Thank you daniweb.com !!!!
When my problem with the trojans started I was desperate. I tried McAfee. I got someone with English as a second language and a baby crying in the background. She put me on hold with every question and "when thinking." At the end the only info she gave me was "uninstall McAfee." I asked how many minutes we were on @ $2.95/minute for her to determine that I had to get rid of their software. She said 13. I called McAfee back and I had been billed for 19, at which point I was rudely told I could not talk to a supervisor, so I called back and did get the charges dropped.
Next came Webroot Spyware. Ther're STILL "working on it."
I was perusing the internet on the uninfected computer and ran across daniweb. I posted and got a reply within the hour, and continuously received messages with links, directions, etc. Numerous trojans and other viruses were found on the infected computer, one in the McAfee directory - how special.
I couldn't have done it without you guys! Thanks so much!