I've been scowering the web for a good 3 hours this morning looking for an alternative to our OSTicket installation. I've looked at quite a few items. I have some requirements that I'm basing my selection on.
- LDAP Integration (Not a deal breaker)
- Email Notification (When an ticket is recieved, and when a ticket is updated)
- Email Ticket Submission
- Nice looking interface
- Prefer someting open source if possible but willing to spend some money if I have to.
- Just have about 6 techs (3 at all times)
- I really want to be able to host this internally and not have to use a third party solution.