Microsoft Should Steer Clear of Mobile Phone Market

Techwriter10 0 Tallied Votes 343 Views Share

Rumor has it Microsoft will be jumping into the mobile phone market later this month. Much like Google's foray into mobile phones with the Nexus One, I think it's a horrible idea for Microsoft to sell phones, but according to this story in Barron's , that's exactly what they intend to do at a big launch party on April 12th.

Like Google, Microsoft has worked hard to build a phone ecosystem around it's Windows Mobile operating system, and like Google (as I recommended in Nexus One Could Torpedo Google Android Strategy ), the idea is to let your partners build phones for you. When Microsoft (and Google) build a branded phone, what they are doing, is kicking their partners to the curb, a strategy that makes little sense to me.

Would Anyone Want One?

Microsoft has never done well in the hardware business, the XBox not withstanding. The Zune has been a dismal failure, a feeble attempt to compete with the wildly popular iPod. By the same token, Microsoft appears to be following Google and Apple in creating their own phones, and while they have every right to get into this business, you have to wonder if it makes any sense for them to do so. My friend and colleague pointed out on Twitter recently that Microsoft deliberately hid its own brand when it launched Bing because of the negative connotations with the Microsoft name. If that's true, can you imagine how well a Microsoft phone is going to go over? Well as the old joke goes, about as well as a Led Zeppelin.

Where's The Market

According the to the Barron's report, the device is supposed to emphasize social networking and be aimed at younger consumers. My guess is Ballmer and the gang may think they can fool younger people into buying a Microsoft branded phone (or maybe fool their parents), but I don't think it's going to work. Microsoft for whatever reason has zero cool factor associated with it and I don't see how this phone is going to change matters, no matter how nice it may or may not be (and it's still just a rumor, lest we forget).

Stick to What You Know

I like to talk about the time years ago that Exxon got into office furniture. You probably don't remember because it was short-lived experiment. Exxon's an oil company. They have no business (literally) selling office furniture. By the same token, Microsoft is an operating system and software company. They are not a hardware company and they undermine their partner system when they try to sell a Microsoft branded product in this fashion. The phone market is already way over-crowded and it's unlikely Microsoft can offer anything close to what's being offered now.

A better strategy would be to continue to encourage its partners to create this same style phone and stay out of the way, but for some reason, Microsoft seems incapable of doing that.

Photo by on Flickr. Used under the Creative Commons License.

Dani AI

Generated

Short read: is right to flag partner conflict and brand-fit as major risks. The decision to ship a branded phone is less about product design and more about channel, operations, and long-term commitment. Below are pragmatic trade-offs and low-risk options Microsoft (or any platform owner) should consider before going full-scale.

  • Why a platform vendor might ship hardware: to control the end-to-end user experience, deliver a reference implementation for developers and OEMs, and demonstrate features that third parties might not prioritize.
  • What it costs: manufacturing and supply-chain complexity, carrier negotiations and subsidies, after‑sales support, and the risk of alienating OEM partners and carriers if the vendor competes directly with them.
  • Practical middle paths: produce a limited, unlocked “reference” device for developers and press; publish a clear certification and update policy so OEMs can follow a single standard; license the reference design to partners instead of exclusive retail launches; and prioritize services (cloud, sync, app store, enterprise management) that lock the platform without forcing hardware competition.

Concrete short plan if the goal is to minimize damage: 1) launch a low-volume reference handset targeted at developers and reviewers only; 2) commit publicly to a regular OTA update cadence and an OEM certification program; 3) convert device learnings into reference designs and partner incentives rather than exclusive retail SKUs.

Final note: the skeptics in this thread— and —are right to warn about undercooked launches. ’s acquisition idea is a possible shortcut but carries heavy integration cost. If there’s no willingness to run hardware for years, staying platform‑first and enabling partners is the safer route.

Software Dev 0 Newbie Poster

Microsoft is like Wile E. Coyote, always trying to come up with another device to stop the (Apple) Roadrunner. You forgot to mention PlaysForSure, which was Microsoft's first failed attempt against the iPod. Then Zune. Then Zune HD, which will soon be replaced by a new Zune device based on the WP7 OS. That's not to mention the failed Windows Mobile, and the coming Windows Phone 7 which will also fail, as it will be released in an incomplete state.

Techwriter10 42 Practically a Posting Shark

Software Dev:
Thanks for pointing out all those Microsoft failures for me. :-)

I actually think making Zune a service is a smart move for Microsoft, but the phone is DOA.

Thanks for the comment,
Ron

johninsapporo 0 Newbie Poster

I don't think you need to worry about Microsoft steering clear of the mobile phone market, I'm sure the mobile phone market will steer clear of Microsoft.

MS's foray into phones may not yet be a drowning man clutching at straws, but I think Ballmer et al. see the water coming up around their waists and are beginning to get a bit nervous about it. What with iPhone OS 4.0 coming soon and the iPad selling like hot cakes, they have reason to worry. Their credibility has been severely damaged by some very bad business mistakes; Vista, Playsforsure, the Zune, XBox and so on. They continue to be supported by corporate and government contracts, but that's eroding too. Linux is beginning to look really good.

Poor beleaguered Microsoft. How does the boot feel on the other foot?

John Davis

Techwriter10 42 Practically a Posting Shark

John,
Thanks for the comment. You make excellent points and I think you are correct about Microsoft grasping at straws for ideas to save their company.

Ron

lptacek 0 Newbie Poster

Nice post, Ron. Indeed, Microsoft building smartphone makes little sense - they didn't start making PCs when they created Windows. They should put all their focus on the smartphone OS. Or acquire RIM which might be the only way to catch up...

Techwriter10 42 Practically a Posting Shark

Lubor,
Thanks for the comment and the RT on Twitter. I appreciate both. Your RIM idea makes a lot of sense, perhaps too much sense. For whatever reason Microsoft seems reluctant to pull the trigger on big purchases.

Thanks again for your comment.

Ron

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