Member Avatar for lilpunky1

I have been away from my work computer for a week due to a vacation. I have had several coworkers on my computer while I was gone. Upon my return, every time I open an attachment and then close it, I receive an error. I can not forward emails or look at multiple attachments because the internet will shutdown after I open the first one.

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

This is the Error Signature:
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: browseui.dll
ModVer: 6.0.2900.3268 Offset: 0002874b

When I go to report the error, it says The following Files will be included in this error report ---> C:\DOCUME~1\Christy1\LOCALS~1\Temp\e170_appcompat.txt

Any help is greatly appreciated!
Thanks,
Christy

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— the crash pointing at browseui.dll usually means IE itself is not the only suspect. Common causes are a corrupted system DLL, a third‑party browser helper object or viewer plugin that hooks IE when attachments open, or an AV/attachment scanner interfering. Since suggested reinstalling but that may not be practical right away, try targeted diagnostics first.

Try these steps in order:

  1. Start IE without add‑ons: run iexplore.exe -extoff and reproduce the problem. If it stops crashing, an add‑on/plugin is likely. Use a clean boot (msconfig) to isolate which startup/service or recently installed program is the culprit.
  2. Check Event Viewer (Control Panel -> Administrative Tools -> Event Viewer -> Application). Copy the Application Error entry (time, faulting module name/version and offset) — that narrows down whether a third‑party DLL is involved.
  3. Run a full antivirus and anti‑malware scan with updated definitions (corporate AV plus an on‑demand scanner such as Malwarebytes) — coworkers used the PC, so rule out infection.
  4. Repair system files: run sfc /scannow from an elevated account (you may need the XP CD). This replaces corrupted Windows DLLs.
  5. Clear Temporary Internet Files and Outlook/attachments temp folders. As a quick workaround, save attachments to disk and open them from a safe folder instead of clicking Open.
  6. If still failing, create a new Windows user and test. If the new profile is clean, the original profile may be corrupted and should be rebuilt.

If posting back, include the Event Viewer entry and whether -extoff changed the behavior. That information makes a precise next step possible.

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Member Avatar for UrbanKhoja

Strange; you're using IE6 by the looks of it, have you tried reinstalling it or updating to a newer version?

If your work computer isn't locked down you may be able to go to control panel, add & remove programs, then repair?

Dazza :cool:

Member Avatar for lilpunky1

Thanks for the help. I looked in add and remove programs to try to find it to repair, but I could not see it in the list of programs. I am not amazing with computers but I can get around, could it be under a file name that I would not recognize? I dont have the software to reinstall it, is there a way to do it without software?
Thanks!!
Christy

Member Avatar for UrbanKhoja

Depending on whether it was pre-installed it won't always show there, however if you download a newer version your OS and installer should just update it.

Dazza :cool:

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