Member Avatar for Blueprint

Firstly, thank you all for the kind welcomes to this site, I hope u can help me (i need it).

I recently upgraded from dial-up to 2 Meg broadband with Tesco.net. Everything appeared to install fine and it connects but thats where the fun ends. The modem is a Thomson SpeedTouch 330 USB ADSL (not Alcatel). When i run the Dr Speedtouch diagnostic tool it fails on the 4th test (internet) passing ISP and all the others.

I cant access any sites on both IE6.0 and Mozilla, with both IP and URL, cant connect to pop3 servers on Outlook, cant connect to Norton IS' Auto Update. I have refreshed TCP-IP and Winsock entries in case of corruption. I've turned off the Windows firewall and i uninstalled Norton Internet Security as i thought that was the problem. Still no luck, it connects and i can see byte values changing in the box, but i cant do anything on the internet. HELPPP!!

Problem cant be the ISP or modem (double green lighted) as it does connect, showing 2.2mbps. I've got keyboard and mouse on USB so i unplugged these in case of USB overload but that didnt work either.

On reading another thread similar to this, i reinstalled Norton and set program access rights to all internet applications, but this still didnt work. I am coming to the end of my tether!!!

However, i can use a phone on the line without the micro-filter. Should this be allowed to happen on a broadband activated line.
Is there anything else i can try?

Yours hopefully,

Blueprint.

  • 2 Contributors
  • 1 Reply
  • 192 Views
  • 3 Years Discussion Span
  • Latest Post Latest Post by Hunter2k10

Dani AI

Generated

When an ADSL USB modem shows a physical sync but no web or POP3 traffic (as described, with seeing the same symptom), the usual culprits are name-resolution/proxy problems, leftover antivirus/LSP drivers, or the modem being in the wrong mode (USB driver/bridged vs routed/PPPoE). The SpeedTouch 300-series diagnostics and USB behaviour are documented in the vendor manual and explain exactly these failure modes. (manualslib.com)

Run a short, ordered checklist from an elevated Command Prompt to separate link-level from name-resolution and routing faults:

ipconfig /all
ipconfig /release
ipconfig /renew
ipconfig /flushdns
ping 8.8.8.8
ping www.google.com
nslookup www.google.com
tracert www.google.com

Use the ping/nslookup/tracert results to tell whether IP-level traffic reaches the Internet and whether DNS answers are being returned. (learn.microsoft.com)

Inspect and (carefully) repair the Windows network stack and Winsock catalog if DNS/HTTP fail but IP-level ping to an IP works. Useful commands:

netsh winsock show catalog
netsh winsock reset
netsh int ip reset c:\resetlog.txt
(restart the PC)

A Winsock reset and TCP/IP reset remove corrupt LSPs and reset routing; note that some VPN/antivirus clients must be reinstalled afterwards. (learn.microsoft.com)

Check Internet Options → Connections → LAN Settings for an unwanted proxy or script (these often block browsers and updater clients). If Norton or similar security was present, use the vendor removal tool to ensure no leftover network drivers remain. Also test the SpeedTouch USB on another machine or USB port, avoid hubs, and confirm the modem driver/firmware and the modem’s PPPoE/bridged mode per the manual—USB ADSL modems can show a green sync LED while higher-layer traffic is blocked. (learn.microsoft.com)

Collect the outputs above (ipconfig /all, nslookup, tracert, netsh winsock show catalog) for deeper diagnosis or for passing to a support engineer.

Member Avatar for Hunter2k10

Hey i'm sorry I don't have a fix for this but I'm in the same position! I'm wondering if you ever got a fix for this??

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.