Yeah, you are right rapture, but what is solved?
Some problems are easily solved, others are quite complex and "unsolvable" in a few do this and do thats.
Some users read the solution you give to their problem and leave for the planet Mars(whatever) never to come back again.
How do you gonna tackle all those?
I am almost certain the "management" (Dani?) has thought about that also. I think the way it is now is the best we can have.