Member Avatar for cruceskid

Someone please help me. Somehow I have a Firewall from Authentium running from Earthlink. I have tried to go into Add/Remove not there, search for Authentium not there, tried a Registry Search not there, tried "Autoruns" not there, looked in the Services under Control Panel/Adminstrative Tools.
I want to get rid of this and neither Earthlink nor Authentium are claiming part of this.
Help!!!!

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reported that an Authentium firewall component is present but not removable by the usual means. rightly asked how you know it is running. The first step is to prove whether the software is local to the PC (a process/driver) or is being applied upstream by EarthLink (gateway/router/ISP). If there is a tray icon, right‑click it and open properties to get the executable path. If no icon is present, identify any local agent with netstat -ano (find a PID for relevant listening ports) and then tasklist /svc or Process Explorer to map PID -> image path.

Many ISP-supplied firewalls install as network filter drivers rather than normal programs, so they do not always show up in Add/Remove. Inspect the network adapter bindings (Network Connections -> adapter -> Properties) for third‑party components and use Device Manager with View -> Show hidden devices to look under network filter or non‑plug and play drivers. Unbinding or uninstalling the filter driver from Device Manager removes the kernel component that enforces filtering.

suggested deleting the program folder; that can remove files but often leaves drivers, services, or startup entries behind and can destabilize the system. Proper removal sequence is: identify the running binary or driver, stop the service/driver, uninstall the driver via Device Manager (or vendor uninstaller), then clean leftover startup entries. If the vendor provides no uninstaller, note the exact service/driver/binary path before manual removal, make a full backup or System Restore point, and boot to Safe Mode to perform removals if necessary.

If EarthLink and Authentium deny ownership, consider this: run an on‑demand malware scanner to rule out impostors, collect the exact file path and service/driver name, and then contact support with those details. Removing kernel drivers and services can break networking; proceed with backups and caution.

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Member Avatar for jbennet

delete its folder from program files ?

Member Avatar for DMR

An obvious question: if you've searched everywhere but can't find reference to the program, what (exactly) tells you that it is running?

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