eBay is susscessful, no doubt. However, it's customer service and in particular the 'money back guarantee' really sucks. Other ecommerce sites could do well to learn from the tragedy that is eBay and do a better job. I've been an eBay user since 2001, and for the first time needed to claim under the money back guarantee. Item from Ukraine showed as delivered by Royal Mail tracking, but not to me or even to my address. In fact the tracking clearly states it was delivered in a postal district some six miles away from me (in the UK). Suposedly signed for by 'NEXT' (which is a shop in the district six miles away) by someone with a name nothing like mine. According to eBay resolution centre this is enough proof that it was delivered to me, and my case was closed. I have appealed, and eBay now wants a formal letter from the courier stating it was delivered to the wrong address. Something it is impossible for me to provide as Royal Mail won't talk to me as I'm the recipient, not the sender who it has the contract with. I've pointed them to the Royal Mail FAQ which states this, and pointed out not only the tracking document evidence, but also that the sender originally agreed it had gone missing and is pursuing a claim with Urkiane post (so she gets my money and comepnsation by the looks of it). There's also the fact that when the parcel was obviously lost, and the seller agreed so, I then pruchased the same item from somewhere else - hardly the act of someone trying it on. If this apeal fails, as looks likely so far, I'm going to take eBay to court for breach of contract which should befun. In the meantime, don't buy from eBay as it offers you ZERO real world protection...
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