Member Avatar for kilegoty

greetings to all and thanks for taking the time to read this...

ill get down to the point - whenever i go into my documents or any folder non-internet related, it immediately stops working and needs to shut down... i have a problem report up right now on Vista which says it is because of something called
to be honest i have no idea what this is or where it came from... and im very famililar with this computer and what goes onto the drives
i have a fresh hi-jackthis log in case that may help and here are some specs for the laptop:

dell inspiron e1505
windows vista home premium
2gb ram
norton internect security


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:19:48 AM, on 7/17/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16681)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\sttray.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AIM6\aim6.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCM3.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Users\Andrea\Documents\utorrent.exe
C:\Windows\explorer.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O3 - Toolbar: TextAloud - {F053C368-5458-45B2-9B4D-D8914BDDDBFF} - C:\PROGRA~1\TEXTAL~1\TAForIE.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ECenter] c:\dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: CCC.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) -
O16 - DPF: {D1548A26-B8F6-4E86-AE74-E7062CCC2E2A} (igLoader Content on Demand) - http://www.miniclip.com/igloader/igloader.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{F789CE44-F39D-4DB4-904A-95D6E5096A54}: NameServer =
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: OSCM Utility Service - Sprint Spectrum, L.L.C - C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8911 bytes

thank you again and i hope someone can help because i can't get to any files on my computer :sweat:

peace,
kilegoty

  • 3 Contributors
  • 2 Replies
  • 262 Views
  • 2 Years Discussion Span
  • Latest Post Latest Post by PhilliePhan

Dani AI

Generated

Short summary and practical next steps (focused on the mpegsplitter.ax fault reported in the crash dialog).

The crash report you posted points at mpegsplitter.ax — that is a third‑party DirectShow “MPEG splitter” filter (usually installed by codec packs or players such as MPC/K‑Lite). Older or buggy versions of that filter are a common cause of File Explorer crashes when Windows builds thumbnails or reads media metadata. ’s suggestion to kill HijackThis is unlikely to fix Explorer here; the error details point to the codec/filter, not HijackThis itself (thanks also to for flagging that). (zachd.com)

Quick diagnostic checklist (do these in order)

  • Open Reliability Monitor / Event Viewer to confirm the faulting module name and time of the crash (look for Windows Explorer “Stopped working” entries). If the details list mpegsplitter.ax, that confirms the filter is implicated.
  • Boot to Safe Mode and try opening the same folder. If Explorer is stable in Safe Mode, a non‑Microsoft shell extension or codec is the likely culprit. If it still crashes, include the Reliability details when seeking more help. (support.microsoft.com)

Minimum repairs to try (do these from an Administrator account; create a System Restore point first)

  • Disable non‑Microsoft shell extensions (context‑menu handlers) with NirSoft ShellExView: hide Microsoft entries, disable the non‑Microsoft ones, then restart Explorer to test. (shellfix.nirsoft.net)
  • Use Autoruns (Sysinternals) to inspect the Explorer and codecs/filters tabs and disable suspect third‑party filters or shell hooks. (learn.microsoft.com)
  • If mpegsplitter.ax is confirmed, boot to Safe Mode and unregister or move it (rename to keep a backup) before rebooting. Example commands (run in elevated Command Prompt):
    regsvr32 /u "C:\Path\To\mpegsplitter.ax"
ren "C:\Path\To\mpegsplitter.ax" mpegsplitter.ax.bak

    After removing/unregistering, uninstall any codec pack (K‑Lite/other) that installed that filter and reinstall an up‑to‑date, reputable codec pack (or omit codec packs entirely and use players with built‑in codecs). (visioforge.com)

If those steps don’t help

  • Run sfc /scannow, update the video driver, and try a Clean Boot or Repair Install per Microsoft guidance. If you need help collecting the Reliability/Event Viewer entries or safe‑mode results, include those exact error details (module path + timestamp) in your follow‑up. (support.microsoft.com)

Notes/cautions

  • Do not delete system files blindly; unregister or rename and keep a backup. Make a restore point before changes. The mpegsplitter.ax file is not inherently malicious in most cases — it’s just a codec filter that can be buggy.
Member Avatar for Batch Devil

Are you sure your not joking about this process i mean how obvious it is that this may be the cause C:\Program Files\Trend Micro\HijackThis\HijackThis.exe end the process in task manager (ctrl + shift + esc)

email address removed by jholland1964

Edited by jholland1964 because: removed email address
Member Avatar for PhilliePhan

Are you sure your not joking about this process i mean how obvious it is that this may be the cause C:\Program Files\Trend Micro\HijackThis\HijackThis.exe end the process in task manager (ctrl + shift + esc)

I would ask the same question:
Are you kidding?

If you do not know what this is (easily the most recognized executable in a Spyware forum for the last 8-9 years), you really have no business posting in such a forum.

Cheers :)
PP

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