Member Avatar for crunchie

Hi all. For those of you who require assistance, please help us to help you by making certain that hijackthis is installed in a permanent folder.
You can create a new folder on your desktop and move hijackthis into it.
Alternatively, create a new folder in C:\Program Files so you have C:\Program Files\Hijackthis\Hijackthis.exe
The reason for this is that, most times you, the member, will be asked to clear out your temporary folders after the 'fix' has been completed. Having hijackthis in a temp folder means that both it and the backups it creates, will be deleted.
It will also save us having to post a reply to your thread requesting that you move hijackthis :).

Thank you for your co-operation.

  • 2 Contributors
  • 1 Reply
  • 808 Views
  • 2 Days Discussion Span
  • Latest Post Latest Post by dlh6213

Dani AI

Generated

Good points from and . To get faster, accurate help, post the right details up front so volunteers can reproduce the problem and give safe, targeted advice. Below is a compact checklist and a paste-ready template you can use when opening a malware/diagnostic thread.

  • Exact OS and build (example: Windows 7 64-bit, Windows 10 21H2).
  • Precise symptoms and error text, when they began, and any recent installs/updates.
  • Security software (antivirus/firewall) and last update date.
  • Actions you already ran (full/quick scans, System Restore, etc.) and their results.
  • Whether you can boot to Safe Mode and if you have administrator access.
  • Full diagnostic logs pasted as plain text (not screenshots) and any other logs requested by helpers.
  • Note any personal/financial data in logs and redact before posting.
SHORT TEMPLATE TO PASTE

OS: 
Symptoms (include exact error messages / dates): 
Security software + last update: 
Steps already taken and scan results: 
Can you boot Safe Mode? (yes/no) 
HJT log (paste full contents here): 
Other logs (DDS, GMER, etc) if available: 
Any recent changes (software/hardware/USB devices):

Do not run suggested removals until a trusted helper confirms them. Always save backups created by tools and keep a System Restore point where possible. If a thread stalls, update it with a fresh log and a note about anything new. Providing this level of detail up front speeds diagnosis and reduces back-and-forth.

Member Avatar for dlh6213

...One more thing... Please close any open browser windows when scanning with HijackThis :)

Link to self-extracting version of HijackThis (line 2):
http://www.malwareremoval.com/downloads.html

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.