its ok! with me if u gave me a general answer coz am not looking for a literally one..
am sorry for saying this , but u can simply tell me that, from the beginning instead of describe my questions as a pointless.
ok Ben.. sometimes we describe qualities by (product and process) or (external and internal)..
for example when u say that Reliability is both product and process quality!!
but according to what we decide weather the quality is product or process??
i am asking coz i wanna explain why process qualities can impact the qualities of the product??
plz don't tell me that my question is still vague!!