Systems Error

[teresa7356]

HEY THERE

I HOPE SOMEONE CAN HELP ME. I DON'T KNOW A WHOLE LOT BUT I AM LEARNING.

MY PROBLEM:
EVERY TIME I TURN ON MY COMPUTER OR RESTART IT, I GET A SYSTEM ERROR MESSAGE AND IT ASKS ME IF I WANT TO SEND A MESSAGE TO MICRO-SOFT.

I clicked ont he button that to see to report and this is want it showed.

C:\WINDOWS\Minidump\mini112104-03.dmp

C:\DOCUME~1.\BRIAN~1BRI\LOCALS~1\Temp\WER1.tmp.dir00\sysdata.xml

We I down loaded PC docter thinking it was free (ya right free scan only). It said I had a total of 50 different problems.

What should I do?

Please help me!

[caperjack]

Try these programs to check for Spyware
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Download then unzip and run CWShredder to clean up clicking "FIX" to have it remove all it finds.

CWShredder available from these places :-

http://www.zerosrealm.com/downloads.php
http://www.aluriasoftware.com/tools/cwshredder.zip
Or this as a full download without any unzipping required
http://www.downloads.subratam.org/CWShredder.exe
http://www.spywareinfo.com/downloads/tools/CWShredder.exe

We have found that some of the CWS infections can be removed better from safe mode, rather than normal mode.
To get to safe mode use the F8 key while booting the machine. Detailed instructions from here :-
http://service1.symantec.com/SUPPORT/tsgen...001052409420406
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1. Downloaded and Install Spybot S&D, accepting the Default Settings
(Please ensure you have version 1.3 final.)
Home - The home of Spybot-S&D!: SpyBot download

2. Go to Start > Programs >Spybot – Search & Destroy and choose Spybot S&D

3. Close ALL windows except Spybot S&D

4. Click the button to ‘Search for Updates’ and download and install the Updates.

5. Next click the button ‘Check for Problems’

6. When Spybot is complete, it will be showing 'RED' (RED) entries ‘BLACK’ entries and ‘GREEN’ (GREEN) entries in the window

7. Unsure there is a check mark beside the RED (RED) entries ONLY.

8. Choose ‘Fix Selected Problems’ and allow Spybot to fix the RED (RED) entries.

9. REBOOT

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Scanning in Ad-Aware:
(please ensure you have version 6 build 6. 181)
Downloads - Support - Lavasoft#free: http://www.lavasoftusa.com/support/download/#free

The following explains how to set Ad-aware's settings to perform a "Full Scan."
And some settings that should be made prior to using the first time.

In Ad-aware click the Gear to go to the Settings area.
The following items should be on a green check, not on a red X.
Under the Scanning button:
Scan within archives

Under Memory & Registry, Check EVERYTHING

In Check Drives & Folders, make sure all of your hard drives are selected

Under the Tweak button...
Some of these may not be an available option, depending on your version of Ad-aware and your version of Windows. Do not be concerned if you cannot select a certain item.

In Scanning Engine:
Unload recognized processes during scanning

In Cleaning Engine:
XP/2000: Allow unloading explorer to unload shell extensions prior to deletion
Let Windows remove files in use at next reboot

UNCHECK Automatically try to unregister objects prior to deletion

Click Proceed to save these settings.
Now press "check for updates Now" Always check before scanning.
Click start [x] choose use default scanning options
click next and let it fix anything it finds

Reboot
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Please do this.
Download 'Hijack This!'. http://www.spywareinfo.com/~merijn/files/HijackThis.exe
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log, Ctrl-A to Select All, and copy its contents here. Most of what it lists will be harmless or even essential, don't fix anything yet.
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[teresa7356]

Thank you for the help. I did download spybot S&D and that did the trick. I really needed the info re: ad-ware
Thanks again
Teresa

[caperjack]

Thank you for the help. I did download spybot S&D and that did the trick. I really needed the info re: ad-ware
Thanks again
Teresa

Your welcome.