Member Avatar for lozlachic17

I wanted to download a certain song last friday night, but it said that I needed to install something...so like an idiot, I installed it. well...it turned out to be a spyware...a couple nights ago, I set about fixing it, downloaded avast and virus ranger...that did not work. I tried to download win antispy, but...I dont know. avast stopped me saying that it had malware, and I tried downloading other anti-spyware but, microsoft says that there was an error and it shut down the download of 3 different anti-spyware...I have no idea what the hell is going on...but I know everytime my computer is on I get pop ups that want me to install something to delete porn on my computer...haha, like Im gunna fall for that. and I get the popup boxes and my norton goes crazy, saying that I have a win32 trojan. So I know where it came from...I found most of the virus on my computer,but I couldnt delete it because It was in use....please help me...Im so confused...

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— immediate priorities: unplug the PC from the network (disconnect Ethernet/Wi‑Fi) and do not click popups or call any phone numbers they show. From a clean machine, copy only personal documents and pictures (not .exe or installer files) to external media so you have a backup before you start fixing the infection. Microsoft publishes a concise set of resources and tools to help with an infected Windows PC. Microsoft: malware removal resources. (support.microsoft.com)

Do the tool prep on a different, clean computer. Download and place these on a USB stick: RKill (to stop hostile processes), Malwarebytes (on‑demand removal), and a rescue/boot scanner such as Kaspersky Rescue Disk (or use a reputable online scanner). Boot the infected PC from rescue media when possible; if you run tools inside Windows, run RKill first (do not reboot immediately after RKill), then run full Malwarebytes and follow with a full rescue-disk scan. Detailed RKill usage and rescue‑disk scanning steps are covered in community guides and vendor docs. RKill @ BleepingComputer · Malwarebytes Help Center · Kaspersky Rescue Disk instructions. (bleepingcomputer.com)

After cleaning, remove persistent autostart entries and toolbars using Autoruns (Sysinternals), check the hosts file for malicious entries, and delete old System Restore points so the malware can’t come back from a restore snapshot. If the infection persists (rootkit or bootkit signs, repeated re‑infection), back up only your data and do a clean OS reinstall. Autoruns (Sysinternals) · Delete System Restore points (MS). (learn.microsoft.com)

Follow ’s suggestion to capture diagnostic logs (post the logs here) so volunteers can point to specific entries, and keep in mind ’s point about using up‑to‑date security signatures before rescanning. If any step feels risky or personal data is exposed, consider a professional cleanup service. For a full removal workflow and examples of the RKill→Malwarebytes→secondary scanner sequence, see a community removal guide. BleepingComputer removal workflow. (bleepingcomputer.com)

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Member Avatar for Malwarehunter94

Do you have Hijackthis? if not download it from here,

have it scan and when its done, copy and paste the log file in your next reply.

Member Avatar for Michael York

I wanted to download a certain song last friday night, but it said that I needed to install something...so like an idiot, I installed it. well...it turned out to be a spyware...a couple nights ago, I set about fixing it, downloaded avast and virus ranger...that did not work. I tried to download win antispy, but...I dont know. avast stopped me saying that it had malware, and I tried downloading other anti-spyware but, microsoft says that there was an error and it shut down the download of 3 different anti-spyware...I have no idea what the hell is going on...but I know everytime my computer is on I get pop ups that want me to install something to delete porn on my computer...haha, like Im gunna fall for that. and I get the popup boxes and my norton goes crazy, saying that I have a win32 trojan. So I know where it came from...I found most of the virus on my computer,but I couldnt delete it because It was in use....please help me...Im so confused...

Hi lozlachic17,

This is Mike from the Norton Authorized Support Team responding. What Norton product and version do you have installed? Also, what version of Windows are you using?

Please make sure that you have run LiveUpdate to make sure that you have the latest program and definition updates. Please run LiveUpdate as many times as needed, until it tells you that you have all of the latest updates.

Next, please boot into Safe Mode in Windows and then run a Full System Scan from there. Some infections can only be removed while booted into Safe Mode.

Please try these steps and let me know the outcome.

Thanks,
Mike

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