You said there was no anti-virus program on the computer but the HJT log clearly shows McAfee + Avast4 on there so there are actually TWO anti-virus programs running on the computer. You have to go in and Uninstall ONE of them for sure, immediately. Since she said she didn't have one then either the computer came with McAfee pre-installed, if this is a new computer, or she installed it and didn't realize it. It appears to be the full McAfee program on there so if she didn't know it was there then it probably hasn't been updated.
There are, by the looks of the log, multiple infections on the computer OR at least one which keeps "re-inventing" itself.
Take one of those av programs off of there.
If there is no internet access then you will have to find a way to get it either on line or download programs and take it to the computer via cd or something.
Try to boot to Safe Mode with networking and see if it can get online that way. If you can then download, install, update MBA-M
Then run a full system scan in NORMAL mode and have it remove all that it finds. Save the log and post it here.
First order of business however, is to get that extra av program OFF.
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jbennet commented: good help +36
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