I have recently been informed by my boss that I am to be made "Director of Service Transition". Since I only have my ITIL Foundation Certificate in Service Management from 2006, I have a lot of reading to do.
Are there any ITIL adopters out there who have stories to share? Things to be wary of? References besides the ITIL documentation? Differences between V2 and V3?
I have looked at these sites:
http://www.itil-officialsite.com/home/home.aspx
http://www.pinkelephant.com/home/?LangType=1033
http://www.itsmfi.org/
and they're fine, but I'm looking for real-life experiences. Thanks in advance!