Member Avatar for basketmen

Hi guys,

like you might already know, domain renewal fee in enomcentral is $39 per year, so i wanted to transfer out my domain from enomcentral to namecheap or godaddy

i already tried ordering transfer in namecheap 2 times, but still failed, its says

Reason for Cancellation :
Canceled - Invalid EPP/authorization key - Please contact current registrar to obtain correct key

screenshot :

the EPP/authorization key should be right, i only copy paste it directly from email page to namecheap transfer page
screenshot the EPP/authorization key are received to my email :

Note About lock
Here are screenshot of General settings page in enomcentral, you can see Registrar-Lock is disabled, i already do this few weeks a go

but i tried do whois check in domaintools.com today, its says still Locked, it is true or not, its should be says Unlocked

please help what is the solutions guys?
- is it because the EPP/authorization key, have special character on it that is "(", and namecheap cant handle it? i still not yet try the transfer using godaddy, if you recommending me try godaddy too, i will try it, i am only afraid it will failed too before

  • enomcentral.com renewal is $39, but i read enom.com reseller renewal is only about $9, do i need to search another person that have enom.com reseller account, push it there and help to renew it?
Edited by happygeek because: moved
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  • Latest Post Latest Post by Member #949455

Dani AI

Generated

— is right that registrar support will likely be involved, but run this short, practical checklist first so you (and support) can pinpoint the problem faster.

  • Confirm transfer eligibility: make sure the domain is not inside the 60‑day ICANN restriction window after registration or a previous transfer.
  • Check the authoritative WHOIS (not a cached lookup) for transfer status flags such as clientTransferProhibited or serverTransferProhibited. From a terminal: 
    whois yourdomain.com

    If you still see “Locked” on third‑party sites, use the registrar/registry WHOIS as those sites can be cached.

  • Verify the administrative contact email is current and not hidden by privacy services; transfer confirmations go there.
  • Ensure both Registrar Lock and any Registry Lock are removed. Registry locks are separate from the basic “unlock” control in some reseller panels.
  • Regenerate/request a fresh EPP/auth code from the current registrar. Copy it as plain text (paste into a plain-text editor first) to avoid stray spaces or line breaks. EPP codes can be case sensitive; if the code contains unusual punctuation, ask the registrar to reissue a simple alphanumeric code or confirm the exact characters to submit.

If the transfer still fails, open a single support ticket with the current registrar and include: the domain name, timestamped screenshot of the failed transfer page at the gaining registrar, the exact EPP you received, and a note asking them to confirm registry lock status and to reset/reissue the auth code. Also open a ticket with the gaining registrar (Namecheap/GoDaddy) and share the same screenshots — they can often read the rejection log and tell you what part of the code or status failed. Keep copies of all messages and screenshots for escalation.

Member Avatar for Member #949455

is it because the EPP/authorization key, have special character on it that is "(", and namecheap cant handle it?

You need to talk to enomcentral about the EPP/authorization key and how to move domain. It should be in the General settings.

From the images you provided you already unlocked the name and you should receive the EPP code.

or the best solution called Customer Service either for namecheap or godaddy to assist you with the move.

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