windows live 2009 error message 'send error'

[spade]

everytime i log onto windows live messenger it logs me on fine, but as soon as someone opens a window and starts a conversation or i start a conversation everything freezes and a error message comes up saying 'send error message' here's my HJT log....

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:07:, on 21/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Citrix\GoToMyPC\g2svc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Citrix\GoToMyPC\g2comm.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Citrix\GoToMyPC\g2pre.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Citrix\GoToMyPC\g2tray.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
E:\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Kiwee Toolbar\2.9.201\kwtbaim.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Secunia\PSI\psi.exe
C:\Program Files\Zone Labs\ZoneAlarm\MailFrontier\mantispm.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.getranet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: QXK Olive - {4EE62603-9BB7-462B-8A8D-E9F4BF11BE49} - C:\WINDOWS\boqnrwdmvdr.dll (file missing)
O2 - BHO: Click-to-Call BHO - {5C255C8A-E604-49b4-9D64-90988571CECB} - C:\Program Files\Windows Live\Messenger\wlchtc.dll
O2 - BHO: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files\Kiwee Toolbar\2.9.201\KiweeIEToolbar.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - E:\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: e404 helper - {A3D76B96-30B9-4DCC-9B3D-D12E31280D29} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Web Application - {81705D67-3F73-4983-859B-97D0922E5ABE} - (no file)
O3 - Toolbar: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files\Kiwee Toolbar\2.9.201\KiweeIEToolbar.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [UserPostInstall] C:\WINDOWS\system32\MIScrosoft\UserPost2K.exe
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [GoToMyPC] C:\Program Files\Citrix\GoToMyPC\g2svc.exe -logon
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
O4 - HKLM\..\Run: [H2O] C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "E:\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [KiweeHook] "C:\Program Files\Kiwee Toolbar\2.9.201\kwtbaim.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PackageAware] "C:\Documents and Settings\Administrator\Local Settings\Application Data\PackageAware\mpa.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe
O4 - Startup: Secunia PSI.lnk = C:\Program Files\Secunia\PSI\psi.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.getranet.com
O15 - Trusted Zone: *.getranet.com
O15 - Trusted Zone: *.getronics.com
O15 - Trusted Zone: *.livemeeting.com
O15 - Trusted Zone: *.placeware.com
O15 - Trusted Zone: *.skillport.com
O15 - Trusted Zone: *.skillsoft.com
O15 - Trusted Zone: *.getranet.com (HKLM)
O15 - Trusted Zone: *.getronics.com (HKLM)
O15 - Trusted Zone: *.livemeeting.com (HKLM)
O15 - Trusted Zone: *.placeware.com (HKLM)
O15 - Trusted Zone: *.skillport.com (HKLM)
O15 - Trusted Zone: *.skillsoft.com (HKLM)
O15 - ESC Trusted Zone: *.getranet.com (HKLM)
O15 - ESC Trusted Zone: *.getronics.com (HKLM)
O15 - ESC Trusted Zone: *.livemeeting.com (HKLM)
O15 - ESC Trusted Zone: *.placeware.com (HKLM)
O15 - ESC Trusted Zone: *.skillport.com (HKLM)
O15 - ESC Trusted Zone: *.skillsoft.com (HKLM)
O16 - DPF: CabBuilder - http://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
O16 - DPF: {17997CD5-7874-42C0-938B-A9771A856B38} (Gif89 MPG4TW Class) - http://192.168.2.30/xplugmpg4tw.cab
O16 - DPF: {4A3CBDDD-C4DC-4C38-B44F-704DAEF628AE} (PjAdoInfo3 Class) - http://epmdev.getranet.com/be/objects/pjclient.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1153914328158
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1157190405192
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {AF9A1421-E128-4D5F-A37E-039F305867B9} (Pj11enuC Class) - http://epmdev.getranet.com/be/objects/1033/pjcintl.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - E:\Office12\GrooveSystemServices.dll
O22 - SharedTaskScheduler: djuka - {ee9f7cf5-cd49-4cd8-8ba6-1514e7a5c22c} - (no file)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AG Windows Service (AGWinService) - Unknown owner - C:\Program Files\AGI\common\win32\PythonService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: GoToMyPC - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToMyPC\g2svc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: MSSQL$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlservr.exe (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SQLAgent$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlagent.EXE (file missing)
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 13747 bytes

[crunchie]

Hi and welcome to the Daniweb forums :).

==========

Can you please do the following.

===============

Scan with HijackThis and then place a check next to all the following, if present:

R3 - Default URLSearchHook is missing

O2 - BHO: QXK Olive - {4EE62603-9BB7-462B-8A8D-E9F4BF11BE49} - C:\WINDOWS\boqnrwdmvdr.dll (file missing)
O2 - BHO: e404 helper - {A3D76B96-30B9-4DCC-9B3D-D12E31280D29} - (no file)

O3 - Toolbar: Web Application - {81705D67-3F73-4983-859B-97D0922E5ABE} - (no file)

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
...(Unless you've set these with an anti-spyware program like SpyBot's Immunize feature, have HiJackThis fix this.)

O22 - SharedTaskScheduler: djuka - {ee9f7cf5-cd49-4cd8-8ba6-1514e7a5c22c} - (no file)

Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".

===============

Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Download the update from here if you have problems.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Make sure that you restart the computer.

Post new HJT log.

[spade]

thank you for the help, i have followed your instructions and here is my log:

Malwarebytes' Anti-Malware 1.38
Database version: 2322
Windows 5.1.2600 Service Pack 3

22/06/2009 20:28:41
mbam-log-2009-06-22 (20-28-41).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 233829
Time elapsed: 3 hour(s), 15 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 3
Registry Data Items Infected: 3
Folders Infected: 3
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{81705d67-3f73-4983-859b-97d0922e5abe} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{81705d67-3f73-4983-859b-97d0922e5abe} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a3d76b96-30b9-4dcc-9b3d-d12e31280d29} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Internet Service (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Web Application (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\atfxqogp.bnmt (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\atfxqogp.toolbar.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{81705d67-3f73-4983-859b-97d0922e5abe} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{9034a523-d068-4be8-a284-9df278be776e} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoToolbarCustomize (Hijack.Explorer) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispCPL (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Sotfone (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\BulletProofSoft.com (Rogue.BulletproofSpyware) -> Quarantined and deleted successfully.
c:\program files\bulletproofsoft.com\Youtube Google Video Grabber (Rogue.BulletproofSpyware) -> Quarantined and deleted successfully.

Files Infected:
c:\program files\bulletproofsoft.com\youtube google video grabber\Clip.exe (Rogue.BulletProofSpyware) -> Quarantined and deleted successfully.
c:\program files\bulletproofsoft.com\youtube google video grabber\YG VideoGrabber.exe (Rogue.BulletProofSpyware) -> Quarantined and deleted successfully.
c:\program files\bulletproofsoft.com\youtube google video grabber\Help.chm (Rogue.BulletproofSpyware) -> Quarantined and deleted successfully.
c:\program files\bulletproofsoft.com\youtube google video grabber\Main.swf (Rogue.BulletproofSpyware) -> Quarantined and deleted successfully.
c:\program files\bulletproofsoft.com\youtube google video grabber\Parse.wvi (Rogue.BulletproofSpyware) -> Quarantined and deleted successfully.
c:\program files\bulletproofsoft.com\youtube google video grabber\unins000.dat (Rogue.BulletproofSpyware) -> Quarantined and deleted successfully.
c:\program files\bulletproofsoft.com\youtube google video grabber\unins000.exe (Rogue.BulletproofSpyware) -> Quarantined and deleted successfully.
c:\documents and settings\administrator\favorites\Online Security Test.url (Rogue.Link) -> Quarantined and deleted successfully.
c:\documents and settings\administrator\favorites\Error Cleaner.url (Rogue.Link) -> Quarantined and deleted successfully.
c:\documents and settings\administrator\favorites\Privacy Protector.url (Rogue.Link) -> Quarantined and deleted successfully.
c:\documents and settings\administrator\favorites\Spyware&Malware Protection.url (Rogue.Link) -> Quarantined and deleted successfully.

[crunchie]

thank you for the help, i have followed your instructions and here is my log:

Actually, you haven't.

Post new HJT log.

[spade]

Actually, you haven't.

sorry i missed that bit out, here's my new HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:02:, on 23/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AGI\common\win32\PythonService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Citrix\GoToMyPC\g2svc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Citrix\GoToMyPC\g2comm.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Citrix\GoToMyPC\g2pre.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Citrix\GoToMyPC\g2tray.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
E:\Office12\GrooveMonitor.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Kiwee Toolbar\2.9.201\kwtbaim.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Secunia\PSI\psi.exe
C:\Program Files\Zone Labs\ZoneAlarm\MailFrontier\mantispm.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Perfect Uninstaller\PU.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.getranet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files\Kiwee Toolbar\2.9.201\KiweeIEToolbar.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - E:\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files\Kiwee Toolbar\2.9.201\KiweeIEToolbar.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [UserPostInstall] C:\WINDOWS\system32\MIScrosoft\UserPost2K.exe
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [GoToMyPC] C:\Program Files\Citrix\GoToMyPC\g2svc.exe -logon
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
O4 - HKLM\..\Run: [H2O] C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "E:\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [KiweeHook] "C:\Program Files\Kiwee Toolbar\2.9.201\kwtbaim.exe"
O4 - HKLM\..\RunOnce: [MessengerPlusLiveUninstall] "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MsgPlusUninstall.exe" /Cleanup
O4 - HKLM\..\RunOnce: [srePostpone] rundll32.exe c:\windows\system32\zonelabs\srescan.dll,DoSpecialAction
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PackageAware] "C:\Documents and Settings\Administrator\Local Settings\Application Data\PackageAware\mpa.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe
O4 - Startup: Secunia PSI.lnk = C:\Program Files\Secunia\PSI\psi.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.getranet.com
O15 - Trusted Zone: *.getranet.com
O15 - Trusted Zone: *.getronics.com
O15 - Trusted Zone: *.livemeeting.com
O15 - Trusted Zone: *.placeware.com
O15 - Trusted Zone: *.skillport.com
O15 - Trusted Zone: *.skillsoft.com
O15 - Trusted Zone: *.getranet.com (HKLM)
O15 - Trusted Zone: *.getronics.com (HKLM)
O15 - Trusted Zone: *.livemeeting.com (HKLM)
O15 - Trusted Zone: *.placeware.com (HKLM)
O15 - Trusted Zone: *.skillport.com (HKLM)
O15 - Trusted Zone: *.skillsoft.com (HKLM)
O15 - ESC Trusted Zone: *.getranet.com (HKLM)
O15 - ESC Trusted Zone: *.getronics.com (HKLM)
O15 - ESC Trusted Zone: *.livemeeting.com (HKLM)
O15 - ESC Trusted Zone: *.placeware.com (HKLM)
O15 - ESC Trusted Zone: *.skillport.com (HKLM)
O15 - ESC Trusted Zone: *.skillsoft.com (HKLM)
O16 - DPF: CabBuilder - http://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
O16 - DPF: {17997CD5-7874-42C0-938B-A9771A856B38} (Gif89 MPG4TW Class) - http://192.168.2.30/xplugmpg4tw.cab
O16 - DPF: {4A3CBDDD-C4DC-4C38-B44F-704DAEF628AE} (PjAdoInfo3 Class) - http://epmdev.getranet.com/be/objects/pjclient.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1153914328158
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1157190405192
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {AF9A1421-E128-4D5F-A37E-039F305867B9} (Pj11enuC Class) - http://epmdev.getranet.com/be/objects/1033/pjcintl.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - E:\Office12\GrooveSystemServices.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AG Windows Service (AGWinService) - Unknown owner - C:\Program Files\AGI\common\win32\PythonService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: GoToMyPC - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToMyPC\g2svc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: MSSQL$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlservr.exe (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SQLAgent$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlagent.EXE (file missing)
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 13666 bytes

[crunchie]

Log looks ok. How is the pc?

[spade]

well my windows live will not install now, it says that the 'windows live upload tool is forbidden by system policy to be installed' whether this is spyware i'm not sure, but i can't seem to find any downloads or any other way of getting the windows live upload tool back and i'm all out of ideas...

[crunchie]

Not sure about that one myself. I am off to work now, so will have to take a look later.