m devloping one support system in that i assign technician for soulving tha bug that customer facing
so,, i want to do the if customer send mail for query that mail will be transfer to the assign technicain in that the that technician who have less mail ..
and that customer mail directly assign to technician who have less mail
So, customer sends an email to firstname.lastname@example.org and you want to have a script that checks that incoming email address, and forwards that email to one of your technicians, namely the technician with the least emails already sent to him.
You need to store somewhere how many emails each technician has received already.
You'll need a cron job (scheduled task) to check for new emails and decide to whom to send it.
on product id i ll assing the thechnicain if product is anroid mobile then the mail coding will be write nd then user will select anriod's product then the mail shoud be sent to that assign technician...