Bluescreen and Java issues@PhilliePhan - Page 2

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PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 1 · 2011-03-09T05:27:50+00:00

hmmm, I ran it as an admin earlier, I did a screen shot so I went back and checked it; this time it says invalid parameter "Data"

Since application data is two words, it needs quotation marks .. . . This is what happens when I am doing 10 things at once.....

Try this:

icacls "C:\Users\Auberey\Application Data" /grant Everyone:(D,WDAC) and hit ENTER.

PP :)

khwhitaker 0 Junior Poster · Answer 2 · 2011-03-09T05:50:33+00:00

khwhitaker 0 Junior Poster

13 Years Ago

Ok, says it was successful.

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 3 · 2011-03-09T06:01:06+00:00

Ok, says it was successful.

Great - Now try the Java installer again.
RightClick it and "run as administrator" just to be on the safe side.

Let's see what happens - let me know of any errors.

PP:)

khwhitaker 0 Junior Poster · Answer 4 · 2011-03-09T06:27:28+00:00

GRRR, nothing but the spinning blue wheel, it hates me ;)

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 5 · 2011-03-09T06:47:22+00:00

GRRR, nothing but the spinning blue wheel, it hates me ;)

OK- Let me break out the thinking cap and see what I can come up with.

In the meantime, please download Process Explorer and extract the folder from the ZIP to the Desktop.

-- Also, what is the Exact name of the Offline Java install package?
For example: jre-****_mar_2011.exe

Please copy and paste it to C:\ Drive if it is not already there.

PP:)

khwhitaker 0 Junior Poster · Answer 6 · 2011-03-09T07:11:24+00:00

jre-6u24windows-i586-s

pasted it to program files, it wasn't there, it is only on the desktop and in downloads

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 7 · 2011-03-09T07:56:54+00:00

jre-6u24windows-i586-s
pasted it to program files, it wasn't there, it is only on the desktop and in downloads

OK - Please copy that to the C:\ Drive (just for my convenience) so we have:
C:\jre-6u24-windows-i586-s.exe

Then, open an elevated command prompt and type or Copy&Paste:
C:\jre-6u24-windows-i586-s.exe /s /L C:\javalog.txt ENTER

Let it run for a bit. It may help to open Process Explorer before running the command - look and see in the processes if the Java installer is running or if it stops.

-- Then, please post the contents of C:\javalog.txt once the process finishes.

-- Do you still have Comodo disabled during the install process? That's probably a good idea to disable it for these attempts.

PP:)

khwhitaker 0 Junior Poster · Answer 8 · 2011-03-09T08:21:19+00:00

maybe I did something wrong, this is what I got

C:\Users\Auberey>C:\jre-6u24-windows-i586-s.exe /s /L C:\javalog.txt
'C:\jre-6u24-windows-i586-s.exe' is not recognized as an internal or external co
mmand,
operable program or batch file.

C:\Users\Auberey>

so it didn't run at all...

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 9 · 2011-03-09T08:42:50+00:00

so it didn't run at all...

Jeez - my fault again. I should've said click START > RUN > copy&paste C:\jre-6u24-windows-i586-s.exe /s /L C:\javalog.txt ENTER

I had command prompt on the brain, I guess.

-- Comodo is Off, right?

PP:)

khwhitaker 0 Junior Poster · Answer 10 · 2011-03-09T08:49:53+00:00

khwhitaker 0 Junior Poster

13 Years Ago

yes, comodo off, doing it now

khwhitaker 0 Junior Poster · Answer 11 · 2011-03-09T08:54:46+00:00

ok, got an error, it says, not a valid Win32 application

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 12 · 2011-03-09T09:36:05+00:00

ok, got an error, it says, not a valid Win32 application

Arrrgh!

OK - let's go in this direction:

Please open an elevated command prompt.
Type: CD C:\ ENTER
Type:jre-6u24-windows-i586-s.exe /s /L C:\javalog.txt ENTER

Note: jre-6u24-windows-i586-s.exe <space> /s <space>/L <space>C:\javalog.txt

See if that runs....

PP:)

khwhitaker 0 Junior Poster · Answer 13 · 2011-03-09T09:44:04+00:00

yes, Arrrgh! is right, access denied, same error, I copied and pasted it and typed it a second time just to be sure

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 14 · 2011-03-11T06:19:35+00:00

yes, Arrrgh! is right, access denied, same error, I copied and pasted it and typed it a second time just to be sure

Allrightythen!

Let's try a few things. It would really help if we could get an error to reference or some logs.

A) First, please look in c:\users\Auberey\AppData\Local\Temp for the following logs and attach them if found:
MSI*****.log
java_install.log
jusched.log

B) Then, please download and attempt to install Java SE Runtime Environment 5.0u22
Let me know of any errors or problems. Be sure to get the correct installation package for your machine.
After install attempt, please repeat step A and look for and post those logs, if found.

If and only if B fails, please download and try to install Java SE Runtime Environment 1.4.2_19

Same drill as before regarding errors and problems. Also, look again for the logs an post them.

With any luck, we can get one of the old packages to install and then update it.....

I'll check back as soon as possible - work is piling up as it usually does heading toward the weekend...

-- Regarding the App writing question, you might post a note with the relevant details here:
Project Partners Wanted

Cheers :)
PP

khwhitaker 0 Junior Poster · Answer 15 · 2011-03-11T07:46:49+00:00

only the last one, the others are not anywhere according to a search of C drive...

Thu Mar 03 00:18:26 2011
:: No Old AU Version found

Fri Mar 04 18:59:08 2011
:: No Old AU Version found

Fri Mar 04 18:59:26 2011
:: No Old AU Version found

Fri Mar 04 21:58:12 2011
:: No Old AU Version found

Fri Mar 04 21:59:06 2011
:: No Old AU Version found

Fri Mar 04 21:59:39 2011
:: No Old AU Version found

Fri Mar 04 21:59:48 2011
:: No Old AU Version found

Fri Mar 04 22:00:20 2011
:: No Old AU Version found

Sun Mar 06 18:28:40 2011
:: No Old AU Version found

Sun Mar 06 21:08:07 2011
:: No Old AU Version found

Mon Mar 07 20:17:22 2011
:: No Old AU Version found

Mon Mar 07 21:20:59 2011
:: No Old AU Version found

Tue Mar 08 09:50:31 2011
:: No Old AU Version found

Tue Mar 08 19:25:32 2011
:: No Old AU Version found

Tue Mar 08 19:25:58 2011
:: No Old AU Version found

Tue Mar 08 21:25:40 2011
:: No Old AU Version found

Tue Mar 08 21:25:44 2011
:: Save Country Code US after GetCountry()
Tue Mar 08 21:26:11 2011
:: No Old AU Version found

Tue Mar 08 21:26:56 2011
:: No Old AU Version found

Tue Mar 08 21:27:16 2011
:: No Old AU Version found

Tue Mar 08 21:29:49 2011
:: No Old AU Version found

Tue Mar 08 21:35:15 2011
:: No Old AU Version found

Tue Mar 08 22:02:15 2011
:: No Old AU Version found

Tue Mar 08 23:07:03 2011
:: No Old AU Version found

Tue Mar 08 23:09:48 2011
:: No Old AU Version found

Wed Mar 09 10:12:35 2011
:: No Old JRE Version found

Wed Mar 09 10:12:35 2011
:: No Old AU Version found

Wed Mar 09 10:12:49 2011
:: Msi file from URL=http://javadl.sun.com/webapps/download/GetFile/1.6.0_22-b04/windows-i586/jre1.6.0_22-c-l.msi, downloaded to=C:\Users\Auberey\AppData\LocalLow\Sun\Java\jre1.6.0_22\jre1.6.0_22-c-l.msi
Wed Mar 09 10:12:54 2011
:: GetUpdatedJreMetrics() - MachineCount registry value does not exist and will not be created because install was not successful. Error: -1

Wed Mar 09 10:12:54 2011
:: GetUpdatedJreMetrics() - MachineCounted: ZZ, InstallAttempts: 1, UpdateCount: 0

Wed Mar 09 10:12:54 2011
:: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#7eb2f434d-7798e61504$prop21#7eb2f434d-7798e61504$prop20#XXXXXX$pagename#ic$evar2#1.6.0_22-b04$evar3#XX$evar15#1.6.0_22-b04$evar40#-1$evar26#-99$evar27#2.0.2.4$evar28#XX$evar4#i586$evar5#i586$evar6#winvista-sp2$evar7#xpi$evar8#US$events#event6,event7$evar17#1$evar18#ZZ$evar19#0$products#;jre|-1
Wed Mar 09 10:12:54 2011
:: Country Code deleted
Wed Mar 09 10:12:54 2011
:: Country code is deleted after installation

khwhitaker 0 Junior Poster · Answer 16 · 2011-03-11T08:37:00+00:00

ok it worked; and now I see both MSI documents but they are too big, want me to break them up and post them anyway?

Thu Mar 03 00:18:26 2011
:: No Old AU Version found

Fri Mar 04 18:59:08 2011
:: No Old AU Version found

Fri Mar 04 18:59:26 2011
:: No Old AU Version found

Fri Mar 04 21:58:12 2011
:: No Old AU Version found

Fri Mar 04 21:59:06 2011
:: No Old AU Version found

Fri Mar 04 21:59:39 2011
:: No Old AU Version found

Fri Mar 04 21:59:48 2011
:: No Old AU Version found

Fri Mar 04 22:00:20 2011
:: No Old AU Version found

Sun Mar 06 18:28:40 2011
:: No Old AU Version found

Sun Mar 06 21:08:07 2011
:: No Old AU Version found

Mon Mar 07 20:17:22 2011
:: No Old AU Version found

Mon Mar 07 21:20:59 2011
:: No Old AU Version found

Tue Mar 08 09:50:31 2011
:: No Old AU Version found

Tue Mar 08 19:25:32 2011
:: No Old AU Version found

Tue Mar 08 19:25:58 2011
:: No Old AU Version found

Tue Mar 08 21:25:40 2011
:: No Old AU Version found

Tue Mar 08 21:25:44 2011
:: Save Country Code US after GetCountry()
Tue Mar 08 21:26:11 2011
:: No Old AU Version found

Tue Mar 08 21:26:56 2011
:: No Old AU Version found

Tue Mar 08 21:27:16 2011
:: No Old AU Version found

Tue Mar 08 21:29:49 2011
:: No Old AU Version found

Tue Mar 08 21:35:15 2011
:: No Old AU Version found

Tue Mar 08 22:02:15 2011
:: No Old AU Version found

Tue Mar 08 23:07:03 2011
:: No Old AU Version found

Tue Mar 08 23:09:48 2011
:: No Old AU Version found

Wed Mar 09 10:12:35 2011
:: No Old JRE Version found

Wed Mar 09 10:12:35 2011
:: No Old AU Version found

Wed Mar 09 10:12:49 2011
:: Msi file from URL=http://javadl.sun.com/webapps/download/GetFile/1.6.0_22-b04/windows-i586/jre1.6.0_22-c-l.msi, downloaded to=C:\Users\Auberey\AppData\LocalLow\Sun\Java\jre1.6.0_22\jre1.6.0_22-c-l.msi
Wed Mar 09 10:12:54 2011
:: GetUpdatedJreMetrics() - MachineCount registry value does not exist and will not be created because install was not successful. Error: -1

Wed Mar 09 10:12:54 2011
:: GetUpdatedJreMetrics() - MachineCounted: ZZ, InstallAttempts: 1, UpdateCount: 0

Wed Mar 09 10:12:54 2011
:: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#7eb2f434d-7798e61504$prop21#7eb2f434d-7798e61504$prop20#XXXXXX$pagename#ic$evar2#1.6.0_22-b04$evar3#XX$evar15#1.6.0_22-b04$evar40#-1$evar26#-99$evar27#2.0.2.4$evar28#XX$evar4#i586$evar5#i586$evar6#winvista-sp2$evar7#xpi$evar8#US$events#event6,event7$evar17#1$evar18#ZZ$evar19#0$products#;jre|-1
Wed Mar 09 10:12:54 2011
:: Country Code deleted
Wed Mar 09 10:12:54 2011
:: Country code is deleted after installation
Thu Mar 10 21:10:57 2011
:: InstallStatus:ret=200 visid=f6c48754d-7984af1458 method= state=ic ver=XX,1.5.0_22-b03 ICstatus=;jre|0
<?xml version="1.0" encoding="UTF-8"?>
<status>SUCCESS</status>

** Start WINAPI GetLogFileName **
**Start WINAPI InstallJava: 0 **
-- Start in InstallJavaJREBrowserSettings --
-- Start in RegJava2BrowserDefault 0 --
-- Start in RegJava2BrowserDefault 1 --
-- Start in RegJava2BrowserDefault 2 --
-- End in InstallJavaJREBrowserSettings, return TRUE --
** Start RegisterJavaWS v.1.5.0_22 (JAVA_HOME=C:\Program Files\Java\jre1.5.0_22) **
** End WINAPI InstallJava **

oh and thanks for the app info!

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 17 · 2011-03-11T10:30:00+00:00

ok it worked; and now I see both MSI documents but they are too big, want me to break them up and post them anyway?

No - that's not necessary if the older version installed with no problem.
-- You didn't get any error messages, right?

Look in Program Files\Java Folder\Jre5\bin and run javacpl.exe.
Click the "Update" Tab and then click "Update Now" and let me know what happens.
See if the latest update will install now....

oh and thanks for the app info!

You're welcome - hope it helps :)

PP

khwhitaker 0 Junior Poster · Answer 18 · 2011-03-11T20:00:10+00:00

nope, got this error message installation of Java Platform update was not completed.

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 19 · 2011-03-12T08:38:19+00:00

nope, got this error message installation of Java Platform update was not completed.

Drat!

See if you can get me all of those logs again:
MSI*****.log
java_install.log
jusched.log

Just Zip them and attach them to your post using the Manage Attachments button.

This is just bizarre that you can install the older versions with no problem.

-- Maybe you could try the latest Java Development Kit?

Anyhoo, I'll look at some things over the weekend - Judy had a few ideas I am going to try to follow up on.

Just attach those logs and I'll get back to you as soon as I can.

Happy Weekend :)
PP

khwhitaker 0 Junior Poster · Answer 20 · 2011-03-12T09:02:25+00:00

khwhitaker 0 Junior Poster

13 Years Ago

ok, thank you; have a good weekend,

This attachment is potentially unsafe to open. It may be an executable that is capable of making changes to your file system, or it may require specific software to open. Use caution and only open this attachment if you are comfortable working with zip files.

java_install_reg.zip (0.57 KB)

This attachment is potentially unsafe to open. It may be an executable that is capable of making changes to your file system, or it may require specific software to open. Use caution and only open this attachment if you are comfortable working with zip files.

jusched.zip (1.44 KB)

This attachment is potentially unsafe to open. It may be an executable that is capable of making changes to your file system, or it may require specific software to open. Use caution and only open this attachment if you are comfortable working with zip files.

MSI7d786.zip (287.48 KB)

This attachment is potentially unsafe to open. It may be an executable that is capable of making changes to your file system, or it may require specific software to open. Use caution and only open this attachment if you are comfortable working with zip files.

MSI9643f.zip (48.27 KB)

khwhitaker 0 Junior Poster · Answer 21 · 2011-03-12T10:16:06+00:00

tried the latest JDK but it wouldn't do anything, it dropped off a couple of seconds after clicking run :(

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 22 · 2011-03-15T03:02:39+00:00

I am not seeing anything helpful...

-- Please go into Add/Remove Programs and remove All installed Java.
Then, please open an elevated command prompt and type:
dir /a /s Java.* >>C:\peek.txt ENTER

Let it finish and please post the peek.txt. Then you can delete C:\peek.txt.

PP:)

khwhitaker 0 Junior Poster · Answer 23 · 2011-03-15T06:00:40+00:00

Volume in drive C has no label.
Volume Serial Number is 3A3F-99AD

Directory of C:\Users\Auberey\AppData\Local\Sun

03/10/2011 09:58 PM <DIR> Java
0 File(s) 0 bytes

Directory of C:\Users\Auberey\AppData\LocalLow\Sun

03/11/2011 11:36 PM <DIR> Java
0 File(s) 0 bytes

Directory of C:\Users\Auberey\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\SADY5CQK\l.yimg.com\a\a\1-

05/14/2009 12:04 PM <DIR> java
0 File(s) 0 bytes

Directory of C:\Users\Auberey\AppData\Roaming\Sun

06/03/2010 08:48 AM <DIR> Java
0 File(s) 0 bytes

Total Files Listed:
0 File(s) 0 bytes
4 Dir(s) 178,722,340,864 bytes free

the remove programs removed it but there is still Java in other places from trying to update it and install it, does that matter?

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 24 · 2011-03-15T06:29:52+00:00

the remove programs removed it but there is still Java in other places from trying to update it and install it, does that matter?

Not at the moment.
I'm going to try to put together something that will remove all traces of it from the machine and then we can try again.

Please download Bill James’ RegSrch

Extract it from the ZIP to your Desktop and DoubleClick regsrch.vbs
-- if your AV has script blocking, you’ll need to allow this to run
When the dialog box opens, type Java and Click OK.

You’ll need to save the log that pops up in Wordpad and then submit it for me.

Then, do the same for the phrase "Jre" and post that one as well.

If they are very large, please just zip them and attach them.

-- This is really mind boggling to me that older versions can be installed with no problem. There just doesn't seem to be any logic to it.....

PP:)

khwhitaker 0 Junior Poster · Answer 25 · 2011-03-15T07:13:45+00:00

khwhitaker 0 Junior Poster

13 Years Ago

-- This is really mind boggling to me that older versions can be installed with no problem. There just doesn't seem to be any logic to it....

I know, right, it's really strange.

This attachment is potentially unsafe to open. It may be an executable that is capable of making changes to your file system, or it may require specific software to open. Use caution and only open this attachment if you are comfortable working with zip files.

RegSrch_Java.zip (6.72 KB)

This attachment is potentially unsafe to open. It may be an executable that is capable of making changes to your file system, or it may require specific software to open. Use caution and only open this attachment if you are comfortable working with zip files.

RegSrch_JRE.zip (7.57 KB)

Edited 13 Years Ago by khwhitaker because: n/a

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 26 · 2011-03-17T02:43:27+00:00

Hi Karen,

I'm back - sorry for the delay.

I will have a look at those and post something tonight.

PP:)

khwhitaker 0 Junior Poster · Answer 27 · 2011-03-17T03:37:58+00:00

Hi Karen,
I'm back - sorry for the delay.
I will have a look at those and post something tonight.
PP:)

thanks PP :)

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 28 · 2011-03-17T08:20:38+00:00

I really don't know that this is going to help given what we have and have not been able to accomplish thus far.
I'd like to run the Microsoft Windows Installer CleanUp Utility, but that might do more harm than good. It's been known to be a bit destructive.

Let's do this first:
Download ATF Cleaner

Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.

If you use Firefox browser, do this also:

Click Firefox at the top and choose Select All from the list.
Click the Empty Selected button.
NOTE : If you would like to keep your saved passwords, click No at the prompt.

If you use Opera browser, do this also:

Click Opera at the top and choose Select All from the list.
Click the Empty Selected button.
NOTE : If you would like to keep your saved passwords, click No at the prompt.

Click Exit on the Main menu to close the program.

THEN:

Download the attached RemoveIt.Zip and Extract the folder from the zip.
In the folder, RightClick RunThis.bat and Run As Administrator. It ought to run very quickly.
Let me know if there are any errors.

Reboot.

Then, use Firefox to attempt the online install of the latest Java package and let me know how that shakes out.

Best Luck :)
PP

khwhitaker 0 Junior Poster · Answer 29 · 2011-03-17T10:05:44+00:00

no luck, I did all of the above and it ran for over an hour then just disappeared

PhilliePhan 171 Central Scrutinizer Team Colleague · Answer 30 · 2011-03-20T08:22:43+00:00

no luck, I did all of the above and it ran for over an hour then just disappeared

Crap!

I am running out of ideas - I wish we could find an install log that could throw some light on why the new JRE won't install. I don't know what could be blocking it given the deactivation of Comodo and the attempts in safe mode....

Could you please attach these again for me:

c:\users\Auberey\AppData\Local\Temp
MSI*****.log
java_install.log
jusched.log

They should show the last attempt..... I hope. It would be nice if we could find something to point us in the right direction.

I'll try to check back in a timely manner, but I have been swamped lately and my forum time is very limited.

PP:)