Help with Viruses

Question

harlan07 0 Newbie Poster

15 Years Ago

Hi, I just registered to the site and I'm hoping some kind person can help me with a virus issue.

I have just learned the hard way why I should keep my antivirus software up to date. I had Norton, but let it fall behidn on the updates, now I apparently have some kind of virus.

WHen i use internet explorer, it often redirects the browswer, etc. Sometimes my system gets very slow.

Should I download one of the tools I see mentioned here and post a log?

windows-virus

3 Contributors
12 Replies
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Latest Post 15 Years Ago Latest Post by jholland1964

All 12 Replies

jholland1964 650 Posting Expert

15 Years Ago

Turn off that Norton program. You should only have one running on the system at a time.
You need to download Malwarebytes program and follow the directions given in the sticky in order to install, update and run it.
Then reboot the computer.
Then download HiJackThis and run a full system scan and save the log. Post back here with both logs.

jholland1964 650 Posting Expert

15 Years Ago

Update and re-run that Malwarebytes' program and have it fix everything found. Reboot the computer and then run a new HJT scan. Post back with both logs.

cakka 0 Junior Poster in Training

15 Years Ago

The simple ways is Restart Your computer and go to Safe Mode, Scan your PC from there. But if that is still failure .

You must Format your Disk and then Install the other Antivirus, and go to scan with Safe Mode. Do cleaning on the Safe Mode.

Nice :)

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harlan07 0 Newbie Poster · Answer 1 · 2008-09-17T08:05:19+00:00

oh, i forgot to mention that the virus is keeping me from updating my norton software (won't let me view the site), so I downloaded AVAST which removed some infected files but the rest it says are read only and that it can't move them.

harlan07 0 Newbie Poster · Answer 2 · 2008-09-18T05:35:08+00:00

Thank you for responding to my problems.

I tried uninstalling Norton, but the windows uninstaller errored out, so I have it disabled. Here are the log outputs.

Malwarebytes' Anti-Malware 1.28
Database version: 1163
Windows 5.1.2600 Service Pack 3

9/17/2008 6:26:44 PM
mbam-log-2008-09-17 (18-26-38).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 132893
Time elapsed: 36 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 19
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 19

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWay) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\inetchk (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_id (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_options (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_server1 (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_reserv (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_forms (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_certs (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_options (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_ss (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pstorage (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_command (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_file (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_idproject (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pauseopt (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pausecert (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_deletecookie (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_deletesol (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_patch (Backdoor.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_control_crc (Backdoor.Agent) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Malware.Trace) -> Data: c:\windows\system32\ -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Malware.Trace) -> Data: system32\ -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\David & Lindy\My Documents\software\AROTrial.exe (Rogue.Advanced.Registry.Optimizer) -> No action taken.
C:\Program Files\Uninstall Ask Toolbar.dll (Adware.AskSBAR) -> No action taken.
C:\Program Files\Advanced Registry Optimizer\ARO.exe (Rogue.Advanced.Registry.Optimizer) -> No action taken.
C:\Program Files\Advanced Registry Optimizer\AROSS.dll (Rogue.Advanced.Registry.Optimizer) -> No action taken.
C:\Program Files\Advanced Registry Optimizer\AROTutorial.exe (Rogue.Advanced.Registry.Optimizer) -> No action taken.
C:\Program Files\Advanced Registry Optimizer\CheckForV4.dll (Rogue.Advanced.Registry.Optimizer) -> No action taken.
C:\Program Files\Advanced Registry Optimizer\CleanSchedule.exe (Rogue.Advanced.Registry.Optimizer) -> No action taken.
C:\WINDOWS\SYSTEM32\ (Malware.Trace) -> No action taken.
C:\WINDOWS\SYSTEM32\casino1.ico (Malware.Trace) -> No action taken.
C:\WINDOWS\SYSTEM32\casino2.ico (Malware.Trace) -> No action taken.
C:\WINDOWS\SYSTEM32\casino3.ico (Malware.Trace) -> No action taken.
C:\WINDOWS\SYSTEM32\tdssadw.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\SYSTEM32\tdssl.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\SYSTEM32\tdssmain.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\SYSTEM32\tdssinit.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\SYSTEM32\tdsslog.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\SYSTEM32\tdssservers.dat (Trojan.Agent) -> No action taken.
C:\WINDOWS\SYSTEM32\DRIVERS\tdssserv.sys (Trojan.Agent) -> No action taken.
C:\WINDOWS\SYSTEM32\DRIVERS\svchost.exe (Heuristics.Reserved.Word.Exploit) -> No action taken.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:32:46 PM, on 9/17/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\Program Files\Common Files\AOL\1182012743\ee\AOLSoftware.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueletterbible.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UpdReg] "C:\WINDOWS\UpdReg.EXE"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [P17Helper] "C:\WINDOWS\system32\RUNDLL32.EXE" P17.dll,P17Helper
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe"
O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1182012743\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] "C:\WINDOWS\system32\dla\tfswctrl.exe"
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [AOLDialer] "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [AROReminder] C:\Program Files\Advanced Registry Optimizer\ARO.exe -rem
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40641.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkId=39204&clcid=0x409
O16 - DPF: {2D752DD2-5BDD-4ADA-900A-F916E5B13BA6} (CompositeView Control) - http://www.harrisoncounty-ms.gov/pro/landrecords/Client/IrcViewer.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://www.tscmaps.com/shared/viewer/mgaxctrl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab35645.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://livenj04.rightnowtech.com/7503-b146h/rnl/java/RntX.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (ZPA_Backgammon Object) - http://zone.msn.com/bingame/zpagames/ZPA_Backgammon.cab40641.cab
O21 - SSODL: vRtppEbs - {BC4A87DD-16E0-2D77-AAB1-2D4AA7BB46C0} - C:\WINDOWS\system32\fh.dll (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O24 - Desktop Component 0: (no name) - http://imgsrc.hubblesite.org/hu/db/1992/17/images/a/formats/web.jpg
O24 - Desktop Component 1: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\pics folder\P4020023.JPG
O24 - Desktop Component 2: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\pics folder\david with bass closeup.jpg
O24 - Desktop Component 3: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P1010069.JPG
O24 - Desktop Component 4: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P4150049.JPG
O24 - Desktop Component 5: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P4150044.JPG
O24 - Desktop Component 6: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P1030004.JPG
O24 - Desktop Component 7: (no name) - http://images.thisislondon.co.uk/v2/showbiz/jacksonREX131005_280x450.jpg
O24 - Desktop Component 8: (no name) - C:\Documents and Settings\David & Lindy\Desktop\joke.bmp

--
End of file - 15169 bytes

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 3 · 2008-09-18T08:59:58+00:00

The simple ways is Restart Your computer and go to Safe Mode, Scan your PC from there. But if that is still failure .
You must Format your Disk and then Install the other Antivirus, and go to scan with Safe Mode. Do cleaning on the Safe Mode.
Nice :)

Re-format is the last way to go here. Take a look at other threads with similar situations in recent weeks, you won't find reformat given as the solution on any that I can recall. That would be the very last option. MBA-M has found many infections all ready so it is obvious we are taking the best steps at this point and have made some progress. Let's give the poster the chance to at least attempt to get things clean by re-running MBA-M and having it fix what it has found, then run a new HJT and post both logs here before we advise a re-format

cakka 0 Junior Poster in Training · Answer 4 · 2008-09-18T09:08:37+00:00

@jholland1964
Nice trick , i will try it if getting the same problem. Thanks to share :)

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 5 · 2008-09-18T09:11:37+00:00

Looking at your HJT log I still see two antivirus programs running. Norton and Avast.
Do you really want to remove Norton? If so, are you going to want to reinstall it? If you do want to reinstall it do you have your disks and all the information needed...license, renewal date, etc.? If you DO want to keep Norton, then Uninstall Avast. If you KNOW FOR CERTAIN that you want to get rid of Norton then I need to know what version you are running, there ARE tools available to remove it directly from Norton, but I need information on the program.
Key right now is go with only ONE antivirus running and Norton is not disabled or uninstalled.

harlan07 0 Newbie Poster · Answer 6 · 2008-09-18T09:45:07+00:00

I updated MalwareBytes' and reran the scanner, and chose the remove function afterwards.

By the way, I think the first MalwareBytes' log I posted was a capture of the run before I hit the "remove" button.......here is the log from my first run that I found saved in the program's folder....instead of saying "no action taken" it is showing what it deleted and quarrentined on that first run. I think the first log I posted was from when I did a "save as" of the log before it hit remove. Sorry if that was confusing.

Posted below it is another run, with the updated version 1166. It found alot less than the first scan.

I noticed my web broswer is working better. I went ahead and unintalled AVAST, I'll keep Norton on there. And after this is over, I am going to religiously update it. I have learned my lesson.

Malwarebytes' Anti-Malware 1.28
Database version: 1163
Windows 5.1.2600 Service Pack 3

9/17/2008 6:26:53 PM
mbam-log-2008-09-17 (18-26-53).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 132893
Time elapsed: 36 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 19
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 19

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWay) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\inetchk (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_id (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_options (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_server1 (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_reserv (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_forms (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_certs (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_options (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_ss (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pstorage (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_command (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_file (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_idproject (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pauseopt (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pausecert (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_deletecookie (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_deletesol (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_patch (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_control_crc (Backdoor.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Malware.Trace) -> Data: c:\windows\system32\ -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Malware.Trace) -> Data: system32\ -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\David & Lindy\My Documents\software\AROTrial.exe (Rogue.Advanced.Registry.Optimizer) -> Quarantined and deleted successfully.
C:\Program Files\Uninstall Ask Toolbar.dll (Adware.AskSBAR) -> Quarantined and deleted successfully.
C:\Program Files\Advanced Registry Optimizer\ARO.exe (Rogue.Advanced.Registry.Optimizer) -> Quarantined and deleted successfully.
C:\Program Files\Advanced Registry Optimizer\AROSS.dll (Rogue.Advanced.Registry.Optimizer) -> Quarantined and deleted successfully.
C:\Program Files\Advanced Registry Optimizer\AROTutorial.exe (Rogue.Advanced.Registry.Optimizer) -> Quarantined and deleted successfully.
C:\Program Files\Advanced Registry Optimizer\CheckForV4.dll (Rogue.Advanced.Registry.Optimizer) -> Quarantined and deleted successfully.
C:\Program Files\Advanced Registry Optimizer\CleanSchedule.exe (Rogue.Advanced.Registry.Optimizer) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\ (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\casino1.ico (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\casino2.ico (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\casino3.ico (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\tdssadw.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\tdssl.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\tdssmain.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\tdssinit.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\tdsslog.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\tdssservers.dat (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\DRIVERS\tdssserv.sys (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\DRIVERS\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

Here is the second run.......

Malwarebytes' Anti-Malware 1.28
Database version: 1166
Windows 5.1.2600 Service Pack 3

9/17/2008 10:16:28 PM
mbam-log-2008-09-17 (22-16-28).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 126018
Time elapsed: 1 hour(s), 6 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\tdsspopup.dll (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\tdsspopup1.url (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\tdsspopup2.url (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\tdsspopup3.url (Malware.Trace) -> Quarantined and deleted successfully.

And finally, the HJT log from a few minutes ago....

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:39:48 PM, on 9/17/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\Program Files\Common Files\AOL\1182012743\ee\AOLSoftware.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre1.5.0_11\bin\jucheck.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueletterbible.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UpdReg] "C:\WINDOWS\UpdReg.EXE"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [P17Helper] "C:\WINDOWS\system32\RUNDLL32.EXE" P17.dll,P17Helper
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe"
O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1182012743\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] "C:\WINDOWS\system32\dla\tfswctrl.exe"
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [AOLDialer] "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [AROReminder] C:\Program Files\Advanced Registry Optimizer\ARO.exe -rem
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40641.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkId=39204&clcid=0x409
O16 - DPF: {2D752DD2-5BDD-4ADA-900A-F916E5B13BA6} (CompositeView Control) - http://www.harrisoncounty-ms.gov/pro/landrecords/Client/IrcViewer.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://www.tscmaps.com/shared/viewer/mgaxctrl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab35645.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://livenj04.rightnowtech.com/7503-b146h/rnl/java/RntX.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (ZPA_Backgammon Object) - http://zone.msn.com/bingame/zpagames/ZPA_Backgammon.cab40641.cab
O21 - SSODL: vRtppEbs - {BC4A87DD-16E0-2D77-AAB1-2D4AA7BB46C0} - C:\WINDOWS\system32\fh.dll (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O24 - Desktop Component 0: (no name) - http://imgsrc.hubblesite.org/hu/db/1992/17/images/a/formats/web.jpg
O24 - Desktop Component 1: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\pics folder\P4020023.JPG
O24 - Desktop Component 2: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\pics folder\david with bass closeup.jpg
O24 - Desktop Component 3: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P1010069.JPG
O24 - Desktop Component 4: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P4150049.JPG
O24 - Desktop Component 5: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P4150044.JPG
O24 - Desktop Component 6: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P1030004.JPG
O24 - Desktop Component 7: (no name) - http://images.thisislondon.co.uk/v2/showbiz/jacksonREX131005_280x450.jpg
O24 - Desktop Component 8: (no name) - C:\Documents and Settings\David & Lindy\Desktop\joke.bmp

--
End of file - 14476 bytes

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 7 · 2008-09-18T10:27:27+00:00

Two anti-virus programs still running, you absolutely MUST get rid of one of them. Do you want to keep the Norton or the Avast?
We aren't going to be able to go much farther until you make the decision.
Judy

harlan07 0 Newbie Poster · Answer 8 · 2008-09-19T05:15:10+00:00

I decided to go ahead and get rid of avast. At first I was going to get rid of Norton because avast seemed easier to use, but the uninstaller for norton wasn't working - figured it was easier to just get rid of avast.

So it is off now, and I don't see anymore traces of it on my system.

Here is the hijack this log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:13:45 PM, on 9/18/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\Program Files\Common Files\AOL\1182012743\ee\AOLSoftware.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Java\jre1.5.0_11\bin\jucheck.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueletterbible.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UpdReg] "C:\WINDOWS\UpdReg.EXE"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [P17Helper] "C:\WINDOWS\system32\RUNDLL32.EXE" P17.dll,P17Helper
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe"
O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1182012743\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] "C:\WINDOWS\system32\dla\tfswctrl.exe"
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [AOLDialer] "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [AROReminder] C:\Program Files\Advanced Registry Optimizer\ARO.exe -rem
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40641.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkId=39204&clcid=0x409
O16 - DPF: {2D752DD2-5BDD-4ADA-900A-F916E5B13BA6} (CompositeView Control) - http://www.harrisoncounty-ms.gov/pro/landrecords/Client/IrcViewer.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://www.tscmaps.com/shared/viewer/mgaxctrl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab35645.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://livenj04.rightnowtech.com/7503-b146h/rnl/java/RntX.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (ZPA_Backgammon Object) - http://zone.msn.com/bingame/zpagames/ZPA_Backgammon.cab40641.cab
O21 - SSODL: vRtppEbs - {BC4A87DD-16E0-2D77-AAB1-2D4AA7BB46C0} - C:\WINDOWS\system32\fh.dll (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O24 - Desktop Component 0: (no name) - http://imgsrc.hubblesite.org/hu/db/1992/17/images/a/formats/web.jpg
O24 - Desktop Component 1: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\pics folder\P4020023.JPG
O24 - Desktop Component 2: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\pics folder\david with bass closeup.jpg
O24 - Desktop Component 3: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P1010069.JPG
O24 - Desktop Component 4: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P4150049.JPG
O24 - Desktop Component 5: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P4150044.JPG
O24 - Desktop Component 6: (no name) - C:\Documents and Settings\David & Lindy\My Documents\My Pictures\P1030004.JPG
O24 - Desktop Component 7: (no name) - http://images.thisislondon.co.uk/v2/showbiz/jacksonREX131005_280x450.jpg
O24 - Desktop Component 8: (no name) - C:\Documents and Settings\David & Lindy\Desktop\joke.bmp

--
End of file - 14315 bytes

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 9 · 2008-09-19T11:47:47+00:00

This log looks much better. Your Java program is WAY out of date and needs to be updated.

Go HERE and download the Offline Install file. Save it to the desktop. Then close the browser and go to Add/Remove and Uninstall ALL past versions of Java listed there. This may require a reboot.
Once all old versions are uninstalled then click on the file you downloaded to the desktop and install the new version. Once it is installed then go back to the link above and on the right side of that page you will see Verify Now. Click there to verify the install was successful

Judy

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