Member Avatar for Member #579261

Hi guys, Please help me on this!
i recently gave my laptop to someone for some work and wen it came back, there's this thing called security anti-virus running on it. i don't know how it came about but it's some strong Troja horse, i think.
It has taken control over my anti-virus program (avira), and i can't even install AVG internet Security (it's saying saying "setup can't continue due to a driver problem.
Anyone can help me?

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Dani AI

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Short summary and immediate cautions: this “Security Antivirus” behavior matches a fake/rogue antivirus that disables real protection and blocks installers. already uninstalled Avira and tried AVG in Safe Mode; that was the right start, but rogues often leave services/drivers that block installers. First action: disconnect the PC from the network and back up only personal documents and media (not .exe/.msi) using a clean environment (Linux Live CD or another clean machine). Do not rely on online banking or change important passwords until the system is clean.

Suggested removal workflow (in order):

  1. Boot to Safe Mode (F8). Run a process-killer utility that targets rogue processes (used before launching scanners) so malware won’t re-block tools.
  2. From Safe Mode, run a current on-demand scanner such as Malwarebytes Anti-Malware (full scan). Follow with a rootkit remover (TDSSKiller/ equivalent) and a second-opinion scanner (HitmanPro/Emsisoft) if available. Run each with updated definitions.
  3. Use Autoruns (Sysinternals) to examine and disable suspicious startup entries, services and drivers. Check Services (services.msc) and Device Manager for unknown drivers. If a vendor uninstall tool exists (AVG/Avira cleanup utilities), run it to remove leftover drivers/services.

Notes about “driver problem” and stubborn cases: that error usually means a leftover driver/service from either previous AV or the rogue. Removing or disabling the offending service/driver (Autoruns) and cleaning with the above tools normally fixes it. If executables are still blocked, download removal tools on another computer, transfer via USB, and run them in Safe Mode. If infection resists, boot from a clean rescue ISO (offline AV rescue disk) and scan.

Final recourse and post-clean steps: if removal fails or the system remains unstable, back up data and do a clean OS reinstall. After cleanup, fully patch Windows, install a reputable AV, and change all passwords. Credit to for the Safe Mode approach and to for pointing toward dedicated removal guides as useful references.

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Member Avatar for sparkax

First of all-can you uninstall Avira?
Whatever,try installing AVG in safe mode.

Member Avatar for Member #579261

I uninstalled avira, let me try and see if AVG can install in safe mode.
Thanks.

Member Avatar for Member #579261

Installing AVG in Safe mode has failed too. It's telling me to restart and after restarting (still in safe mode) it says that AVG was successfully installed but when trying to run it can't!

Member Avatar for Member #579261

This should work!! thanks man.

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