Yeah so why is it PC Worlds top and I'm not ditching it now I paid $80NZ
They have undoubtedly been paid to say it's good.
Absolutely everyone that has experience with malware removal will tell you that Norton is a complete waste of time and money. You may as well hang a lucky rabbits foot on the front of your pc for protection.
Yup - have to agree to the ASAP removal of Norton. Symantec make fantastic corporate AV's (had absolutely no complaints over EndPoint and Symantec Corporate AV before it), but home-based security apps run like a dog with three legs!
NB: YES Norton has a good hit-rate these-days, but the drain on your system resources make it a loser in my book. If you want a paid-for solution, and lack access to corporate editions, have a look at what G-Data have to offer.... are out-doing even Avast, and especially leaving Norton in its dust (just that some reviewers still not aware of its existence, which is not a great surprise as is a German offering). Personally not sure you need a paid-for version, but this is getting blitzing reviews over last 12mths.
Was advised on several free and paid-for AV products, but instead chose to rely on the advise of a sales-rep who's main priority was making a sale (ie, getting your money), when no-one here charges a cent for time spent trying to assist you.
Given the abuse to those who have tried to help you - often with little constructive feedback - personally think you can go jump!