Blueprint 0 Newbie Poster

Firstly, thank you all for the kind welcomes to this site, I hope u can help me (i need it).

I recently upgraded from dial-up to 2 Meg broadband with Tesco.net. Everything appeared to install fine and it connects but thats where the fun ends. The modem is a Thomson SpeedTouch 330 USB ADSL (not Alcatel). When i run the Dr Speedtouch diagnostic tool it fails on the 4th test (internet) passing ISP and all the others.

I cant access any sites on both IE6.0 and Mozilla, with both IP and URL, cant connect to pop3 servers on Outlook, cant connect to Norton IS' Auto Update. I have refreshed TCP-IP and Winsock entries in case of corruption. I've turned off the Windows firewall and i uninstalled Norton Internet Security as i thought that was the problem. Still no luck, it connects and i can see byte values changing in the box, but i cant do anything on the internet. HELPPP!!

Problem cant be the ISP or modem (double green lighted) as it does connect, showing 2.2mbps. I've got keyboard and mouse on USB so i unplugged these in case of USB overload but that didnt work either.

On reading another thread similar to this, i reinstalled Norton and set program access rights to all internet applications, but this still didnt work. I am coming to the end of my tether!!!

However, i can use a phone on the line without the micro-filter. Should this be …

Blueprint 0 Newbie Poster

HELP!!! Hi!

I recently upgraded from dialup to broadband, with Tesco.net, and we have this exact same problem. I'm connected (it shows 2.2Mbps) but cant access any sites, even by IP (so its not DNS settings). I also had Norton Internet Security, so i thought bingo, reinstall that baby and set program access rights as recommended by that helpful guy DMR. I uninstalled Norton thinking that was the problem in the first place. Trouble is, this didnt work and it still shows as connected even tho i cant use anything, not even Nortons own Live Update.

Thing is - i did a ping test via command on an IP and it showed 4 positive results. I bring up the connection box and i can see byte values changing. WHATS GOING ON!?!? I've checked for spyware - clean - virii - clean. Windows firewall is off. My problem is so similar to this guys but the fix didnt work for me.

Please help,

Blueprint.