Member Avatar for ShWaRtSaZ

Hello. I have formatted my C, reinstalled Windows XP Pro and there is one fu*king thing...i cannot open http://windowsupdate.microsoft.com/ and other good sites, because I keep getting that:

We can't find "windowsupdate.microsoft.com"

You can try again by typing the URL in the address bar above.
Or, search the Web:


Go to MSN Search to see complete results for "windowsupdate.microsoft.com".

Check availability or register the domain name 'windowsupdate.microsoft.com'.
--------------------------------------------------------------------------------

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My logfile is:

Logfile of HijackThis v1.98.2
Scan saved at 08:52:28, on 2004.10.23
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\navw32.exe
C:\Program Files\Total Commander\TOTALCMD.EXE
D:\Algirdas\PC Security\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{940824EA-BF0A-4FAB-9851-EEE91610D06D}: NameServer = ,

THANK YOU A LOT!

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Dani AI

Generated

This looks like a name‑resolution (DNS) problem more than a simple browser or Windows Update issue. The “We can’t find …” message is what IE shows when it can’t resolve a hostname, and the HijackThis output shows non‑standard NameServer entries (O17) — exactly the kind of thing that causes the sites you mention to fail. ’s question about a firewall was right to check; later confirmed ZoneAlarm is present, so both DNS and firewall/proxy should be tested.

Quick, safe checks you can run from a command prompt:

ipconfig /all
nslookup windowsupdate.microsoft.com
ipconfig /flushdns

If nslookup fails or shows unexpected DNS servers, open Network Connections → Local Area Connection → Properties → Internet Protocol (TCP/IP) → Properties and either set DNS to “Obtain automatically” or enter reliable DNS servers (for example, 8.8.8.8 and 1.1.1.1). Also check the hosts file at C:\Windows\System32\drivers\etc\hosts (edit with Notepad run elevated) and remove any lines that map Microsoft update hosts to other addresses.

Other useful steps: temporarily disable ZoneAlarm (or any firewall) to test connectivity, verify IE Tools → Internet Options → Connections → LAN Settings has no unwanted proxy, and after DNS changes reboot the machine. If the problem persists, resetting TCP/IP/Winsock can help (if supported on the system):

netsh int ip reset resetlog.txt
netsh winsock reset
shutdown -r -t 0

Always re‑enable your firewall after testing. If other machines on the same LAN can reach Windows Update while this one cannot, the issue is local to the PC; if none can, contact the ISP — non‑ISP DNS or upstream filtering can also cause these symptoms.

Recommended Answers

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Member Avatar for DaveSW

Do you have any firewalls that could be blocking internet access?

Member Avatar for ShWaRtSaZ

Do you have any firewalls that could be blocking internet access?

Yes, now i'm using ZoneLabs ZoneAlarm.

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