Member Avatar for kstornado

I downloaded hijackthis and ran a scan. Can you please review and tell me what files, if any, are bad and need to be removed. Here is a copy of the scan:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:15:29 PM, on 3/7/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\McAfee.com\Agent\mcagent.exe
C:\Program Files (x86)\RocketDock\RocketDock.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files (x86)\Dell\BAE\BAE.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN\Toolbar\3.0.0988.2\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files (x86)\MSN\Toolbar\3.0.0988.2\msneshellx.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files (x86)\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\LSMalwarebytes' Anti-Malware\mbamgui.exe" /install /silent
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files (x86)\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files (x86)\RocketDock\RocketDock.exe"
O4 - HKCU\..\Run: [Speech Recognition] "C:\Windows\Speech\Common\sapisvr.exe" -SpeechUX -Startup
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DelayShred] c:\PROGRA~2\mcafee\mshr\ShrCL.EXE /P7 /q c:\users\zach\appdata\local\temp\HSPERF~1.SH! (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DelayShred] c:\PROGRA~2\mcafee\mshr\ShrCL.EXE /P7 /q c:\users\zach\appdata\local\temp\HSPERF~1.SH! (User 'Default user')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files (x86)\LimeWire\LimeWire.exe
O13 - Gopher Prefix:
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O23 - Service: Andrea RT Filters Service (AERTFilters) - Unknown owner - C:\Windows\system32\AERTSr64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Program Files (x86)\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~2\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~2\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~2\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~2\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8765 bytes

Thanks a bunch!
Lesley

  • 2 Contributors
  • 2 Replies
  • 201 Views
  • 7 Hours Discussion Span
  • Latest Post Latest Post by jholland1964

Dani AI

Generated

Quick expert summary and containment advice for . The symptoms described — persistent fake scanner popups plus the HijackThis output showing altered browser/startup state and a number of broken or nonstandard service/startup entries — are classic for a browser hijacker combined with rogue "security" scareware. Those rogues often block or interfere with legitimate tools, so getting trustworthy scanners running is the immediate priority.

Immediate precautions: disconnect the PC from the network (unplug Ethernet or disable Wi‑Fi) to reduce data exposure, and copy essential personal files (documents, photos) to external media from a clean environment before deep repair. Prefer downloading removal tools on a known-clean computer and moving them to the infected system on removable media rather than browsing from the infected machine.

Suggested cleanup workflow (follow in order):

  • Boot to Safe Mode (or Safe Mode with Networking only if absolutely needed for updates).
  • Use a process-stopper like RKill to terminate rogue processes so scanners can run.
  • Apply a trusted EXE-association repair if EXE files are blocked (this is the point of 's FixExe suggestion) — only run a registry fix obtained from a reputable cleanup source and scan that file first.
  • Update and run Malwarebytes Anti-Malware (full scan). Remove all confirmed items.
  • Run a second-opinion scanner (HitmanPro, ESET Online Scanner, or similar) to catch things MBAM may miss.
  • Use Autoruns or msconfig to clean persistent startup entries and manually verify browser home/search settings and the Hosts file.
  • Repair system files with sfc /scannow and install Windows updates. Reboot and re-scan.

Final notes and cautions: do not pay or provide financial details to any popup; avoid running aggressive tools (ComboFix) unless directed by an experienced removal forum helper. If many system files are missing or stability is poor after cleaning, back up data and consider a clean OS reinstall. After cleanup, change important passwords and monitor accounts.

Recommended Answers

All 2 Replies

Member Avatar for kstornado

I also should add that my computer keeps wanting me to use "vista internet security" it pops up several different windows and try to start scanning my computer; saying i have lots of virus, trojans, etc. Malwarebyes and McAfee scans were run, but it says no virus or anything bad found.

Member Avatar for jholland1964

Hi welcome to daniweb,
Try this:
Now this really works better if you can do this using another clean computer and a flash drive. The file should be downloaded to the flash drive and taken to the infected computer. I am not certain this will work downloading directly to the infected computer as the infection may try to stop it but you can try.
Download FixExe.req

Double-click on the FixExe.reg file. When Windows prompts whether or not you want to allow the data to be added to your computer, click on the Yes button.
Then you should be able to update MBA-M and run a full system scan with it. Have it remove all that is found.
Reboot if it says it must. Post back here with that MBA-M log.

Edited by jholland1964 because: n/a
Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.