iSearch Spyware

[Aedin]

ok.. this is a really annoying spyware thing that just wont go away. Whenever i start up my computer i get this toolbar that has a search bar and looks relative to an internet search bar.. and its like the iSearch firefox thing or whatever and it supposedly tricks the comp into installing this tool bar at the bottom right of my screen... i found where the files are located and tried deleting them but it says they cannot be accessed like they may be in use or file write protected or something of the sort. i have no idea what to do with it. Isnt there a way i can forcebly delete anything. there has to be?

thx

[DMR]

ISearch is not a "Firefox thing" at all, and it is software that you do not want living on your computer.

Despite all of ISearch's statements to the contrary (and their legal proceedings against those who disagree with their position), their software falls firmly under the categories of adware, spyware, and hijackers.

This is a partial excerpt from their End User Licence Agreement (which they do not even link to on their home page):

By clicking "yes" or downloading, installing or using the Software, you acknowledge that you have read and understand this Agreement and agree to be bound by its terms. If you do not agree to be bound by the terms of this Agreement, you may not download or use the Software, and shall close this window without downloading the Software or clicking yes to indicate your acceptance of this Agreement.

2. Functionality - Software delivers advertising and various information and promotional messages to your computer screen while you view Internet web pages. iSearch is able to provide you with Software free of charge as a result of your agreement to download and use Software, and accept the advertising and promotional messages it delivers.

By installing the Software, you understand and agree that the Software may, without any further prior notice to you, automatically perform the following: display advertisements of advertisers who pay a fee to iSearch and/or it's partners, in the form of pop-up ads, pop-under ads, interstitials ads and various other ad formats, display links to and advertisements of related websites based on the information you view and the websites you visit; store non-personally identifiable statistics of the websites you have visited; redirect certain URLs including your browser default 404-error page to or through the Software; provide advertisements, links or information in response to search terms you use at third-party websites; provide search functionality or capabilities; automatically update the Software and install added features or functionality or additional software, including search clients and toolbars, conveniently without your input or interaction; install desktop icons and installation files; install software from iSearch affiliates; and install Third Party Software.

In addition, you further understand and agree, by installing the Software, that iSearch and/or the Software may, without any further prior notice to you, remove, disable or render inoperative other adware programs resident on your computer, which, in turn, may disable or render inoperative, other software resident on your computer, including software bundled with such adware, or have other adverse impacts on your computer.

3. Privacy Policy - iSearch, during the delivery and your use of the Software, does not collect any personally identifiable information about you, such as your surname, address, telephone number or e-mail address, nor does iSearch require such information from you before downloading or installing the Software. However, to enable iSearch and/or it's partners to provide and operate its Software, iSearch and/or it's partners may collect certain types of non-personally identifiable information about individuals who install the Software. This information may include your Internet protocol (IP) address, your domain, your operating system, your browser version, type and language and your Internet Service Provider.

Advertisements may be displayed of advertisers who pay a fee to iSearch and/or it's partners and you may be provided with and/or redirected to content of other parties and/or links to third party websites or content or offered the opportunity to download software from third party software vendors. iSearch and it's partners are not responsible for the privacy practices of such advertisers, content providers, third party software vendors or websites. iSearch encourages you to read the privacy policies of such advertisers, content providers, third party software vendors and websites.

iSearch and/or it's partners may use invisible tracking or counting devices known as "web bugs" to register that a particular web page has been viewed and/or "cookies" or alphanumeric identifiers that iSearch and/or it's partners transfer to your computer's hard drive through your web browser to enable iSearch and/or it's partners systems to recognize your web browser.

iSearch and/or it's partners may also collect and may use certain other types of non-personally identifiable information, including: certain of the web pages that you view, the amount of time that you spend on certain websites, your responses to ads served by iSearch and/or it's partners, certain software installed to your computer and software characteristics and preferences, non-personally identifiable information on web pages and forms, software usage characteristics and preferences, and your ZIP code. iSearch and/or it's partners may associate this information with a randomly-generated anonymous identifier for your computer and may use this information to enable the functionality of the Software, to periodically update the Software, to deliver and display ads served by iSearch and/or it's partners of advertisers who pay a fee to iSearch and/or it's partners, provide you with or redirect you to content or websites of such advertisers or other parties and offer you the opportunity to download software from third party vendors.

iSearch and/or it's partners may share non-personally identifiable aggregate information about you with third parties, including advertisers.

Additionally- ISearch has gotten so much criticism for their actions that in order to defend themselves (and protect their precious income) they've even payed Google to place the following (ridiculously inaccurate and totally misleading) "sponsored link" at the very top of any Google searches done solely on the keyword "ISearch":

http://toolbar.isearch.com/uninstall/

Here's the full text of that link. I won't even comment on their assertion that you should contact the Better Business Bureau, as the utilities needed to remove their parasite are free...:

iDownload.com, Inc. DBA iSearch Internet provides applications which help to subsidize the free content and product offerings of many publishers. iSearch applications are not spy ware and do not collect any personally identifiable information about users. Additionally, iSearch applications do not hijack home pages, promote obscene material, alter/add items to user's favorites, modify security related settings, prevent security related applications from running, or alter cookies or url's to receive credit for affiliate driven sales.

If you wish to remove the iSearch applications from your computer, you may download our automated removal mechanism.

Please be aware that many so called "ad ware removers" and "spy ware removers" can cause damage to your computer and may alter your computer in such a way that our automated removal application will not function. At the present time, there is no third party software which is capable of removing iSearch applications. If you have purchased an application which claims to remove iSearch, we encourage you to contact your credit card company and request an immediate reversal with the reason of "Product Not As Described" and/or contact the Better Business Bureau.

If you read both of the above statements from ISearch carefully, I think you'll find that there's more than a bit of contradiction betwdeen the two.

h
OK- all of that said, please do the following:

Download HijackThis:

http://www.majorgeeks.com/download3155.html

Once downloaded, follow these instructions to install and run the program:

Create a folder outside of any Temp/Temporary folders for HJT and move it there now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

One of the normal steps in eliminating malicious programs is to entirely delete the contents of all Temp folders. Given that, if HijackThis (and other data that you care about) is living in those Temp folders, it will be erased along with everything else!
Temp/Temporary folders are just that- Temporary. They are not meant for permanent storage, as their contents are often delete in the course of troubleshooting, by running disk clean-up utilities, etc.

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Run HijackThis, but do not have HJT fix anything yet; only have it scan your system! Once the scan is complete, the "Scan" button will turn into an option to "Save log...". Save the log in the folder you created for HiajckThis, open the log in Windows Notepad, and cut-n-paste the entire contents of the log here. The log contents will tell us a lot about what "nasties" have crept into your system, and once we analyse the log we can tell you what to do from there.

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[OurNation]

Well DMR didn't give you a solution (I think) so download HiJack This from my or DMRs sigs abd save and scan a log and post that log here

[DMR]

Well DMR didn't give you a solution (I think) so download HiJack This from my or DMRs sigs abd save and scan a log and post that log here

Tee-hee! It took me a bit of time to post my rant, but I still beat you to it.... :p

[OurNation]

You did? It just looks like it you edited it cheater.

[DMR]

OK, I'm busted- the editing bit is true.

I accidentally submitted my post before I was done composing it; you must have responded before I made my final edits.

Either way, the advice we both gave still stands:

It's time for a HijackThis log, Aedin; follow the instructions I gave for doing so and we'll get to work on solving you problems.

[Aedin]

Sorry it took so long for the response but I have been busy with school and all

I probably have so much spyware because this is my family comp

Logfile of HijackThis v1.99.1
Scan saved at 3:28:17 PM, on 3/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\system32\clipsrv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\pctspk.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\ERICKO~1\LOCALS~1\Temp\Rar$EX01.860\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://worldofwarcraft.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.shopnav.com/q.cgi?q=
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: DLMaxObj Class - {00000000-59D4-4008-9058-080011001200} - C:\WINDOWS\dlmax.dll
O2 - BHO: Band Class - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - C:\WINDOWS\enhtb.dll
O2 - BHO: IE Update Class - {5B4AB8E2-6DC5-477A-B637-BF3C1A2E5993} - C:\WINDOWS\isrvs\sysupd.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: NavHelper Class - {C1E58A84-95B3-4630-B8C2-D06B77B7A0FC} - C:\Program Files\NavExcel\NavHelper\v2.0.4b\NHelper.dll (file missing)
O2 - BHO: Helper Class - {D80C4E21-C346-4E21-8E64-20746AA20AEB} - C:\Program Files\NavExcel Search Toolbar\NavExcelBar.dll (file missing)
O2 - BHO: Super Popup Blocker - {F1C0FAF2-E52F-4370-BC75-2C828C027B9E} - C:\WINDOWS\System32\popkill.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {8B224779-3B0E-4FEA-8AE1-B66C20DD840F} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: NavExcel Toolbar - {5AA06644-BC46-4220-A460-47A6EB47C96D} - C:\Program Files\NavExcel Search Toolbar\NavExcelBar.dll (file missing)
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exe
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {B3872502-F9FD-4E96-93FF-0D37298F0689} (SOESysInfo Control) - http://everquest2.station.sony.com/systemscan/soesysinfo.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/ps/en/check/qdiagh.cab?325
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - (no file)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Did i do that right?

[DMR]

You did it fine, except for one thing that you need to take care of:

C:\DOCUME~1\ERICKO~1\LOCALS~1\Temp\Rar$EX01.860\HijackThis.exe

The log entry above indicates that you are running HJT from within a Temp/Temporary folder. Please do the following:

Create a folder outside of any Temp/Temporary folders for HJT and move it there now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

One of the normal steps in eliminating malicious programs is to entirely delete the contents of all Temp folders. Given that, if HijackThis (and other data that you care about) is living in those Temp folders, it will be erased along with everything else!
Temp/Temporary folders are just that- Temporary. They are not meant for permanent storage, as their contents are often delete in the course of troubleshooting, by running disk clean-up utilities, etc.

Once you take care of the above, please run HijackThis again and post the new log

I have to log for the day now, but one of our other members should be able to help you in the mean time. If not, I'll respond again as soon as I can.

[Aedin]

Logfile of HijackThis v1.99.1
Scan saved at 3:38:45 PM, on 3/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\isrvs\desktop.exe
C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\system32\clipsrv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\pctspk.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://worldofwarcraft.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.shopnav.com/q.cgi?q=
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: DLMaxObj Class - {00000000-59D4-4008-9058-080011001200} - C:\WINDOWS\dlmax.dll
O2 - BHO: Band Class - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - C:\WINDOWS\enhtb.dll
O2 - BHO: IE Update Class - {5B4AB8E2-6DC5-477A-B637-BF3C1A2E5993} - C:\WINDOWS\isrvs\sysupd.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: NavHelper Class - {C1E58A84-95B3-4630-B8C2-D06B77B7A0FC} - C:\Program Files\NavExcel\NavHelper\v2.0.4b\NHelper.dll (file missing)
O2 - BHO: Helper Class - {D80C4E21-C346-4E21-8E64-20746AA20AEB} - C:\Program Files\NavExcel Search Toolbar\NavExcelBar.dll (file missing)
O2 - BHO: Super Popup Blocker - {F1C0FAF2-E52F-4370-BC75-2C828C027B9E} - C:\WINDOWS\System32\popkill.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {8B224779-3B0E-4FEA-8AE1-B66C20DD840F} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: NavExcel Toolbar - {5AA06644-BC46-4220-A460-47A6EB47C96D} - C:\Program Files\NavExcel Search Toolbar\NavExcelBar.dll (file missing)
O3 - Toolbar: MBKWBar - {EA5A82FB-D6BE-44F9-9363-B1ABABC153C1} - C:\Program Files\MBKWBar\IEToolBar.dll
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exe
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {B3872502-F9FD-4E96-93FF-0D37298F0689} (SOESysInfo Control) - http://everquest2.station.sony.com/systemscan/soesysinfo.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/ps/en/check/qdiagh.cab?325
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - (no file)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[Aedin]

????anybody????

[crunchie]

You are now running hijackthis directly from your C drive. Also not preferable. Create a folder where hijackthis is and then pop hijackthis.exe into it. It should then look like;

C:\Hijackthis\HijackThis.exe

[DMR]

kgraczyk,

I've split your post into it's own separate thread, which you can find here:
http://www.daniweb.com/techtalkforums/showthread.php?t=21507

[Aedin]

Logfile of HijackThis v1.99.1
Scan saved at 4:09:37 PM, on 4/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\isrvs\desktop.exe
C:\WINDOWS\system32\netdde.exe
C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
C:\WINDOWS\system32\clipsrv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\pctspk.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://worldofwarcraft.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1973351704&id=5.0
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.shopnav.com/q.cgi?q=
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: DLMaxObj Class - {00000000-59D4-4008-9058-080011001200} - C:\WINDOWS\dlmax.dll
O2 - BHO: Band Class - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - C:\WINDOWS\enhtb.dll
O2 - BHO: IE Update Class - {5B4AB8E2-6DC5-477A-B637-BF3C1A2E5993} - C:\WINDOWS\isrvs\sysupd.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: Helper Class - {D80C4E21-C346-4E21-8E64-20746AA20AEB} - C:\Program Files\NavExcel Search Toolbar\NavExcelBar.dll (file missing)
O2 - BHO: Super Popup Blocker - {F1C0FAF2-E52F-4370-BC75-2C828C027B9E} - C:\WINDOWS\System32\popkill.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {8B224779-3B0E-4FEA-8AE1-B66C20DD840F} - (no file)
O3 - Toolbar: NavExcel Toolbar - {5AA06644-BC46-4220-A460-47A6EB47C96D} - C:\Program Files\NavExcel Search Toolbar\NavExcelBar.dll (file missing)
O3 - Toolbar: MBKWBar - {EA5A82FB-D6BE-44F9-9363-B1ABABC153C1} - C:\Program Files\MBKWBar\IEToolBar.dll
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exe
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {B3872502-F9FD-4E96-93FF-0D37298F0689} (SOESysInfo Control) - http://everquest2.station.sony.com/systemscan/soesysinfo.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/ps/en/check/qdiagh.cab?325
O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - (no file)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[crunchie]

Good :).

Go to Add/Remove programs and remove(uninstall) the following, if present:

Desktop Search

The above could appear anywhere within the entry. Be careful not to remove any personal or system software.

===============

Run HiJackThis then:

1. Click "Config..."
2. Click "Misc Tools"
3. Click "Open Process manager"

-

Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:

C:\WINDOWS\isrvs\desktop.exe

Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.

===============

Now, let's open a command prompt by going to the start menu and then select 'Run'.

In the box that pops up type in 'cmd'. The command prompt will open.

OR

You can go to Start -> Programs -> Accessories -> Command Prompt. Unregister the dll(s) we're going to remove, by entering the following:

regsvr32 /u enhtb.dll
regsvr32 /u sysupd.dll
regsvr32 /u IEToolBar.dll

It's ok, if these aren't found or 'error' out. If you want, just copy and paste the individual lines to the command prompt to save typing them in.

===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sides...73351704&id=5.0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sides...73351704&id=5.0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sides...73351704&id=5.0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sides...73351704&id=5.0
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sides...73351704&id=5.0
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sides...73351704&id=5.0

O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com

O2 - BHO: Band Class - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - C:\WINDOWS\enhtb.dll
O2 - BHO: IE Update Class - {5B4AB8E2-6DC5-477A-B637-BF3C1A2E5993} - C:\WINDOWS\isrvs\sysupd.dll
O2 - BHO: Helper Class - {D80C4E21-C346-4E21-8E64-20746AA20AEB} - C:\Program Files\NavExcel Search Toolbar\NavExcelBar.dll (file missing)

O3 - Toolbar: (no name) - {8B224779-3B0E-4FEA-8AE1-B66C20DD840F} - (no file)
O3 - Toolbar: NavExcel Toolbar - {5AA06644-BC46-4220-A460-47A6EB47C96D} - C:\Program Files\NavExcel Search Toolbar\NavExcelBar.dll (file missing)
O3 - Toolbar: MBKWBar - {EA5A82FB-D6BE-44F9-9363-B1ABABC153C1} - C:\Program Files\MBKWBar\IEToolBar.dll

O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe

O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe

O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - (no file)

Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to "view system and hidden files/ folders:"

folders...

C:\WINDOWS\isrvs
C:\Program Files\MBKWBar

files...

C:\WINDOWS\enhtb.dll

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in "Safe Mode".

-

Reboot.

===============

To help protect your system from hostile ActiveX content, or special 'downloadable' files:

Download, install and keep updated, SpywareBlaster. If you've installed it for the first time:

1) Check for any available updates; if present, they'll be automatically downloaded and installed.
2) Next, "Enable all protection".
3) Exit the program.

-

Note: Remember to regularly check for updates.

===============

After rebooting your PC post back a new log, and let me know how everything goes.

-

crunchie.

[Aedin]

even while in diagnostic mode i wasnt able to delete isrvs folder? still said was in use. i have no idea on how to work around it

[DMR]

Strangely enough, sometimes Windows will give you an error to that effect if you try to delete a folder in a certain way, but will allow you delete the folder if you do it a slightly different way.

Try this exact method if you haven't already:

- Boot into Safe Mode again just to be on the safe side.

- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".

- In the left-hand pane of Explorer, navigate to and click on the C:\WINDOWS\isrvs folder. This will display a list of the files contained in the isrvs folder in the right-hand pane of Explorer.

- In the right-hand pane, click on and try deleting each of the individual files listed there one at a time. For any file you encounter which cannot be deleted, note that file's name and continue deleting the rest.

- Go back to left-hand Explorer pane and click on the C:\Windows folder to display the list of that folder's contents in the right-hand pane.

- In the right-hand pane, navigate to the isrvs folder and try to delete it.