Member Avatar for geoss

Hi,
When I go into safe mode and want to do a virus scan using nod 32, I cannot get the scan button to show up.......it is too low on the screen and my cursor can't click it......is there anything I can do? If I try it using another way, it says something about a kernal?????Anyway, can someone help me access it in safe mode......thanks
George

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Useful summary and extra steps to try (builds on suggestions from , and and the follow-up from ).

If the scan button is off-screen you can usually fix it without reinstalling anything:

  • Try keyboard window movement: click the NOD32 window to make it active, press Alt+Space, choose Move (press M), then use the arrow keys to nudge the window back into view; press Enter when done. This works in Safe Mode on XP-era Windows.
  • Maximize the window: right‑click the program on the taskbar and select Maximize (or Alt+Space then Maximize). That often reveals hidden controls, as noted.
  • Change display settings: Control Panel > Display > Settings > Advanced > General (DPI) — set to Normal (96 DPI) or lower; or raise the screen resolution. That is the same class of fix used when reducing font scaling pulled the button into reach.

About the "error communicating with NOD32 kernel service": that message commonly means the NOD32 background service/driver the GUI talks to isn’t running in Safe Mode because Safe Mode only starts a minimal set of drivers/services. If you can boot normally, run a full scan there. If the machine won’t boot normally because of malware, use a bootable rescue scanner (vendor rescue CDs/USB tools) or a trusted on‑demand scanner run outside the OS.

Checklist:

  • Move or maximize the window first (quickest).
  • If that fails, change DPI or resolution.
  • If NOD32 reports the kernel/service error, run scans from normal mode or use rescue media.

These steps should get the UI visible and explain why the kernel-service error appeared.

Recommended Answers

All 5 Replies

Member Avatar for dlh6213

Do you have any buttons on your monitor that allow you to change the screen size?

Member Avatar for crunchie

Try right clicking on the Tab for Nod on the bottom Taskbar and select maximise.

Member Avatar for caperjack

try dragin and dropping the icon on the start button in regular mode so its there in safe mode .

Member Avatar for geoss

I tried again to access it from programs but I got a message that said:
"error communicating with NOD32 kernal service"

The only way I can getit to appear on the screen is from the desktop, but the scan button is lower than I can reach and so I cannot click on it to scan.
Please help....really want to do a scan in safe mode.
Thanks
George

Member Avatar for geoss

Problem has been solved.....reduced font size from the desktop to 96 rather than 120 and thatseemed to work.....I lucked out on it........still don't know why the "kernal" message poped up, though.
George

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