Member Avatar for joelanderson

Hi people. This is weird. Any page on the internet works for me except for www.hotmail.com. It seems as though it loads up, but then just appears blank. The only way Ican get to my hotmail is if I go to and log in through there. Although when I do that, IE goes blank again, so I type in again and then the msn page loads up with me already signed in, then when Iclick the hotmail link, my hotmail works. I hope that makes sense. I know this is not a serious problem at all, but I'd be very grateful if anyone knew what is causing it and how to fix it. Thanks very much everyone, I appreciate your time.

I dunno much at all about HJT, but everyone else seems to paste its log, so here is mine. Cheers.

Logfile of HijackThis v1.98.2
Scan saved at 6:06:21 PM, on 12/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Admilli Service\AdmilliServ.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Admilli Service\AdmilliKeep.exe
C:\temp\salm.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\SahAgent.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Documents and Settings\Joel\Desktop\New Folder\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com.au/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.search.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.google.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Search Relevancy - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} - C:\PROGRA~1\SEARCH~1\SEARCH~2.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Admilli Service] C:\Program Files\Admilli Service\AdmilliServ.exe
O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
O4 - HKLM\..\Run: [hufmb] C:\WINDOWS\hufmb.exe
O4 - HKLM\..\Run: [SAHAgent] C:\WINDOWS\System32\SahAgent.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\ied_s7.cab
O16 - DPF: {11111111-1111-1111-1111-111191113457} - file://c:\ied_s7.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} -
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{167ED1E1-E76D-4B71-ABCE-C9AFB3D148D9}: NameServer =
O17 - HKLM\System\CS1\Services\Tcpip\..\{167ED1E1-E76D-4B71-ABCE-C9AFB3D148D9}: NameServer =

  • 2 Contributors
  • 3 Replies
  • 375 Views
  • 2 Days Discussion Span
  • Latest Post Latest Post by dlh6213

Dani AI

Generated

Good troubleshooting so far from and . Because the Hotmail sign‑in page appears and then goes blank only after authentication, the fault is most often browser‑side (an add‑on/BHO, per‑user IE state) or a network hook (proxy/DNS/LSP) that only interferes once the session changes. The steps below concentrate on isolating those causes without repeating the system cleanup already done.

Try this focused checklist:

  • Start Internet Explorer with add‑ons disabled: run iexplore.exe -extoff. If the mailbox signs in normally here, an add‑on or BHO is the likely culprit.
  • Verify IE's LAN/proxy settings (Internet Options -> Connections -> LAN settings) to ensure no unexpected proxy is present.
  • Reset Internet Explorer to defaults (Internet Options -> Advanced -> Reset) to remove custom security/ActiveX/script settings that can break authenticated pages.
  • Clear the network cache and, where supported, reset the network stack: run ipconfig /flushdns and, if available on the system, netsh winsock reset then reboot. (Older XP installs may not have the winsock reset command.)
  • Test with a fresh Windows user profile or another clean machine to separate a per‑user problem from a system‑wide one.
  • Inspect the hosts file at C:\Windows\System32\drivers\etc\hosts for any entries redirecting mail domains, and temporarily suspend any web‑filter/web‑shield features in security software for a quick test (re‑enable them immediately afterward).

Interpretation guidance: successful login in "no add‑ons" mode points to a BHO/toolbar — disable non‑Microsoft helpers and re‑enable one at a time. Success with a fresh profile points to corrupted per‑user settings; export bookmarks/favorites and rebuild the profile. Network fixes (DNS/winsock) point to ISP/DNS or LSP interference — consider switching to a trusted DNS and reinstalling network drivers.

Caution: create a System Restore point before major changes and re‑enable security software after testing. If the blank page persists despite these checks, the next step is a targeted process/add‑on listing for deeper inspection.

Recommended Answers

All 3 Replies

Member Avatar for dlh6213

Reboot into Safe Mode (you can get to the Safe Mode boot option by hitting the F8 key as your computer is starting up)

Open Windows Explorer, and in the Folder Options, Tools, View, select "show hidden files and folders," and uncheck "Hide protected operating system files."

For every user account listed under C:\Documents and Settings, delete the entire contents of these folders:

1. Local Settings\Temp
2. Cookies
3. History
4. Local Settings\Temporary Internet Files\Content.IE5

Delete the entire contents of your
C:\Windows\Temp folder
C:\Temp folder

(If you get any messages concerning the deletion of system files such as desktop.ini or index.dat, just choose to delete those files; they'll automatically be regenerated by Windows if they're needed.

Empty your Recycle Bin, and then reboot normally.

Download Killbox from here:

and put it on your desktop. Open Killbox and select the option Delete on Reboot.

One at a time, copy & paste the full path of these files into Killbox's topmost box.
C:\Program Files\Admilli Service\AdmilliKeep.exe
C:\Program Files\Admilli Service\AdmilliServ.exe

With the full path to the file name in the topmost textbox, click the Red X, for the confirmation message that will appear, you will need to click Yes; A second message will ask to Reboot now? Click No after the first entry (since you are not finished yet), and after the last one, click Yes and let the system reboot.

Whenever you scan with HJT, be sure all browser windows are closed. Now, close all browser windows, scan with HJT, and have it fix the following entries:

R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [Admilli Service] C:\Program Files\Admilli Service\AdmilliServ.exe
(May no longer be in the log)
O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
(May no longer be in the log, more info here: )
O4 - HKLM\..\Run: [hufmb] C:\WINDOWS\hufmb.exe
(Have HJT fix this unless you know what it's for)
O4 - HKLM\..\Run: [SAHAgent] C:\WINDOWS\System32\SahAgent.exe
(More info here: http://www.liutilities.com/products/wintaskspro/processlibrary/sahagent/)
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\ied_s7.cab
O16 - DPF: {11111111-1111-1111-1111-111191113457} - file://c:\ied_s7.cab
(Adult Content Dialer)
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} -
(Blazefind Windupdates Adware)

Unless your ISP is this company, , have HJT fix both O17 entries

Reboot into Safe Mode again
Go to
C:\Program Files and delete the Admilli Service folder, if found
c:\temp and delete salm.exe, if found
C:\WINDOWS\hufmb.exe, if found
C:\WINDOWS\System32 and delete SahAgent.exe, if found

Reboot normally, close all browser windows, scan with HJT, and post a new log please.

Member Avatar for joelanderson

Hi dlh, thanks heaps for your help, I appreciate it. In between you replying to my query and me following your instructions, I uninstalled Admilli and a bunch of other questionable looking things through control panel > add/remove programs. That appeared to work properly. I did everything else exactly as you said though. Now when I go to www.hotmail.com, the sign in page loads up, although when I sign in, the page goes blank again and I have to go through the whole process, which I originally described. Any other ideas would be really appreciated because I clearly don't have a clue what is happening. Hear is the new HJT post. Thanks.


Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\devldr32.exe
C:\Documents and Settings\Joel\Desktop\New Folder\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

Member Avatar for dlh6213

I don't see anything in your log, though it wouldn't be the first time I overlooked something :).

I'm not sure about your hotmail problem, but you can take a look at the last post in this thread to see if it will help:
http://www.daniweb.com/techtalkforums/showthread.php?t=16011&page=2

You could also try Firefox or Opera browsers.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.