ISP spanks file-sharers with bloody big boot

happygeek 0 Tallied Votes 392 Views Share

What happens if you get caught out sharing copyright music or video online? If you live in Hull, in the north of the UK, the answer will probably surprise you. At the same time that most Internet Service Providers are applauding the recent Digital Britain report from the government which argued against the music industry 'three strikes' approach admitting this was not the government's preferred option, the only broadband ISP in Hull (yes really) has decided that even a three strikes option is too lenient.

If you want to get a broadband Internet connection in Hull then you have to go through the Karoo ISP as Hull is the only city in the UK which has a single, solitary broadband provider. This is because there are no British Telecom lines in the area at all, instead telecommunications and data services are primarily provided by Kingston Communications, and Karoo is part of Kingston.

According to the BBC Karoo is cutting off, without warning, those users who are suspected of file sharing. Copyright owners can notify Karoo of the illegal sharing, if it confirms the usage it will suspend the account. The customers are then asked to sign a legal waiver in which they promise not to do it again, and only then will Karoo reinstate the broadband service.

The BBC says that "some customers have had their accounts suspended for more than two years."

Surely such drastic and direct action should be something for the courts to decide, after a fair trial, rather than being left to a monopoly holding ISP? The issue of no warnings being given is particularly severe it seems, meaning that the customer has no opportunity to defend the allegation - and after all, at this stage that really is all it can be.

Dani AI

Generated

flagged the core problem clearly: an ISP unilaterally suspending service and conditioning restoration on signing a legal waiver raises real due‑process and consumer‑protection issues. The practical checklist below is written so anyone who lands on this thread years later can act quickly and sensibly.

Immediate actions to take now (in order)

  • Ask the ISP for the allegation in writing and demand specifics: exact timestamps, the IP address logged, which rights owner made the complaint, and the method used to identify the activity. IP evidence can be ambiguous — NAT, open Wi‑Fi, malware or monitoring errors can produce false matches. (scribd.com)
  • Preserve evidence: take screenshots, save any emails, and export router logs or DHCP client lists (note device names and MAC addresses).
  • Lock down the network: change router admin and Wi‑Fi passwords, enable WPA2/WPA3, disable UPnP/remote management, and remove unknown devices. These simple steps reduce the chance a neighbour, guest or malware used the connection. (routersecurity.org)

Don't sign anything that admits liability

  • Treat any waiver or “sign this or stay offline” demand as a legal document. Get independent legal advice before signing. Government consumer guidance and provider‑oversight rules mean consumers have protections; waivers can be binding and may strip legal defenses. (gov.uk)

How to escalate if the ISP refuses to reinstate or give details

  • File a formal written complaint and keep dated records. If the provider does not resolve the complaint within the statutory complaint window or issues a “deadlock” letter, escalate to the industry ADR (Alternative Dispute Resolution) schemes (Communications Ombudsman or CISAS) as Ofcom and industry guidance explain. (ofcom.org.uk)

Practical note: document everything, seek Citizens Advice/trading‑standards help if needed, and consider a short initial consultation with a solicitor before signing anything that waives rights. Courts and regulators expect proportionate, auditable processes — but individual subscribers must protect their position by collecting evidence, securing their network and using the formal complaints route when required. (ofcom.org.uk)

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