Good afternoon all.
I recently noticed that Firefox was experiencing some problems when attempting to connect to a website. The error message that I got informed me that it was a problem with the proxy settings. I investigated and couldn't find the problem myself so just to be sure I ran a scan using Spyware Terminator. Bingo. I was informed that I had two viruses - the first was easily removed by the system, but the second "Snapkey" is proving to be somewhat more difficult.
So far, in my attempts to rid myself of this (what I know know to be) keylogger, I've placed my machine under several different scans - if Snapkey is found by Spyware Terminator I attempt to remove it, only to be told that it could not be removed successfully - and that I should place my machine in Safe Mode and try again.
So of course, I've placed my machine in Safe Mode and attempted to do a similar thing. When in Safe Mode, Spyware Terminator tends to find more Snapkey related files - again, I remove them, all appears to be fine until I log on and am unable to view any internet sites without being redirected to Myspace or some kind of travel website. Also whilst in safe mode I found one of the sysdll.exe files using the search feature and removed it, but again the problem still remains.
It has also disabled my ability to open Task Manager - despite being the administrator on the system (so I can't close any processes even if I wanted to) and since the internet has been altered I cannot access any removal programs.
Does anyone have any idea as to what I should do next? I've exhausted most of my options and the internet seems to be lacking any guidelines after the steps I've already taken. Any help at all (apart from: download this program - because I can't...) would be very much appreciated.
Please go easy - I'm somewhat new to virus removal and this has certainly been a steep learning curve for me!
Thank you all.