does not resolve.
  • Mind formatting: credentials are case-sensitive and sometimes get extra leading/trailing spaces when copied from email. Try the username in lowercase and paste the password into a plain-text editor to inspect for stray spaces.
  • Verify DNS/propagation with a WHOIS/DNS-check tool and wait (propagation can take up to 48 hours). If the domain does not point to the host, cPanel logins via the domain will fail.
  • If the provider stays unresponsive or the service appears fraudulent, collect all emails and payment records and open a dispute with PayPal/eBay.

Do not post passwords here. If you still get specific error messages after the checklist, post the exact error text and timestamps (no credentials) and the community can help interpret them.

Member Avatar for TPHTA

How can anyone offer one payment unlimited accounts for a lifetime? Is it the lifetime of the company? This also can be unlimited as some companies have continuous lifetimes. I'm skeptical that this is a real offer, or an offer that can be sustained over the long run.

Anyway, to log into cpanel, you just enter in your domain name followed by cpanel.

Then enter your correct username and password. Your username with cpanel is not connected to your email account.

Member Avatar for mvingab

Thanks TPHTA;
I just tried what you said, it doesn't work. I have the message "we couldn't find congotube cpanel". Can you interprete what they said in their emails to me? Then tell me more if you can. Thanks again.
mvingab

Member Avatar for TPHTA

try this (last shot):

Enter the address of your CPanel in your web browser. The address needs to be in the form of or

enter it just like you see with the numbers on the end

http://www.congotube.com:2082

Member Avatar for TPHTA

quick thought,

did you change your domain name servers to the new host?

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