Member Avatar for allycross

Hello all, I have just joined as was reconmmended by a friend. I have the iexplorer virus on my laptop so cannot access the internet although i am connected. Obviously I cannot therefore download any software from internet to get rid of it. Can anyone help? Am on mums computer!

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  • Latest Post Latest Post by jholland1964

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The situation described by — the laptop is “connected” but Internet Explorer will not load pages — often results from a browser hijack, a proxy or Winsock change, or a rogue process blocking outbound connections. 's idea of preparing tools on a second, clean computer is the right approach; the notes below add practical, offline steps and checks that were not covered in the first reply.

Disconnect the infected laptop from the network and remove any extra USB drives. From a known-clean PC, put trusted diagnostic tools onto removable media (only from official vendor sites). On the infected machine, boot to Safe Mode (preferably Safe Mode without Networking) and run the offline scanners to stop and remove malicious processes; if a scanner cannot run because malware is active, use a process-stopper tool first. Use an autorun/startup viewer to inspect and disable unfamiliar startup entries, but do not delete files until their purpose is identified.

Browser/network-specific checks that often fix “connected but no pages” problems: reset Internet Explorer settings and disable add-ons; check Internet Options -> Connections -> LAN Settings and ensure no proxy is set; open the hosts file at
C:\Windows\System32\drivers\etc\hosts
and remove any unexpected domain entries. Reset the network stack and flush DNS with:

netsh winsock reset
netsh int ip reset
ipconfig /flushdns

Reboot after these commands.

If offline scans and the above repairs do not restore normal behavior, run a reputable bootable rescue disk to catch hidden rootkits. Back up personal documents (not executable files), scan that backup on a clean machine before reuse, and consider a clean OS reinstall as a last resort. Preserve and save scanner logs (to removable media or a photo) — those logs greatly help responders diagnose persistent infections.

Member Avatar for jholland1964

How do you know for certain that this is what is on the computer? What happens when you try to connect to the internet? Do you get a blank page or what?

Since you seem to have another computer to use, try to do the following;
Download ATF-Cleaner to the disk along with Malwarebytes-Anti-Malware
Take the disk with these programs on it to the infected computer and run them. First the ATF-Cleaner.
Click on ATF-Cleaner to run it
-- Where it says Select Files To Delete, Check the Select All Option
-- Click Empty Selected > OK
If you are running Firefox or Opera browsers also on the computer allow it to clean out both of those also.
Next run the Malwarebytes Anti-Malware program. Of course without internet you are not going to be able to update that program but at least you will have the basic files there to hopefully be able to clean. Let it run and have it remove everything it finds.
Now since you don't have internet of course you won't be able to copy/paste the log it produces here, if you have a printer that can work on the machine then print out the log.
Then come back here and at least give us the infected files found...their names and their full location. May take awhile I know but at least it is a start.

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