Member Avatar for deonnanicole

After clearing my computer of all the adware stuff that was on with the help of this website, I have another problem. I can't download any of the Windows Updates still. I thought maybe it was because of the adware and all that was on here, but it still will not work. When I go to the Windows Update page, and click scan for updates, it sits at 0% no matter how long I leave it to scan. Does anyone have any idea what the problem might be?

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Note: ’s offline-CD workaround fixed the immediate problem and asked for details. The symptom here—Windows Update’s web scan sitting at 0%—is usually caused by a small set of issues: stopped or misconfigured update services, a corrupted update cache, proxy/firewall or browser settings blocking the site/ActiveX, or remnants of malware that interfere with the updater. The checklist below addresses the root causes rather than just one-off workarounds.

Quick reset sequence (run in an elevated Command Prompt). This stops update services, preserves old cache copies, restarts services, resets networking, and runs a system file check. Renaming the caches removes the corrupt download area but keeps the files if rollback is needed; it will clear the update history shown in Windows Update.

net stop wuauserv
net stop bits
net stop cryptsvc
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start cryptsvc
net start bits
net start wuauserv
netsh winsock reset
sfc /scannow

Other useful checks: confirm system date/time; make sure Windows Update and BITS services are set to Automatic; temporarily disable personal firewall/AV while testing (reactivate afterward); verify proxy settings (Control Panel → Internet Options → Connections → LAN settings); run the Windows Update Troubleshooter; and, if needed, manually obtain updates from the Microsoft Update Catalog or use an offline updater. For persistent failures, consult WindowsUpdate.log (older Windows) or Event Viewer and capture any error codes for targeted fixes.

Because prior infections often leave hooks that block updates, perform a full updated anti-malware scan before re-enabling update services. The offline/CD approach used by is a valid fallback, but the reset steps above restore normal update behavior for long-term reliability.

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Member Avatar for deonnanicole

As soon as I posted this, I got it working! :)

Member Avatar for DMR

Any idea what you did to fix it? Posting that info could help others who might have the same problem...

-Thanks

Member Avatar for deonnanicole

Well, my problem was that it had been a while since I had downloaded any updates (which I'm sure helped lead to all the bad stuff that was on my computer a couple of weeks ago). Since I couldn't seem to download any updates from the website, I ordered their free CD of updates, which I received yesterday afternoon in the mail. I used that to download all of the updates that it included, then went straight to the website to see if there were any others. Sure enough, that time it scanned and downloaded the last 3 updates that I needed. It may have just been that there were enough that needed to download that it was just too much and that's why it wouldn't work....I really don't have any idea. I'm just glad I finally got it straight. :) For anyone who hasn't downloaded the updates and such, and you're having the same problem, I would suggest going to their website and ordering that free CD. Took less than a week for me to get it, and it was worth it! :)

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