Member Avatar for praveen_dusari

hi all,
i have stuck repairing my computer kaspersky anti virus is not running and task manager is disabled and i am unable to download any other anti virus, IE browser is not opening, uanble to scan online virus scanner also so, i cannot post any log files,any one please help me

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  • Latest Post Latest Post by crunchie

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The symptoms reported by — antivirus refusing to run, Task Manager disabled and the browser/online scanners blocked — are typical of a system-level infection that hides itself and disables administrative tools. ’s suggestion to inspect drivers points in the right direction: infections that install as kernel drivers often persist while Windows is running. Immediate containment should be to isolate the machine from the network and avoid using saved credentials.

The highest-success next step is an offline rescue scan created on a known-clean computer. On a clean PC, download a reputable rescue ISO, write it to a USB (Rufus or similar), boot the infected machine from that USB (change BIOS/UEFI boot order) and run a full offline scan and cleanup. Rescue environments run outside the infected OS and can detect kernel/rootkit components that in‑OS AV often misses. Reboot and re-check behavior after the scan finishes.

If Task Manager or other tools remain disabled, restore them from Safe Mode or the rescue environment. A registry merge can restore Task Manager for the current user; for example:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableTaskMgr"=dword:00000000

Back up the registry before applying changes. Use Autoruns (Sysinternals) from a clean environment to export and review startup drivers and services; look for unsigned or unfamiliar entries and remove only clearly malicious items. Run sfc /scannow and System Restore (rstrui.exe) if restore points are available.

If offline removal does not produce a stable, clean system, preserve personal files (copy only non-executable data using a live Linux USB), then wipe and reinstall Windows. After cleanup or reinstall, change all passwords and enable two-factor authentication. For particularly stealthy rootkits or evidence of credential compromise, consider a forensic specialist.

Member Avatar for crunchie

Open Device Manager and on the VIEW Tab, select the Show hidden
devices option.
Go down to non plug and play drivers and see if there is one called
TDSSserv and disable it.

Reboot if found and try again to do a logfile.

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