Cannot Access Microsoft.com

Question

thomas178312 -9 Light Poster

14 Years Ago

Can some one help me

HELP!!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:33:20, on 01-08-09
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\HHVcdV7Sys\VC7SecS.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\ms18_word.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HHVcdV7Sys\VC7Play.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Documents and Settings\Thomas\ms18_word.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
D:\Programes\Computer Care\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://track.moreniche.com/hit.php?w=155970&s=147
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [ms18_word] C:\WINDOWS\system32\ms18_word.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [VC7Player] "C:\Program Files\HHVcdV7Sys\VC7Play.exe"
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [Tvs] "C:\Program Files\Toshiba\Tvs\TvsTray.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [THotkey] "C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe"
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ms18_word] C:\Documents and Settings\Thomas\ms18_word.exe
O4 - HKLM\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'Default user')
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{A11662D8-8C2C-47FD-8377-3BC14BA6C692}: NameServer = 203.109.129.67 203.109.129.68
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: Distributed Transaction Coordinator MSDTCDnscache (MSDTCDnscache) - Unknown owner - C:\WINDOWS\system32\8.tmp.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: Virtual CD v7 Management Service (VC7SecS) - H+H Software GmbH - C:\Program Files\HHVcdV7Sys\VC7SecS.exe

--
End of file - 6331 bytes

windows-virus

6 Contributors
56 Replies
508 Views
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Latest Post 14 Years Ago Latest Post by John A

All 56 Replies

Rik_ 111 Nearly a Posting Maven

14 Years Ago

There is still no sign of an active virus scanner. Without virus protection, we will be fighting a battle we can't possibly win.

None of the security software is antivirus, that includes AVG. They are all antimalware programs.

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Rik_ 111 Nearly a Posting Maven · Answer 1 · 2009-08-01T16:44:11+00:00

Your pc is infected. I see no evidence of any antivirus software.
You need to install a virus scanner and do a complete scan with it before attempting to clean anything else.

Avast is good - http://www.avast.com/eng/download-avast-home.html

David Sanders 0 Light Poster · Answer 2 · 2009-08-01T20:23:09+00:00

The title of your post is cannot access microsoft.com. Can you access any websites?

Also do you get random popups appearing without going onto any other websites?

thomas178312 -9 Light Poster · Answer 3 · 2009-08-02T08:35:21+00:00

Hi I cannot access microsoft every other site is ok

I installed and antivirus and ran it found a couple of virus' here's my latest hijack report

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:08:56, on 02-08-09
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\HHVcdV7Sys\VC7SecS.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\ms18_word.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HHVcdV7Sys\VC7Play.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Documents and Settings\Thomas\ms18_word.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\system32\TPSBattM.exe
F:\Bin\demo32.exe
D:\Programes\Computer Care\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://track.moreniche.com/hit.php?w=155970&s=147
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [ms18_word] C:\WINDOWS\system32\ms18_word.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [VC7Player] "C:\Program Files\HHVcdV7Sys\VC7Play.exe"
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [Tvs] "C:\Program Files\Toshiba\Tvs\TvsTray.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [THotkey] "C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe"
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ms18_word] C:\Documents and Settings\Thomas\ms18_word.exe
O4 - HKLM\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'Default user')
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Distributed Transaction Coordinator MSDTCDnscache (MSDTCDnscache) - Unknown owner - C:\WINDOWS\system32\8.tmp.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: Virtual CD v7 Management Service (VC7SecS) - H+H Software GmbH - C:\Program Files\HHVcdV7Sys\VC7SecS.exe

--
End of file - 6027 bytes

Rik_ 111 Nearly a Posting Maven · Answer 4 · 2009-08-02T15:01:49+00:00

Download Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Make sure that you restart the computer.

kaninelupus 275 Practically a Posting Shark · Answer 5 · 2009-08-02T15:35:03+00:00

processes I can see staight of the bat:

C:\WINDOWS\system32\ms18_word.exe
O4 - HKLM\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (ironic I know)

Those two alone (especially on XP) can do untold damage to the OS, as well as dropping in other extras.

MBA is definitely the way to go. And get a decent AV client - Comodo, Avira, Avast ALL have decent free offerings

Rik_ 111 Nearly a Posting Maven · Answer 6 · 2009-08-02T16:23:32+00:00

I have already recommended that av software be installed in post #2.

thomas178312 -9 Light Poster · Answer 7 · 2009-08-02T16:53:22+00:00

Here's my Malware bytes report

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 2

02-08-09 22:52:45
mbam-log-2009-08-02 (22-52-45).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 113806
Time elapsed: 1 hour(s), 28 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
d:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 (Trojan.Conficker.H) -> Quarantined and deleted successfully.
e:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 (Trojan.Conficker.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\Thomas\Application Data\pridl (Trojan.Downloader) -> Delete on reboot.

Files Infected:
D:\autorun.inf (Trojan.Conficker.H) -> Quarantined and deleted successfully.
d:\RECYCLER\s-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx (Trojan.Conficker.H) -> Quarantined and deleted successfully.
E:\autorun.inf (Trojan.Conficker.H) -> Quarantined and deleted successfully.
e:\RECYCLER\s-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx (Trojan.Conficker.H) -> Quarantined and deleted successfully.
c:\documents and settings\Thomas\application data\pridl\pridl.exe (Trojan.Downloader) -> Delete on reboot.

Rik_ 111 Nearly a Posting Maven · Answer 8 · 2009-08-02T16:56:03+00:00

Please run a second scan and let me know if it finds anything, if it doesn't, then post a fresh HJT log.

thomas178312 -9 Light Poster · Answer 9 · 2009-08-02T17:51:40+00:00

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:51:21, on 02-08-09
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\HHVcdV7Sys\VC7SecS.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\msfeedssync.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HHVcdV7Sys\VC7Play.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ms18_word.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Thomas\Thomas.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
D:\Programes\Computer Care\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://track.moreniche.com/hit.php?w=155970&s=147
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [VC7Player] "C:\Program Files\HHVcdV7Sys\VC7Play.exe"
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [Tvs] "C:\Program Files\Toshiba\Tvs\TvsTray.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [THotkey] "C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe"
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ms18_word] C:\WINDOWS\system32\ms18_word.exe
O4 - HKLM\..\Run: [Regedit32] C:\WINDOWS\system32\regedit.exe
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Thomas] C:\Documents and Settings\Thomas\Thomas.exe /i
O4 - HKCU\..\Run: [ms18_word] C:\Documents and Settings\Thomas\ms18_word.exe
O4 - HKLM\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'Default user')
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{A11662D8-8C2C-47FD-8377-3BC14BA6C692}: NameServer = 203.109.129.67 203.109.129.68
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Distributed Transaction Coordinator MSDTCDnscache (MSDTCDnscache) - Unknown owner - C:\WINDOWS\system32\8.tmp.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: Virtual CD v7 Management Service (VC7SecS) - H+H Software GmbH - C:\Program Files\HHVcdV7Sys\VC7SecS.exe

--
End of file - 7182 bytes

Rik_ 111 Nearly a Posting Maven · Answer 10 · 2009-08-02T17:58:45+00:00

Turn on show hidden files, see HERE for instructions.

Locate and delete the following file.

C:\WINDOWS\system32\do_not_delete.exe

Only delete the file in bold, do not delete any of the directories.

Once done, reboot your pc and post a fresh HJT log.

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 11 · 2009-08-02T18:15:02+00:00

I installed and antivirus and ran it found a couple of virus'

What is the AV called? I see no evidence that you have, in fact installed one.
Your last log looks worse than your first, which indicates the problem is spreading.
Install an anti-virus or everyone here who is trying to help you are just wasting their time.
MBA-M needs updating. The latest database is 2546.

thomas178312 -9 Light Poster · Answer 12 · 2009-08-02T18:39:37+00:00

What is the AV called? I see no evidence that you have, in fact installed one.
Your last log looks worse than your first, which indicates the problem is spreading.
Install an anti-virus or everyone here who is trying to help you are just wasting their time.
MBA-M needs updating. The latest database is 2546.

Every one is being very helpful and i have Malware Bytes ANtimalware as well as Adware AE

kaninelupus 275 Practically a Posting Shark · Answer 13 · 2009-08-02T20:29:36+00:00

I have already recommended that av software be installed in post #2.

I know you did RCE - just backing that up with a little more info. Not trying to out do you at all.

Every one is being very helpful and i have Malware Bytes ANtimalware as well as Adware SE

These are all "fix-it" applications", not preventions. You NEED a decent AV Suite, not only to aid in cleaning up this mess, but also to prevent further infections. If you have nothing to prevent other viruses/malware from reinfecting your system, then there really is no point in us helping you remove this problem... as is only a short matter of time before the problem starts all over again.

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 14 · 2009-08-03T02:34:43+00:00

Every one is being very helpful and i have Malware Bytes ANtimalware as well as Adware AE

They are NOT anti-virus programs. You need to install one as Rik from RCE asked to to do.

thomas178312 -9 Light Poster · Answer 15 · 2009-08-03T12:00:07+00:00

Can' cause when i click the link it says SERVER NOT FOUND!!!!!!!!!!!!!!

Rik_ 111 Nearly a Posting Maven · Answer 16 · 2009-08-03T12:08:36+00:00

The link for Avast I gave you is working perfectly for me. Give it another try.

thomas178312 -9 Light Poster · Answer 17 · 2009-08-03T12:08:49+00:00

Now i have

Malwarebytes Antimalware
Ad-ware AE
Spy-bot search and destroy 1.62
Avast 4
AVG 8.5

Rik_ 111 Nearly a Posting Maven · Answer 18 · 2009-08-03T12:12:11+00:00

You need to get Avast to do a complete scan of your system.

Let us know if it finds anything, if it does, let us know exactly what it finds.

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 19 · 2009-08-03T12:44:27+00:00

Can' cause when i click the link it says SERVER NOT FOUND!!!!!!!!!!!!!!

No need to shout! If you had said that earlier, we would not be having this conversation.

thomas178312 -9 Light Poster · Answer 20 · 2009-08-03T14:20:37+00:00

Sorry Scan is still going so far all its found is two cookies

kaninelupus 275 Practically a Posting Shark · Answer 21 · 2009-08-03T15:11:19+00:00

As an aside, running multiple AV's is NEVER a good idea, as conflicts can arise, as well as having them cancel each other out. You end up with less protection not more.

thomas178312 -9 Light Poster · Answer 22 · 2009-08-03T16:50:39+00:00

thanks for that i've only got AVG installed its found 7

thomas178312 -9 Light Poster · Answer 23 · 2009-08-04T11:32:07+00:00

Hi the scan finished In the end it found

C:\WINDOWS\Temp\VRT3E.tmp
C:\WINDOWS\System32\D3.tmp
C:\WINDOWS\System32\17.tmp
C:\WINDOWS\System32\12.tmp
C:\WINDOWS\ServicePackFiles\i386\author.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\RegAsm.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\jsc.exe

thomas178312 -9 Light Poster · Answer 24 · 2009-08-07T14:12:55+00:00

thomas178312 -9 Light Poster

14 Years Ago

HELP

kaninelupus 275 Practically a Posting Shark · Answer 25 · 2009-08-07T15:34:33+00:00

HELP

In order to "help", you need to update us one where you stand with the initial problems. You said those files were located by AVG (still say get rid of that hell-ware and get a real AV)... did you remove said files. Any progress made?

We can't help if you don't keep us updated... the crystal ball ain't functioning that well

thomas178312 -9 Light Poster · Answer 26 · 2009-08-13T17:12:07+00:00

hi i am using IOrbit Security 360 and found a
IObit Security 360

OS:Windows XP
Version:0.3.0.22
Define Version:1083
Time:13-08-09 23:08:27

|Name|Type|Description|ID|
Tracking Cookies, Cookies, Cookie:my computer@2o7.net/, 7-10
Backdoor.Bot, Registry Value, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon Value=Taskman, 4-6120

Removed and here's a hijack report

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:11:48, on 13-08-09
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\IObit\IObit Security 360\IS360tray.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\IObit\IObit Security 360\is360.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\C1.tmp
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\msword98.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\explorer.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\HHVcdV7Sys\VC7SecS.exe
C:\Program Files\Virtual CD v7\System\vc7tray.exe
C:\Program Files\HHVcdV7Sys\VC7Play.exe
C:\Program Files\Mozilla Firefox\firefox.exe
E:\Programes\Computer Care\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://xtra.co.nz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [27871] C:\WINDOWS\system32\C1.tmp.exe
O4 - HKLM\..\Run: [Regedit32] C:\WINDOWS\system32\regedit.exe
O4 - HKLM\..\Run: [IObit Security 360] C:\Program Files\IObit\IObit Security 360\IS360tray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [VC7Player] C:\Program Files\HHVcdV7Sys\VC7Play.exe
O4 - HKLM\..\Run: [msword98] C:\WINDOWS\system32\msword98.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msword98] C:\Documents and Settings\My Computer\msword98.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msword98] C:\Documents and Settings\My Computer\msword98.exe (User 'Default user')
O4 - S-1-5-18 Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe (User 'Default user')
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: IS360service - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: Virtual CD v7 Management Service (VC7SecS) - H+H Software GmbH - C:\Program Files\HHVcdV7Sys\VC7SecS.exe

--
End of file - 5860 bytes

thomas178312 -9 Light Poster · Answer 27 · 2009-08-14T12:20:10+00:00

thomas178312 -9 Light Poster

14 Years Ago

oh ok i'll get one

thomas178312 -9 Light Poster · Answer 28 · 2009-08-15T04:27:16+00:00

thomas178312 -9 Light Poster

14 Years Ago

Got AVG Free 8.5 And is scaning now

Cannot Access Microsoft.com

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