svchos1at.exe // svchoms1at.exe

[Joanna]

Hi there

My norton keeps alerting me to the above trojan. So far I have tried:

deleting the file from where I am told it is located C:\WINDOWS\ but it cannot be found even with hidden files shown.

ending the process in task manager but cannot see it.

locating it in HKEY_LOCAL_MACHINE again it is not shown.

Have run Spybot S&D, Norton and Ad Aware, all in normal and in safe mode, but to no avail. Noron does locate and delete the file in safe mode but it returns when I connect to the net. Killbox cannot find the file to delete it.

Can you advise how to get rid of this???

Many thanks

I have posted my hijackthis log below:

Logfile of HijackThis v1.99.1
Scan saved at 16:38:44, on 02/07/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\WINDOWS\system32\szxfv.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\PROGRA~1\HPPAVI~1\Pavilion\XPHWWBP4\plugin\bin\PCHButton.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\BT Broadband\Help\bin\mpbtn.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\regedit.exe
C:\Documents and Settings\Owner\Desktop\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://gb10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-gb10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-gb10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {8E13DDE1-E013-47ec-9C4C-27C2F78BDD26} - C:\WINDOWS\system32\req.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\swqqeadt.exe
O4 - HKLM\..\Run: [System Update] C:\WINDOWS\System32\cdqtkuc.exe
O4 - HKLM\..\Run: [NVIDIA Video drivers] video_32D.exe
O4 - HKLM\..\Run: [restrictanonymous]
O4 - HKLM\..\Run: [Outlook Express] rtdkz.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [HDAudio Driver] C:\WINDOWS\system32\szxfv.exe
O4 - HKLM\..\Run: [Communicator] C:\WINDOWS\fw_304.exe /i
O4 - HKLM\..\RunServices: [Win32 USB2 Driver] smsc.exe
O4 - HKLM\..\RunServices: [NVIDIA Video drivers] video_32D.exe
O4 - HKLM\..\RunServices: [Outlook Express] rtdkz.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [Win32 USB2 Driver] smsc.exe
O4 - HKCU\..\Run: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HPPAVI~1\Pavilion\XPHWWBP4\plugin\bin\PCHButton.exe
O4 - HKCU\..\Run: [NVIDIA Video drivers] video_32D.exe
O4 - HKCU\..\Run: [Msn Messenger Service] messenger.exe
O4 - HKCU\..\Run: [Notn] C:\Documents and Settings\Owner\Application Data\eber.exe
O4 - HKCU\..\Run: [Outlook Express] rtdkz.exe
O4 - HKCU\..\RunServices: [Outlook Express] rtdkz.exe
O4 - Global Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband\Help\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb029
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/common/Member/ClientInstall/9.20.0002/OCI/setup.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-gb/4,0,0,83/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by13fd.bay13.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-gb/1,0,0,20/mcgdmgr.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{CACF2AF5-038A-4F72-B64A-546BE51052E7}: NameServer = 194.72.9.39 194.74.65.68
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: req - C:\WINDOWS\system32\req.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Win32 USB2 Driver (Microsoft Config) - Unknown owner - C:\WINDOWS\System32\smsc.exe" -netsvcs (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[swatkat]

Open NotePad, and copy the contents of the below "Code" box:-

cd %windir%
attrib -s -r -h ALCXMNTR.EXE
attrib -s -r -h msnmsgr.exe
attrib -s -r -h fw_304.exe
attrib -s -r -h messenger.exe
del ALCXMNTR.EXE
del msnmsgr.exe
del fw_304.exe
del messenger.exe
cd system32
attrib -s -r -h szxfv.exe
attrib -s -r -h swqqeadt.exe
attrib -s -r -h cdqtkuc.exe
attrib -s -r -h msnmsgr.exe
attrib -s -r -h messenger.exe
del szxfv.exe
del swqqeadt.exe
del cdqtkuc.exe
del msnmsgr.exe
del messenger.exe

Go to File Menu > Save As, and save the file with the name Test.bat and exit from NotePad.

Please print or save this Webpage.
Make Windows to show all files:-
Go to Start > My Computer.
Go to Tools menu, click Folder Options (Folder Option will be in View Menu in Win98).
Uncheck Hide protected operating system files.
Then, click to select the option Show hidden files and folders.
Click Apply and then click OK to exit.

Download these Tools and Install them:-
CCleaner
TrojanHunter

Download FxGaoBot, removal tool to remove GaoBot worm. Do not run it now.

Reboot in Safe Mode. Restart (or switch ON) the PC. Then, keep tapping the F8 Key. From the menu that will be displayed, out of which choose Safe Mode and press Enter.

Run HijackThis and click Do only a System scan.
Then put a check mark infront of below listed entries:-

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://gb10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-gb10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-gb10.hpwis.com/
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {8E13DDE1-E013-47ec-9C4C-27C2F78BDD26} - C:\WINDOWS\system32\req.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\swqqeadt.exe
O4 - HKLM\..\Run: [System Update] C:\WINDOWS\System32\cdqtkuc.exe
O4 - HKLM\..\Run: [NVIDIA Video drivers] video_32D.exe
O4 - HKLM\..\Run: [restrictanonymous]
O4 - HKLM\..\Run: [Outlook Express] rtdkz.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Communicator] C:\WINDOWS\fw_304.exe /i
O4 - HKLM\..\RunServices: [Win32 USB2 Driver] smsc.exe
O4 - HKLM\..\RunServices: [NVIDIA Video drivers] video_32D.exe
O4 - HKLM\..\RunServices: [Outlook Express] rtdkz.exe
O4 - HKCU\..\Run: [Win32 USB2 Driver] smsc.exe
O4 - HKCU\..\Run: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [NVIDIA Video drivers] video_32D.exe
O4 - HKCU\..\Run: [Msn Messenger Service] messenger.exe
O4 - HKCU\..\Run: [Notn] C:\Documents and Settings\Owner\Application Data\eber.exe
O4 - HKCU\..\Run: [Outlook Express] rtdkz.exe
O4 - HKCU\..\RunServices: [Outlook Express] rtdkz.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb029
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/common/Member/ClientInstall/9.20.0002/OCI/setup.exe
O20 - Winlogon Notify: req - C:\WINDOWS\system32\req.dll (file missing)
O23 - Service: Win32 USB2 Driver (Microsoft Config) - Unknown owner - C:\WINDOWS\System32\smsc.exe" -netsvcs (file missing)

Close all other open programs except Hijackthis and click the button Fix Checked in HijackThis.

Run the FxGaoBot.exe. After this, double-click on the Test.bat file, a small DOS window should open and close automatically.

Then delete these files manually, using Windows Search feature:-
video_32D.exe
rtdkz.exe
smsc.exe
C:\Documents and Settings\Owner\Application Data\eber.exe

Run these applications in the following order and remove the bad things they may find.
CCleaner

• Click "Options" button and here go to "Settings" tab and uncheck the option "Only delete files in Windows Temp folder older than 48 hours".
• Click OK to exit from the Options.
• Finally click "Run Cleaner".

TrojanHunter

• Select all the Hard Disk partitions.
• Click "Full Scan", remove any trojan it may find.

Reboot to Normal Mode and run HijackThis again. Then click Do a System scan and save log, and post the fresh log. Also, post whether FxGaoBot, TrojanHunter found anything or not.

[Joanna]

swatkat

Thank you for taking the time to help.

I have followed your instructions.

The scans did not find anything. System search could not locate

video_32D.exe
rtdkz.exe
smsc.exe
C:\Documents and Settings\Owner\Application Data\eber.exe

The new log is below:

Logfile of HijackThis v1.99.1
Scan saved at 00:32:50, on 03/07/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\HPPAVI~1\Pavilion\XPHWWBP4\plugin\bin\PCHButton.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\BT Broadband\Help\bin\mpbtn.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Documents and Settings\Owner\Desktop\hijackthis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HPPAVI~1\Pavilion\XPHWWBP4\plugin\bin\PCHButton.exe
O4 - Global Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband\Help\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-gb/4,0,0,83/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by13fd.bay13.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-gb/1,0,0,20/mcgdmgr.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Thanks again

[swatkat]

Hi,
Run HijackThis, and select the below listed entry:-

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01

Close all other open programs except Hijackthis and click the button Fix Checked in HijackThis.

Perform an online virus scan at Panda ActiveScan with the "Disinfection" option enabled. Then save the log file it gives.

Reboot the PC, run HijackThis again, and post a new log file, along with Panda ActiveScan log. Also scan using Norton, and check whether it detects any viruses or not.

[Joanna]

Hi

I have deleted the entry as advised.

Panda found:

Incident Status Location

Adware:Adware/CWS No disinfected
C:\Documents and Settings\Owner\Favorites\Fun & Games
Adware:Adware/Atlas No disinfected C:\WINDOWS\switpc.dat
Virus:Bck/Webdor.AL Disinfected
C:\Documents and Settings\Owner\d_cat.exe
Adware:Adware Program No disinfected C:\WINDOWS\Downloaded Program Files\WildApp.inf
Adware:Adware/Atlas No disinfected C:\WINDOWS\switpc.dat
Adware:Adware/Atlas No disinfected C:\WINDOWS\switps.dat

Latest Hijack:

Logfile of HijackThis v1.99.1
Scan saved at 10:47:41, on 03/07/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\HPPAVI~1\Pavilion\XPHWWBP4\plugin\bin\PCHButton.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\BT Broadband\Help\bin\mpbtn.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Documents and Settings\Owner\Desktop\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HPPAVI~1\Pavilion\XPHWWBP4\plugin\bin\PCHButton.exe
O4 - Global Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband\Help\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-gb/4,0,0,83/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by13fd.bay13.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-gb/1,0,0,20/mcgdmgr.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Norton did not find anything.

By the way, the norton trojan warning is no longer appearing when I am online.

The warning message name changed to a system32 file which I deleted on reboot using moveonboot.

I am not sure which action taken so far has caused the warning to disapear :) but I want to be sure its gone!

Thanks for everything so far

Joanna

[swatkat]

Hi,
HijackThis log looks clean :)
But there are few more files to delete, as these files are not disinfected by Panda ActiveScan.
Delete these files:-
C:\WINDOWS\Downloaded Program Files\WildApp.inf
C:\WINDOWS\switpc.dat
C:\WINDOWS\switps.dat
And delete this folder:-
C:\Documents and Settings\Owner\Favorites\Fun & Games
Also, delete ALL the files and foldes inside the Favorites folder.(Dont delete the Favorites folder itself.)

[Joanna]

hi swatkat

I have deleted the rest of the files you have highlighted.

I hope that its gone for good! Do you think its safe to enable system restore now?

Thanks for your time and your advice. :cheesy:

Joanna

[swatkat]

Hi,
:) Everything looks fine, now! Yes, you can enable System Restore now.

[Joanna]

Thanks for all your help!

I think i will go on a course and try to learn a bit more about fixing my pc!

all the best
Joanna ;)

[Joanna]

Hi Swatkat

I have not been able to get rid of the below:

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

I tried to unistall it from the Control Panel and my pc restarted with all the pixels and colours messed up and won't allow me to change them back in properties.

Can you help and should I start a new thread?

Thanks

[dlh6213]

Hope you don't mind if I cut in...

Why are you trying to remove this? It's the driver for you video card.

You now need to reinstall your video card drivers either with the CD that came with your computer, the CD that came with the card (if you added it seperately), or you can download them from the manufacturers (NVIDIA) website.

[swatkat]

Hi ,
Yes, that's the service related to the nVidia Display Card or ChipSet. If you have a Graphics Card (Video Card), then reinstall the drivers from the CD that came with the card. I you dont have the Graphics Card, then you will get the drivers in the CD that came with the Motherboard. Or you get the drivers at nVidia website too.

[crunchie]

This thread is now closed. If you need it reopened, please send a PM to one of our Mods.

Include the link to the thread and detail why you need it reopened.

If this is not your thread please start a New Topic.