0

Well i got this prblem the other day and I have no clue what to do. My internet explorer 6 cannot access hotmail web page. I type in hotmail.com and it comes up a blank screen and says done and the bottom of the page. Also with outlook express i can log in but it will not load up new messages, it continues to say "loading". Ive tried to access hirepoint.com and no go either. Ive checke dfor malware and cleaned it all. Tried to fix problems buy going to control panel, add/remove programs, and trying to fix it that way. Iv tried run, sfc /scannow, went through the whole process and nothing happened. So i dont know what to do. But the broswer itself works with most of the pages on the net. Just a prob with hotmail, outlook, and this other site hirepoint.com. I have firefox on the computer now but i jsut want to fix this prob with IE 6.

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Last Post by tayspen
0

Well i got this prblem the other day and I have no clue what to do. My internet explorer 6 cannot access hotmail web page. I type in hotmail.com and it comes up a blank screen and says done and the bottom of the page. Also with outlook express i can log in but it will not load up new messages, it continues to say "loading". Ive tried to access hirepoint.com and no go either. Ive checke dfor malware and cleaned it all. Tried to fix problems buy going to control panel, add/remove programs, and trying to fix it that way. Iv tried run, sfc /scannow, went through the whole process and nothing happened. So i dont know what to do. But the broswer itself works with most of the pages on the net. Just a prob with hotmail, outlook, and this other site hirepoint.com. I have firefox on the computer now but i jsut want to fix this prob with IE 6.

also i cannot get access the window update page.

0

Oh yea i forgot to do that.....sorry, here it is


Logfile of HijackThis v1.99.1
Scan saved at 8:19:25 PM, on 3/23/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\oodag.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft Works\WksWP.exe
C:\Program Files\Microsoft Works\MSWorks.exe
C:\Program Files\Microsoft Works\wkgdcach.exe
C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Adam\LOCALS~1\Temp\Rar$EX00.677\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.security2k.net/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.security2k.net/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.security2k.net/search.php?qq=%1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {6FA58F65-410E-DF7A-25F7-E48F26AAD69F} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [CAS2] "C:\Program Files\System Files\System.exe"
O4 - HKCU\..\Run: [taskdir] C:\WINDOWS\System32\taskdir.exe
O4 - HKCU\..\Run: [XPRepairBusiness] C:\Program Files\XP Repair Pro\xprepairpro.exe /s
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Rogers Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: Rogers &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {1E3F888F-96D7-4A1B-8514-8991264E8B7D} (iSite 3D Renderer Class) - http://pc.gc.ca/apps/dci/source/bin/iS3DCtrl.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1123838085793
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://player.virtools.com/downloads/player/Install3.0/Installer.exe
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\System32\oodag.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

0

Hi, please boot into safe mode, and configure windows to show hidden files.

Instructions to do that:

1 Click the Start Button

2 In the Start menu click Control Panel

3 In the Control panel Window click the Folder Options Icon

4 The folder Options Window will now Open

5 Click the View Tab

6 In the view tab window look down the list for a section marked Hidden Files and Folders

7 Enable the option Show Hidden Files and Folders by left clicking the radio button on the left of the option with your mouse. Then uncheck Hide protected operating system files. CLick yes to the dialog.

8 Press the Apply button

9 On the next screen press OK to exit

10 You should now be able to view the hidden files and folders.

------------------------

1. If the computer is running, shut down Windows, and then turn off the power
2. Wait 30 seconds, and then turn the computer on.
3. When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key. The Windows 2000 Advanced Options Menu appears.
4. Ensure that the Safe mode option is selected. In most cases, it is the first item in the list and is selected by default.
5. Press Enter. The computer then begins to start in Safe mode.


Then please scan again with HJT, and place a check next to the following.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.security2k.net/search.php?qq=%1

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.security2k.net/search.php?qq=%1

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.security2k.net/search.php?qq=%1

O2 - BHO: (no name) - {6FA58F65-410E-DF7A-25F7-E48F26AAD69F} - (no file)

O4 - HKCU\..\Run: [CAS2] "C:\Program Files\System Files\System.exe"

O4 - HKCU\..\Run: [taskdir] C:\WINDOWS\System32\taskdir.exe
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O16 - DPF: {1E3F888F-96D7-4A1B-8514-8991264E8B7D} (iSite 3D Renderer Class) - http://pc.gc.ca/apps/dci/source/bin/iS3DCtrl.cab

Then if you didnt add these to your Trusted zone, or dont know what they are, check them.


O15 - Trusted Zone: *.frame.crazywinnings.com

O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)

Click fix checked

----------------------------------------
While still safe mode delete the folloing files, if they exist.

C:\Program Files\System Files\System.exe

C:\WINDOWS\System32\taskdir.exe

Empty recycle bin

---------------------------------------

Reboot normally

Then please download ewido - www.ewido.net - Install. Update. Scan. Remove anything it finds

Post a new HJT log, and the ewido log

0

ok went through all the steps an checked/fixed selsected items with HJT and made sure those two files were not on the computer and ran ewido......here are the logs

Logfile of HijackThis v1.99.1
Scan saved at 10:49:19 PM, on 3/23/2006
Platform: Windows XP  (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Adam\LOCALS~1\Temp\Rar$EX00.542\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [url]http://www.google.ca/[/url]
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {6FA58F65-410E-DF7A-25F7-E48F26AAD69F} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [XPRepairBusiness] C:\Program Files\XP Repair Pro\xprepairpro.exe /s
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Rogers Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: Rogers &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - [url]http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab[/url]
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - [url]http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab[/url]
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - [url]http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab[/url]
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - [url]http://spaces.msn.com//PhotoUpload/MsnPUpld.cab[/url]
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [url]http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1123838085793[/url]
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - [url]http://chat.yahoo.com/cab/yacsui.cab[/url]
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - [url]http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab[/url]
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - [url]http://player.virtools.com/downloads/player/Install3.0/Installer.exe[/url]
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\System32\oodag.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

And Ewido log....

---------------------------------------------------------
 ewido anti-malware - Scan report
---------------------------------------------------------

 + Created on:          10:36:56 PM, 3/23/2006
 + Report-Checksum:     54CF0335

 + Scan result:

    C:\Documents and Settings\Adam\Cookies\adam@com[1].txt -> TrackingCookie.Com : Cleaned with backup
    C:\Documents and Settings\Adam\Cookies\adam@rotator.adjuggler[1].txt -> TrackingCookie.Adjuggler : Cleaned with backup
    C:\Documents and Settings\Adam\Cookies\adam@www.myaffiliateprogram[1].txt -> TrackingCookie.Myaffiliateprogram : Cleaned with backup


::Report End

Edited by mike_2000_17: Fixed formatting

0

Hi, Run HJT again nad place a check next to the following items.


O2 - BHO: (no name) - {6FA58F65-410E-DF7A-25F7-E48F26AAD69F} - (no file)

O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://player.virtools.com/download...0/Installer.exe

The 015 entries are back. Did you choose not to remove them? Or did they dcome back by themselves? Looks like Demented might reply, lets see what he has to say about them ;).

0

ive checked them but they keep coming back for some reason. The *.free.crazywinnings.com keeps coming back too. I went to internet options and tired to get rid of it since it labeled trusted sites and as soon as i go back into the trusted sites tab it comes back. It wont let me add*.free crazywinnings.com to restricted sites either. argh!

0

Hmm, I dont see anything in there that strikes me as odd. Have your tried having HJT fix them in safe mode? If so, wait and see if d3m3nt3d finds anything.

This topic has been dead for over six months. Start a new discussion instead.
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