I previously had a security package (Charter Security Suite) installed but moved to an area where Charter services are not available. Instead of using the program's Uninstall function I used the Windows Add/Remove function. Now the firewall is still on and I cannot turn it off. The Control Panel/Security window shows Firewall On..and expanding it says Charter Security Suite 6.15 ia on. There seems to be no way to turn it off. The problem this causes is I cannot receive incoming communications such as updates, virus updates, etc. and always receive an error message that I am not connected to the internet.