I am posting here because this feels like a technical problem rather than a bank support issue, and DaniWeb usually has people who understand what happens under the hood. I am trying to check my FAB bank balance using both their website and mobile app, but the balance screen either never loads or throws a generic error. At the same time, my internet connection is stable. Other banking sites, normal websites, and streaming services work without any issue.
I have already tried basic steps like changing browsers, clearing cache, switching between WiFi and mobile data, and testing on a different device. The result is always the same, which makes me think this is not a simple user side mistake. What confuses me is how only one service can fail while everything else works normally.
From a technical perspective, what could cause a single site or feature to break like this? Could it be related to DNS resolution, SSL negotiation, CDN routing, blocked scripts, or something server side that only affects certain regions or ISPs? I am frustrated because I urgently need access to my balance, but I am also genuinely curious about the technical reasons behind this kind of selective failure. Any insight from a web, networking, or any steps that i shoudl take to sovle this.....